Digital Product Manager

Digital Product Manager

Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

• We offer a competitive salary, depending on experience (£63,000 - £69,000)
• A company car lease/allowance scheme (£500 per month/£6,000 per year, based on full-time employment on joining the company). You can opt to sign up to the EV Car Salary Sacrifice Scheme 6 months after joining the company.
• Annual incentive related bonus (up to 10% of annual salary, increasing to 15% in the 26 to 27 performance year).
• Private health care (self only)
• Attractive pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays – plus 2 extra wellness days!
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Leeds Valley Park - Hybrid Working

Work type: Permanent. 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Digital Product Manager to join the Digital team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this. We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. The Tech function is a key part of how we plan to meet the changing expectations of customers and regulators.

We are now looking for a Digital Product Manager to set the vision, goals and roadmap for the product based on business targets or objectives. Depending on the level of investment and the needs of the product, you may lead a multidisciplinary squad directly as an individual contributor or line manage Product Owners who lead squads. You must be comfortable operating effectively in both models.

Where you fit in:

As our Digital Product Manager, you will:

• Work cross-functionally to create the digital product strategy for your area targeting ambitious outcomes.
• Lead an agile squad working closely with design and development colleagues to deliver outcomes in a way that is highly collaborative.
• Inspire the squad making sure all team members are invested in the product vision and working as a cohesive team.
• Take a customer and data-centric approach to decision making communicating clearly with your stakeholders to take them on the journey as your product develops.
• Show resilience when faced with blockers and constraints driving the right activities to remove obstacles to achieving outcomes.
• Work across business units to ensure the scope of transformation programmes deliver the technical capabilities required for the future success of your digital product.
• Work with business owners, designers, architects and developers to solve valuable problems and apply critical thinking to make sure the right activities are in focus.
• Set quarterly OKRs that are aligned to overarching digital goals and put in place the right strategy to achieve these outcomes.
• Show leadership by always being transparent about product performance placing a value on continuous learning taking a build, measure, learn approach.
• Be the expert in your digital product paying close attention to performance metrics and quality scores.
• Be highly pragmatic taking time to understand the wider business context showing flexibility where required.
• Contribute to the delivery, and maintenance of the team strategy, vision, purpose, goals, objectives, and measures.
• Develop and manage roadmaps & product backlogs.
• Manage iteration goals and story prioritisations.
• Clearly communicate products/features/iterations and stories to internal and external stakeholders.
• Identify, manage, and maintain relationships with key stakeholders across the business.
• Maintain a clear view of external trends, opportunities, and technologies within the domain across the utility sector and beyond.
• Identify and manage risks and issues.
• Influence strategic technology decisions through feedback and collaborative working with all relevant Tech stakeholders.
• Identify opportunities for innovation through existing or future digital capabilities.
• Support the creation of investment/business cases based on agreed roadmaps to deliver new capabilities or mitigate risk in existing capabilities.
• Drive continuous improvement to proactively identify & remove waste from processes & activities.

What skills & qualifications you will need:

• Proven experience in digital product management, using data and customer insight to improve customer-facing digital products.
• Strong analytical skills, with the ability to interpret performance data and use insights to drive decision-making.
• Experience working in Agile environments and collaborating with cross-functional teams, including data and technology specialists.
• Strong understanding of digital product, customer experience and design best practices.
• Excellent stakeholder management and communication skills, with the ability to influence and engage senior leaders.
• A proactive, results-driven approach, with the ability to manage competing priorities in a fast-paced environment.
• Strong problem-solving skills, ownership mindset and a passion for delivering great customer outcomes.
• High levels of integrity, professionalism and accountability, with a commitment to continuous improvement.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy! Do we sound like your cup of tea?  

If you’ve got experience in digital product management and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.  

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance. All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.
kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.