Senior Product Manager - Digital Experience

Job Description

The Role

As a Technical Product Manager for our Digital Experience Backend team, you will own the backend product capabilities that power our customer-facing App and Web experiences. You will provide a single point of product ownership for backend demand across Digital Experience: shaping asks into clear problems and outcomes, setting priorities, maintaining the roadmap and backlog, and partnering with Engineering to deliver secure, scalable and reusable services. You will connect the needs of App and Web product teams with the wider platform strategy, balancing new capabilities, migrations, operational resilience and technical health to maximise customer and business value.

Key Responsibilities

• Own the vision, strategy and outcome-led roadmap for the Digital Experience backend capabilities that support App and Web.
• Act as the central product owner for backend development asks from App and Web teams, creating one transparent and prioritised view of demand.
• Define clear ownership and boundaries across digital backend services, shared platforms and dependent teams, reducing duplication and bespoke solutions.
• Align the roadmap with digital experience, architecture, platform and business strategies, including migrations from legacy services.
• Establish and run a consistent intake and triage process for backend asks, ensuring requests are understood, evidenced and technically assessed before entering the backlog.
• Translate App and Web needs into reusable backend capabilities rather than channel-specific point solutions wherever possible.
• Prioritise work using customer value, commercial value, risk, regulatory needs, technical dependencies, effort and strategic alignment.
• Manage dependencies, sequencing and trade-offs across multiple digital products and communicate decisions clearly to stakeholders.
• Lead discovery with Product, Engineering, Architecture, Design, Data, Security and operational teams to define the problem, target outcome and viable solution approach.
• Own epics, requirements, acceptance criteria and product decisions for APIs, integrations, identity and account services, search, transactions and other shared digital capabilities.
• Partner closely with Engineering throughout delivery, providing timely decisions, removing ambiguity and keeping scope focused on the intended outcome.
• Plan releases and migrations with consuming App and Web teams, including backward compatibility, rollout, adoption, operational readiness and decommissioning of legacy capabilities.
• Define and track measures for adoption, service performance, reliability, delivery effectiveness and the customer outcomes enabled through App and Web.
• Use data, incidents, service insight and stakeholder feedback to identify improvements and inform roadmap decisions.
• Balance feature delivery with security, resilience, observability, scalability, technical debt and ongoing platform health.
• Provide clear roadmap, progress, risk and dependency updates, influencing senior stakeholders and resolving competing priorities across teams.

Knowledge, Skills and Behaviours

Essential

• Strong product management experience in a technical, platform, API, integration or backend-focused product area.
• Proven ownership of a roadmap and backlog serving multiple customer-facing products, channels or consuming teams.
• Ability to translate customer and business needs into clear technical product outcomes, requirements and acceptance criteria.
• Working knowledge of APIs, service-based architecture, system integrations, data flows, identity and access, and cloud-based digital platforms.
• Experience partnering closely with engineers and architects, with the confidence to challenge assumptions and make informed trade-offs without acting as the solution architect.
• Experience managing cross-team dependencies, legacy migrations, backward compatibility and phased releases.
• Strong prioritisation and decision-making skills, supported by data, value, risk and technical insight.

Desirable

• Experience supporting high-volume consumer App and Web products in a complex, multi-brand or international environment.
• Understanding of non-functional requirements including security, privacy, performance, reliability, observability and scalability.
• Experience with product analytics, service monitoring and incident insight to measure outcomes and improve platform health.
• Familiarity with agile product delivery tools and practices, such as Jira, Confluence and roadmapping tools.
• Clear, credible communication and the ability to influence technical and non-technical stakeholders at all levels.
• Comfort working with ambiguity, bringing structure to complex problems and operating independently across several teams.

Reward & Benefits: What's in it for me?

We want our people to feel recognised, supported and able to thrive both at work and beyond it.

We offer a competitive reward package designed to support your financial, physical and mental wellbeing, alongside opportunities to learn, develop and be recognised for the contribution you make. Benefits vary by role and location, and full details will be shared as part of the application process.

Equal opportunities: Our commitment to inclusion

Collinson Group is an equal opportunities employer. We welcome applications from people of all backgrounds, identities and experiences, and believe that different perspectives make our business stronger.

About Us

Collinson Group is powered by a culture of innovation, collaboration, and integrity. Our employee experience brings together everything that makes us unique: our strong values, our commitment to sustainability, our recognition programmes, and our inclusive culture. Most importantly, it’s our people who make the difference. At Collinson Group, we’re curious, hardworking, humble, and focused on creating impact together, which is why we’re proud to be recognised as a top workplace.

Why work here?

Better journeys start here — including your own.

Join a growing global business where you can solve meaningful challenges, collaborate with talented people around the world and help shape the future of travel, loyalty and customer experience.

Bring your perspective, grow beyond your role and make an impact that reaches beyond profit.

Your next journey could start here

Our Culture

At Collinson Group, our culture is shaped by how we work as much as what we achieve. We are curious, ambitious and grounded, and we believe the strongest ideas are built together.

Our values — Do the Right Thing, Take Action, One Team and Act Smarter — guide the decisions we make, the way we treat one another and how we deliver for our clients, customers and partners.

We want everyone to have the opportunity to do meaningful work and fulfil their potential. Through learning and development, recognition, wellbeing, inclusion and our commitment to sustainability and community impact, we create an environment where people can grow, contribute and feel that they belong.