Digital Product Manager, Assistant Vice President, Citi Wealth

As a Senior Digital Product Manager at Citi, you will shape the digital product suite that powers customer engagement across Citi Wealth, turning strategy into measurable digital experiences. You will own the end-to-end delivery of key digital initiatives, partnering with product and technology teams to improve customer journeys across web and digital platforms. This role sits at the center of Citi's digital transformation, with direct influence over how customers interact with Citi's online and offline channels.

Responsibilities

• Lead the development and delivery of Citi's digital product suite, enhancing the experience for new and existing customers across multiple businesses.
• Partner with teams across lines of business to design and implement improvements to customer engagement platforms.
• Improve customer experience across online and offline channels through testing, personalization and automated customer journeys.
• Own small to medium-scale digital projects from initial concept through to full delivery.
• Guide product and partner teams on best practice, emerging tools and market trends across digital and web assets.
• Co-manage the Citi Wealth website, driving conversion, engagement and measurable gains in customer satisfaction and Net Promoter Score.
• Track production issues and coordinate with technology and local teams to resolve them quickly.
• Assess risk in every decision, safeguarding Citi and its clients through sound judgment and regulatory compliance.

Required Qualifications & Skills

• 5-8 years of experience in a product management role within a large financial institution.
• Strong numerical and analytical skills, paired with clear, concise written and verbal communication.
• High proficiency in Microsoft Office applications to support reporting and documentation.
• Ability to think strategically and execute plans across multiple concurrent work streams to deliver high-quality, sustainable results.
• Skilled at managing competing priorities and multiple tasks in a fast-paced environment.
• A lateral thinker with a customer-centric, adaptable and resilient approach to delivering innovative solutions.
• Bachelor's degree or equivalent practical experience.

What We Offer

At Citi, you will play a central role in shaping digital products used by customers worldwide, with the autonomy to influence strategy and the support to grow your career long term.

• Work in a hybrid model with 3 days in the office and 2 days working remotely each week.
• Take ownership of high-impact digital initiatives with direct influence over business outcomes.
• Collaborate with product, technology and business teams across global markets.
• Access ongoing learning and development opportunities to build on your product management expertise.
• Benefit from wellbeing and financial wellness programs designed to support a sustainable work-life balance.
  

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