Digital Quality Assurance Coordinator

Location: Durban or Cape Town
Work Environment: Hybrid
Working Hours: Monday to Friday, 09:00–18:00 or 10:00–19:00 (to be confirmed based on client requirements)

Role Overview

Our client is seeking a detail-oriented and digitally savvy Digital Quality Assurance Coordinator to support the planning, coordination, execution and quality assurance of digital marketing campaigns.

The successful candidate will ensure that digital campaigns are delivered accurately, efficiently, on time and in line with client expectations, brand guidelines and established workflows.

This role requires a combination of digital marketing knowledge, campaign management, quality control, project coordination and strong stakeholder communication.

Key Responsibilities

Digital Campaign Management & Quality Assurance

Plan and coordinate digital campaigns across various platforms and services to ensure seamless execution.
Manage campaign workflows, timelines and deliverables from initial briefing through to completion.
Oversee campaign setup, execution and quality assurance processes.
Conduct thorough proofing and quality control of digital assets and campaign collateral to minimise errors.
Ensure all deliverables comply with brand guidelines, technical specifications and standard operating procedures.
Coordinate with third-party agencies, service providers and stakeholders to ensure timely delivery of campaign assets.
Support campaign platforms, including testing, troubleshooting and liaising with technical support teams.
Manage allocated campaign budgets and complete post-campaign reconciliations.

Campaign Execution & Digital Support

Ensure creative briefs are clear, accurate, accessible and properly communicated to design teams.
Support digital marketing teams with campaign initiatives across multiple digital platforms.
Maintain brand consistency and a positive customer experience across all digital touchpoints.
Work with internal and external stakeholders to deliver accurate, high-quality digital content and campaign assets.
Identify opportunities to improve campaign efficiency, scalability and profitability.
Implement automation and process improvements to strengthen quality assurance and reduce errors.

Project & Workflow Management

Coordinate digital projects using established workflow and project management platforms.
Monitor project progress to ensure deadlines, budgets and deliverables are achieved.
Manage multiple campaigns simultaneously while maintaining high standards of accuracy.
Identify potential risks, delays or operational challenges and implement appropriate solutions.
Continuously improve briefing, workflow management and communication processes.

Stakeholder & Client Relationship Management

Build and maintain strong relationships with internal teams, clients and external service providers.
Act as a key point of coordination between digital teams, creative teams, client services and third-party stakeholders.
Ensure clear, professional and timely communication throughout campaign execution.
Support client requirements and assist in resolving campaign-related queries or challenges.

Reporting & Performance Improvement

Monitor campaign execution and overall effectiveness.
Analyse and present digital content and campaign performance.
Identify opportunities to optimise digital services and improve commercial outcomes.
Provide accurate reporting on campaign progress, deliverables and performance.
Contribute to ongoing improvements in processes, efficiency and service delivery.

Minimum Requirements

Qualifications & Experience

BA, BCom or equivalent tertiary qualification in a relevant field.
2–3 years' hands-on experience in digital marketing and campaign management.
Basic technical understanding of HTML and web publishing.
Knowledge of Search Engine Optimisation (SEO), website traffic metrics, Meta Business Manager and Google Analytics.
Experience working with WordPress and social media platforms.
Strong project management and workflow coordination skills.
Proficiency in PowerPoint or Keynote.
Experience with user journey mapping tools and workflow management or configuration platforms.

Skills & Competencies

Exceptional attention to detail and a strong quality assurance mindset.
Strong organisational, planning and time-management skills.
Excellent written and verbal communication skills in English.
Ability to analyse and present digital campaign performance.
Good understanding of digital design principles and brand consistency.
Strong problem-solving, critical-thinking and decision-making abilities.
Commercial awareness and customer-focused thinking.
Ability to work efficiently under pressure and manage competing deadlines.
Strong technical aptitude and confidence working across digital platforms.
Excellent stakeholder management, presentation and negotiation skills.
Process-driven approach with a commitment to continuous improvement.
Adaptability, accountability and a results-oriented mindset.

Key Performance Indicators

Success in this role will be measured against:

Campaign Execution: Accurate and seamless delivery of digital campaigns from briefing to completion.
Quality Assurance: Consistent accuracy, adherence to brand guidelines and minimisation of errors.
On-Time Delivery: Achievement of campaign deadlines and project milestones.
Workflow Efficiency: Effective coordination, communication and process improvements.
Stakeholder Relationships: Positive and professional engagement with internal and external stakeholders.
Risk Management: Proactive identification and mitigation of campaign-related risks.
Campaign Effectiveness: Contribution to campaign performance, revenue opportunities and profitability.
Reporting: Accurate, timely and meaningful campaign reporting.

Digital Quality Assurance Co-ordinator