Digital Sales and Solutions Administrator

Digital Sales and Solutions Administrator| HVAC Products | Carrier Enterprise | Introduction: Carrier Enterprise has an exciting opportunity for a Digital Sales and Solutions Administrator This is a remote position (Charlotte location) Company Description: Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs. Company Website: www.carrierenterprise.com Job Overview: Digital Sales and Solutions Administrator Position Overview The Digital Sales and Solutions Administrator is a strategic partner and technical expert in driving digital adoption across our organization and our contractor partners. This role bridges leadership, technology adoption, and customer success by championing digital tools and solutions while providing comprehensive technical support and training to internal teams and customers. Primary Responsibilities Deliver expert troubleshooting on all CE’s digital tools, products, and solutions for internal and external customers Manage the timely and accurate responses of questions submitted via the CE Digital Support email boxes Execute outbound calls and emails to contractor partners to drive adoption of CE’s Suite of Digital Tools Support the initiatives developed and implemented by the regional Digital Sales and Solutions Champions Collaborate with marketing and training teams to develop materials that will drive digital tool adoption through contractors Coordinate new employee and new contractor partner onboarding training Collaborate with the Director of Digital Sales and Solutions on initiatives to drive digital adoption Drive adoption of CE’s suite of digital tools, products, and services across sales teams, branches, strategic accounts, and contractor partners Required Qualifications & Skills Proficiency in CE digital tools/platforms with 3+ years of hands-on experience in digital adoption, sales enablement, or technical support roles Strong communication skills for diverse internal and external audiences with ability to translate technical concepts for non-technical users Customer-focused mindset with consultative approach to identifying and resolving pain points and driving digital adoption Exceptional organizational abilities with proven capability to manage multiple KPIs, execute reporting in BI and Salesforce, and drive digital transformation initiatives Benefits: Health Insurance Health Savings Account Dental Insurance Vision Insurance Life Insurance Disability Insurance (Short-term and Long-term) Employee Assistance Program (EAP) Tuition Reimbursement & Professional Development Paid Vacation & Sick time Company Paid Holiday's 401(k) Plan with Employer Match Employee Discount Program Company Paid Volunteer Time Off Invitation to Apply Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team. Equal Opportunity Statement: Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications, and competence. Required Qualifications & Skills Proficiency in CE digital tools/platforms with 3+ years of hands-on experience in digital adoption, sales enablement, or technical support roles Strong communication skills for diverse internal and external audiences with ability to translate technical concepts for non-technical users Customer-focused mindset with consultative approach to identifying and resolving pain points and driving digital adoption Exceptional organizational abilities with proven capability to manage multiple KPIs, execute reporting in BI and Salesforce, and drive digital transformation initiatives