Digital Solutions Business Analyst

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. We are looking for a forward-thinking Digital Solutions Business Analyst who enjoys connecting business needs with practical, well-designed digital solutions. In this role, you’ll work closely with stakeholders and cross-functional teams to gather requirements, analyse complex business processes across the business to understand challenges, identify opportunities, and help shape products and systems. This is a mid-level role, so you’ll be expected to work independently on most tasks while collaborating closely with senior team members on more complex initiatives. You’ll lead the creation of system documentation, support user testing, champion best-practice digital processes, and help implement new technologies. Job Description: Work closely with stakeholders to drive requirement gathering for digital products, maintaining alignment with business objectives and user needs. Translate business needs into clear functional specifications and user stories Collaborate with product managers, designers, and developers throughout the delivery lifecycle Analyse current processes and identify opportunities for improvement or automation Support solution design by balancing user needs, technical constraints, and business goals Assist with testing, validation, and user acceptance activities Help ensure delivered solutions meet expectations and provide real value Determine and develop user requirements for systems in production, to ensure maximum usability and optimal user experience. Conduct in-depth analysis of business processes and workflows to identify areas for improvement and automation opportunities. Collaborate with cross-functional teams to design and implement innovative digital solutions that address complex business challenges. Develop and maintain comprehensive documentation, including business requirements, functional specifications, and process flow diagrams. Facilitate workshops and meetings to gather insights, resolve conflicts, and build consensus among diverse stakeholders. Stay current with emerging technologies and industry trends, recommending potential applications to enhance business operations. Monitor and analyse key performance indicators (KPIs) to measure the success of implemented solutions and identify areas for continuous improvement. 3–5 years of experience as a Business Analyst, preferably in digital or technology-focused projects Strong ability to communicate with both technical and non-technical stakeholders Experience writing user stories, requirements, and process flows Familiarity with Agile or hybrid delivery environments Analytical mindset with attention to detail and problem-solving skills Confidence in facilitating discussions and asking the right questions Comfortable managing multiple priorities and adapting to change At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment. About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address [email protected] if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines.