Digital Strategy Program Manager

Compensation: $98,000 - $138,000 based on experience and credentials

Location Type: Hybrid
Position Type: Full Time

The Digital Product Program Manager creates and maintains the integrated delivery view across digital cross-functional teams, enterprise demand, vendors, dependencies, releases, and organizational-readiness activities. The role coordinates how approved product and enterprise work fits together. This individual exposes demand-versus-capacity constraints, maintains integrated risks, issues, dependencies, decisions, and forecasts to provide leaders with a reliable view of delivery health.

• Maintain one integrated plan across Digital CFTs, enterprise work, vendors, dependencies, milestones, and planned releases
• Connect approved product priorities and detailed backlog readiness to cross-team delivery impacts and material timing considerations
• Maintain a credible delivery outlook using information supplied by accountable product, product ownership, technology, QA, vendor, and readiness partners
• Identify blocked or aging work, forecast changes, and decision needs before commitments are missed
• Maintain demand-versus-capacity visibility across CFTs, including work in progress, over-allocation, unplanned demand, and enterprise work consuming digital capacity
• Show the displacement and timing impacts of new or changed demand and route tradeoff decisions to the appropriate Product Manager, business leader, or functional owner
• Coordinate capacity assumptions with development managers and functional leaders without owning staffing, resource allocation, or engineering commitments
• Identify and coordinate cross-CFT, cross-functional, vendor, and enterprise dependencies, including owners, required dates, impacts, and escalation paths
• Maintain integrated risk, issue, assumption, and decision records using common definitions and clear ownership
• Facilitate timely decisions and document outcomes without assuming the decision authority of product, technology, risk, operations, or other accountable functions
• Escalate unresolved constraints based on impact, urgency, and decision rights
• Coordinate the integrated release-readiness view across technical, product, operational, risk, training, communication, vendor, support, and change-readiness activities
• Establish readiness checkpoints, decision dates, evidence expectations, owners, and escalation paths
• Maintain the release outlook and communicate material gaps or changes
• Facilitate integrated planning, dependency, risk, decision, and release-readiness forums across CFTs and partners
• Provide concise executive reporting that separates delivery facts, forecast, constraints, risks, and decisions required
• Create consistent definitions and reporting practices while using authoritative systems of record and reducing duplicate trackers
• Monitor delivery-system health and recommend process improvements without using flow measures to score individuals
• Coordinate cross-team sequencing with the teams to maximize flow and work product, while product and technology leaders own priority and execution decisions
• Coordinate visibility, handoffs, dependencies, readiness, and escalation while execution and functional decisions remain with the accountable roles
• Own the integrated delivery view across CFTs, enterprise work, vendors, dependencies, and releases
• Utilize priorities, readiness, estimates, commitments, and forecasts supplied by accountable roles
• Own demand-versus-capacity, WIP, over-allocation, and displacement visibility
• Coordinate the complete readiness view and decision process
• Receive readiness and dependency information needed for integrated planning
• Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
• Attend educational events to increase professional knowledge
• Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs

• Bachelor's degree in business, technology, program management, or a related field (A comparable combination of education, training, and experience may be substituted)
• Minimum of 5 years of experience in program management, project delivery, digital delivery, technology, financial services, or a related discipline, including responsibility for complex cross-functional programs
• Demonstrated experience maintaining integrated plans, coordinating dependencies, managing risks and decisions, supporting release readiness, and providing executive delivery reporting
• Ability to distinguish product priority, functional analysis, technical delivery, and program coordination accountabilities
• Working knowledge of Agile delivery, software development lifecycles, release management, organizational readiness, vendor delivery, and portfolio governance
• Experience with Azure DevOps, Jira, program-planning tools, reporting platforms, or comparable tools preferred
• Preferred certifications may include PgMP, PMP, SAFe, Agile, or comparable program-management credentials
• Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to analyze and resolve difficult and often complex problems or situations
• Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Strong knowledge and understanding of credit union products, services, policies, and procedures
• Strong knowledge and understanding of regulatory compliance
• Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties

Benefits

• Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/