Digital Systems Analyst

At Eakin Healthcare, care is at the heart of everything we do.

We are a family-owned global medical device company driven by a simple vision: Where Care Leads, Hope Follows. For more than 50 years, we've been developing innovative healthcare solutions that make a meaningful difference to the lives of patients around the world.

Today, our team of over 700 colleagues operates across three UK manufacturing sites, 12 international sales and distribution centres, and exports to more than 60 countries worldwide. From market-leading Ostomy and Respiratory therapies to our trusted Respond home delivery service, we're committed to improving lives through innovation, quality and exceptional care.

We don't just care for the people who use our products and services, we care for our colleagues too. That's why we're proud to be recognised as a Great Place to Work®, creating an environment where people can thrive, grow and make a real impact.

If you're looking for a career with purpose, where your work matters and your contribution is valued, we'd love to hear from you.

WHY JOIN US?

We’re good at what we do – come and join us and you can benefit from:

• Blended Working
• Bonus
• 25 days holiday plus bank holidays (rising to 28)
• Option to buy holiday days
• Wellbeing Programme
• Health Cash Plan
• Pension
• Life Assurance
• Enhanced Maternity/Paternity
• Cycle to Work Scheme
• Referral Scheme
• Long Service Awards
• Free Parking

JOB OVERVIEW

Job Title: Digital Systems Analyst

Reporting to: Digital Systems Operations Manager

Hours per week: 38.5

Shift Work: No

Travel: Travel to other Group sites as required

Direct Reports: None

JOB PURPOSE

The Digital Systems Analyst is part of the wider Digital Solutions Team, working across multiple sites and countries to deliver a reliable and responsive IT service to the Group.

The role supports the effective operation, stability and continuous improvement of the Group’s digital systems and end-user technologies. It combines high-quality user support with proactive systems management, documentation and continuous improvement activity.

Based at our manufacturing facility in Comber and reporting to the Digital Systems Operations Manager, the role provides deskside, remote and back-office support through the Solutions Desk ticketing system to more than 850 users across UK and international sites and remote locations.

KEY RESPONSIBILITIES

Technical Support and Incident Management

• Manage and deliver assigned continuous improvement initiatives across the Group.
• Categorise and resolve incidents reported to the Solutions Desk as efficiently as possible.
• Provide deskside first-line and remote second-line support, escalating tickets to third-line teams or third parties when required.
• Monitor assigned incidents and requests through to resolution, ensuring root causes are understood and documented.
• Diagnose and resolve hardware, software, connectivity and network issues, including VPN, LAN and Wi-Fi.
• Support Windows and macOS operating systems, Microsoft 365 applications and enterprise IT tools.
• Provide training to team members and end users on standard Group systems.
• Share knowledge across the team and maintain support articles for internal and end-user use.
• Support mobile device management and corporate applications.

IT Operations and Infrastructure Support

• Maintain and support laptops, desktops, tablets, printers, peripherals and other IT hardware.
• Assist with the deployment, configuration and maintenance of servers, switches, wireless access points and storage systems.
• Work closely with the Solutions Desk Team to ensure consistent service delivery.
• Monitor IT systems and service alerts, escalating critical issues as required.
• Maintain accurate inventory, asset and configuration documentation.

User Training and Documentation

• Provide user training and guidance on IT best practice and security policies.
• Create and update technical documentation, FAQs and knowledge base articles.
• Support employee onboarding and offboarding, including IT setup and account provisioning.

IT Compliance and Security

• Ensure IT security policies and procedures are followed to protect company data.
• Support cybersecurity controls, including endpoint security, multi-factor authentication and encryption.
• Carry out system updates and patch management to maintain security and reliability.
• Ensure departmental policies and processes are followed.

AS A SUCCESSFUL CANDIDATE YOU’LL HAVE:

Essential

• At least one year of hands-on experience in an end-user support role or computer operations environment.
• Strong technical knowledge of Microsoft Windows 11.
• Proven experience supporting Microsoft 365 applications.
• Experience managing deployments and rollouts of PCs, phones, tablets and associated peripherals.
• Experience of Active Directory and Microsoft Entra ID user administration.
• Excellent understanding of PC hardware setup and configuration.
• Solid understanding of LAN and WAN technologies, including TCP/IP, with the ability to troubleshoot network issues.
• Excellent telephone manner and strong written and verbal communication skills.
• Ability to work accurately with detailed information and a high level of attention to detail.
• Ability to use initiative and manage work effectively.

Desirable

• ITIL Foundation certification.
• Qualification in an IT discipline that includes specific study of information technology.
• Microsoft Certified Professional or equivalent certification.
• Microsoft 365 administration experience.
• Knowledge of automated deployment technologies, including Microsoft Intune and Windows Autopilot.
• Experience supporting an ERP system such as Sage X3.
• SharePoint administration experience.
• Proven experience delivering IT projects.
  

COMPETENCIES

1. Customer Focus – Builds strong customer relationships and delivers customer-focused solutions.
2. Tech Savvy – Anticipates and adopts innovations in business-building digital and technology applications.
3. Action Oriented – Takes on new opportunities and difficult challenges with urgency, energy and enthusiasm.
4. Collaborates – Builds partnerships and works collaboratively with others to meet shared objectives.
5. Interpersonal Savvy – Relates openly and comfortably with diverse groups of people.
6. Self-Development – Actively seeks new ways to grow and be challenged through formal and informal development.
7. Manages Ambiguity – Operates effectively when circumstances are uncertain or the way forward is unclear.
8. Being Resilient – Recovers from setbacks and adversity when facing difficult situations.

The closing date for applications is: Wednesday 11 November 2026

Equality, Diversity & Inclusion

We are committed to equality, diversity, and inclusion and welcome applications from all qualified candidates. We value different backgrounds, experiences, and perspectives and are dedicated to providing equal opportunities for all.

Early Closure Statement

We reserve the right to close this vacancy early if we receive a high volume of applications, so we encourage early submission.

Right to Work in the UK

Please note that Eakin Healthcare is unable to provide sponsorship for this role. Applicants must have the legal right to work in the UK at the time of application.