Digital Workplace and AI Adoption Specialist

ONE group solutions provides next generation fund management solutions delivered by a hand-picked team of senior industry experts and supported by NextGen technology. We provide third-party Management Company, Corporate Governance, Regulatory and Strategic Consulting, and Governance Technology solutions. The Group, headquartered with full substance in Luxembourg, provides Fund Governance solutions to asset, wealth and fund managers from around the globe and has additional offices in London, Ireland, Porto, New York and Zurich. The Microsoft 365 Specialist will play a pivotal role in driving the Group’s digital transformation by maximizing the adoption, secure administration, and effective governance of the Microsoft 365 suite of applications. Reporting to the Group Infrastructure Lead, this mid-level position (3–5 years’ experience) will act as a global administrator for Microsoft 365, supporting users across all regions. This is a pivotal role that involves liaising between business teams, ICT teams and third parties. The Specialist will be responsible for: Overseeing all aspects of Microsoft 365 (excluding Copilot and development platforms), including Teams, SharePoint, Exchange, and Security & Compliance. Empowering users to leverage the full potential of Microsoft 365 through guidance, training, and proactive support. Ensuring the platform’s configuration, usage, and data management are secure and compliant with Group policies and regulatory requirements. Collaborating with ICT and business stakeholders to streamline collaboration, document management, and automation initiatives. Acting as a key resource for operational excellence, user satisfaction, and continuous improvement in ICT operations. Ensure integration with third party Apps (SSO, Data Xchange) Improve agility of the ICT teams Requirements Experience & Skills 3–5 years of hands-on experience administering Microsoft 365 environments in a mid-to-large enterprise setting. Strong technical expertise in Exchange Online, SharePoint, Teams, OneDrive, Intune, Security & Compliance, and Entra ID (Azure AD). Proven ability to manage user identities, access controls, licenses, and security policies globally. Experience with PowerShell scripting and automation for administration tasks. Excellent problem-solving, analytical, and communication skills, with the ability to translate technical concepts for non-technical users. Experience in user training, documentation, and change management for digital transformation initiatives. Ability to work independently and collaboratively in a global, fast-paced environment. Familiarity with regulatory compliance frameworks (ISO 27001, DORA, CSSF) and governance best practices is a plus. Education & Certifications Bachelor’s degree in Computer Science, Information Technology, or a related field preferred. Relevant Microsoft certifications (e.g., Microsoft 365 Certified: Fundamentals, Microsoft 365 Administrator, Security Operations Analyst, Modern Desktop Administrator Expert) are highly desirable. ITIL Foundation certification or equivalent is a plus. Personal Attributes Strong initiative, attention to detail, and commitment to continuous learning and professional development. Customer-first mindset and professional attitude. Excellent time management and prioritization skills. Responsibilities Microsoft 365 Administration & Support Serve as a Group’s global administrator for Microsoft 365, working in partnership with third parties, overseeing configuration, maintenance, and optimization of all core services (Teams, SharePoint, Exchange Online, OneDrive, Intune, Security & Compliance), excluding Copilot and development platforms. Oversee provisioning of user accounts, permissions, licenses, and security groups across the Group, thru automation, ensuring alignment with organizational policies and regulatory requirements. Monitor system performance, troubleshoot issues, and resolve incidents promptly, including escalation management and after-hours support rotation as needed. Implement and enforce security, compliance, and governance policies for Microsoft 365, including data classification, retention, access controls, and periodic audits. Assist with migrations, integrations, and onboarding of new services, ensuring seamless transitions and minimal disruption. User Empowerment & Adoption Drive user adoption and maximize the value of Microsoft 365 by providing guidance, training, and proactive support to end-users globally. Develop and deliver training programs, documentation, and knowledge base articles to empower users and promote best practices and increase usage of all the Microsoft 365 Apps. Act as a subject matter expert and point of contact for Microsoft 365-related queries, collaborating with ICT and business stakeholders to streamline collaboration and document management. Governance & Compliance Ensure all Microsoft 365 usage is secure, compliant, and aligned with Group ICT policies and regulatory frameworks. Conduct regular audits and reviews of permissions, access rights, and data management practices. Maintain up-to-date documentation of procedures, configurations, and governance frameworks. Continuous Improvement & Innovation Stay current with Microsoft 365 feature releases, industry trends, and best practices, proactively recommending improvements and automation opportunities. Collaborate with cross-functional teams to identify opportunities for digital transformation, process optimization, and enhanced collaboration. An entrepreneurial working environment in a young and motivated team. A multicultural environment where we promote diversity, talent & ideas. The ability to work and interact with a wide variety of specialists. Internal training and career development. Please note that a clean criminal record extract is required.