Dir, Data Quality

Duties and Responsibilities

· Define and execute the data quality strategy, including product, customer, account, contracts, subscriptions, billing, financial, and reference data domains.

· Own the strategy, governance model and quality model for customer and account data, including account hierarchies, contacts, relationships, subscriptions, ownership, matching, deduplication, survivorship, and lifecycle management.

· Establish and manage KPIs and metrics for billing accuracy, account resolution, revenue accuracy, product and customer data quality, exception rates, duplicate records, completeness, timeliness, and remediation performance.

· Partner with Finance, Billing, Revenue Operations, Sales, Customer Success, Product, and Technology to identify and resolve data issues that create billing errors, account fragmentation, revenue leakage, incorrect entitlements, credits, rebills, or reporting inaccuracies.

· Lead ongoing issue resolution through structured root-cause analysis, problem management, corrective and preventive actions, and verification that improvements are sustained.

· Create executive reporting and operational dashboards that show data-quality trends, business impact, issue aging, remediation progress, and ownership accountability.

· Establish governance for critical data domains, including definitions, ownership, stewardship, policies, standards, controls, issue management, and lifecycle practices.

· Lead and develop a high-performing team of data governance, MDM, PIM, customer data, and data quality professionals while driving cross-functional accountability and continuous improvement.

Knowledge, Skills and Abilities

· Advanced knowledge of enterprise data governance, customer data management, product taxonomy, data stewardship, metadata, and data quality practices.

· Demonstrated experience selecting and implementing data quality frameworks, including data modeling, workflow design, integration, migration, testing, and adoption.

· Strong understanding of billing, accounting, subscription, entitlement, revenue, and customer data processes, including how master data quality affects financial and operational outcomes.

· Strong analytical and problem-solving skills, including KPI design, data profiling, root-cause analysis, issue prioritization, remediation planning, and executive reporting.

· Proficient strategic planning, people leadership, stakeholder influence, change management, and communication skills in a complex, global software organization.

Qualifications

· Bachelor’s degree in information systems, computer science, data management, business, finance, or a related field, or equivalent experience; master’s degree preferred.

· 11+ years of progressive experience in data management, data governance, customer data management, data quality, billing operations, revenue operations, enterprise applications, or a related discipline.

· 6+ years of experience leading and developing teams, including managers and/or professional-level employees.

· Demonstrated experience improving billing accuracy, account resolution, revenue accuracy, customer data quality, or related financial and operational outcomes.

· Experience defining data-quality and business-performance KPIs, establishing dashboards, and using metrics to drive accountability and prioritization.

· Demonstrated experience applying root-cause analysis and corrective-action methodologies to resolve recurring data and process issues.

· Experience leading complex, cross-functional programs and influencing executive and senior leadership stakeholders.

· Preferred experience in a global SaaS, enterprise software, subscription, or technology organization.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Recruiter:

Mohan Ramakrishna

Proud to be your partner. Committed to your success.

At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business.

Bring the Real You. That’s Who We’re Interested In.

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How to Identify Phishing Scams:

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