Direct Sales Consultant

Job Description:

Direct Sales Consultant

Bupa Egypt Insurance, District 5 Campus, Building B07, Ain Sokhna Road, New Cairo 11361

Full Time - Fixed Term (Rolling) 40 hours per week

Local Egypt Bonus Scheme

Hybrid Working

Grade: A12/ BEI (for internals)

2 positions available

We make health happen

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Role Overview

As the Individual segment Direct Sales consultant, you will actively build a portfolio of new business sales leads to sell and grow our direct business in line with agreed targets and deliver these targets with the highest level of customer care.

Through regular and positive contact ,you will identify opportunities to expand the individual direct portfolio including working on the leads referred to by the Lead Qualifier. You will swiftly and accurately respond to all customer sales requests and queries relating to purchasing. Customer contact will be across all communication channels – phone, email , and face to face .

You will build strong relationships with your portfolio by delivering exceptional service. And you will be supporting your onboarded customers in all issues that needs escalation to internal stakeholders, as you will be liaising and facilitating to ensure effective handling of all issues and referred cases.

How you’ll help us make health happen:

• Understand the needs of the customers and take proactive action to help them find the right product
• Have an understanding of how to deal with and resolve complex queries, working with your colleagues to identify continuous improvements and ensure that the customer is kept updated throughout the resolution process whilst ensuring processes are updated to avoid repeated issues.
• They must consider and abide by the Data Protection Act and the guidelines, regulations and standards set out by FRA
• Build profitable relationships with customers by delivering the highest standard of support with an emphasis on proactively seeking opportunities for winning Individual new business
• Pro-actively seek out new business through effective Pipeline management and existing customer contact strategies to ensure ongoing growth of segment in a targeted way to deliver profitable business to ensure business targets are achieved
• Handle all sides of the sales process for the leads assigned to you, including identifying demands and needs, quotations, pricing discussions, negotiations ,customer meetings, new business paper work and KYC , and all sales needs, while negotiating these through outbound and inbound contact
• Provide ongoing reporting with new business performance versus the agreed targets
• Handle inbound telephone sales calls and emails from potential customers, and resolve all their queries effectively in a timely manner
• Ensure that all quotes/leads are secured by regular follow-up calls and record the reasoning explaining each outcome to be used for future business analysis.
• Carry out face to face meetings with potential customers for sales pitches whether in-house or off-site
• Manage all tasks alongside phone calls through effective time management, planning and prioritising workloads to maintainan effective and functional service level.
• Competently deal with all types of complaints and escalate when necessary.
• Keep abreast of competitor activity, products and trends, sharing all new information with colleagues and use this informationduring negotiations to secure and maintain profitable business.
• Keep updated on marketing campaigns and communications within your region and share knowledge of this across the team.
• Maintain the highest quality and service standards at all times in line with criteria set by the Management Team, FRA and Compliance.
• Ensure that all sales activities are completed in a compliant way, ensuring that the relevant governing bodies’ protocols are fulfilled.
  

What you'll need:

• Must have a Degree Qualification - preferably in the Sales industry and relevant
• Sales background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
• Demonstrated track record in achieving new business targets and continually demonstrating application in this key area.
• Business/commercial acumen on pricing/contract issues.
• Excellent written & spoken English & Arabic
• Strong negotiation and presentation skills.
• Skill and ability to adopt a “consultative” approach to effect problem solving and to explore options which ensurepotential within a client account is maximised for the benefit of Bupa Global
• Fluent understanding of risk and pricing strategy
• Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results andsuccessful outcomes.
• Excellent organisational, planning and time management skills
• Excellent written communication, a high level of assertiveness and an excellent telephone manner
• Ability to deal with people of different cultures, understand types of audience and present accordingly
• Experience of face-to-face contact with customers is must
• Capable of working on own initiative under pressure or heavy workloads incorporating flexible hours when circumstancesarise
• A polite and professional telephone manner, possess excellent customer service skills

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

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About Us

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.