Director, Advanced Analytics

The Role:

As a Director, Advanced Analytics, you will lead CookUnity’s Advanced Analytics function, helping the business understand performance, identify opportunities, and make better decisions across product performance, retention, and growth.

You will partner closely with Product, Finance, Operations and senior leadership to turn complex business questions into rigorous analyses and actionable recommendations. Your work will help explain what is driving performance, measure the impact of initiatives, and guide product priorities and business investments.

This is a hands-on, player-coach leadership role. You will tackle complex analytical problems while developing the team, providing technical direction, and raising the quality and impact of its work. You will also help shape the team’s structure, priorities, and ways of working as the business evolves.

Your focus will be advanced analytics, experimentation, and measurement, working in partnership with the separate Data Science/ML and Engineering teams responsible for deploying models into products and systems.

Responsibilities:

Strategic Direction & Business Partnership

• Set the direction for Advanced Analytics. Build a proactive analytical agenda aligned with CookUnity’s priorities. Establish clear ownership, prioritize high-impact questions, and balance immediate business needs with longer-term capability building.
• Turn insights into business impact. Bring an independent analytical perspective to leadership discussions, communicate recommendations clearly, and evaluate how the resulting decisions affect business outcomes. Be the person driving key business and product decisions based on advanced analytics insights.

Advanced Analytics & Experimentation

• Measure the impact of product, operational, and pricing decisions. Use experimentation and causal inference to determine how changes to the customer experience, operational processes, pricing, and loyalty programs affect conversion, ordering, retention, and profitability. Apply quasi-experimental methods when randomized tests aren’t feasible, and clearly communicate assumptions and uncertainty.
• Lead growth experimentation. Partner with Growth and Product to design, prioritize and evaluate tests across acquisition, activation, offers and lifecycle engagement. Connect short-term conversion gains to longer-term retention and customer value.
• Lead hands-on analytical work. Dive into complex problems, challenge assumptions, and guide methodological choices. Provide technical direction from problem framing through analysis, interpretation, and communication.

Business Performance & Product Impact

• Explain churn and retention drivers. Investigate how customer mix, pricing, promotions, meal quality, menu availability and the delivery experience influence weekly ordering, skips, pauses and cancellations. Turn those findings into prioritized opportunities to improve retention and lifetime value, and drive better business strategy and product feature outcomes.
• Influence product priorities. Translate customer behavior and product performance insights into recommendations that inform roadmaps, investment decisions, and opportunities to improve the customer experience. Be core partner to Head of Product to drive product priorities.
• Strengthen marketing measurement. Bring a practical understanding of marketing mix modeling (MMM), multi-touch attribution (MTA) and incrementality testing. Help Marketing interpret conflicting signals and make better decisions about channel mix, budgets and customer acquisition.

Team Leadership & Development

• Develop and strengthen the team. Coach Data Analysts, provide actionable feedback, and set clear expectations for analytical rigor, business understanding, and delivery quality. Identify capability gaps and elevate team performance.

Qualifications:

• 10+ years of experience in advanced analytics and advanced statistical analysis, with at least 5 years in leadership roles.
• Strong applied experience in product and growth experimentation, causal inference and customer retention analysis, alongside a practical understanding of marketing measurement approaches such as MMM, MTA and incrementality testing.
• Strong hands-on analytical capabilities, with experience independently investigating complex business problems and guiding others through them.
• Proven experience partnering with Product teams and translating analytical insights into product decisions and measurable business outcomes.
• People leadership experience, including developing talent, providing technical guidance, and improving team performance.
• Strong strategic judgment and business understanding, with the ability to identify the right questions and prioritize work based on potential impact.
• Ability to communicate complex findings, methodological limitations, and recommendations clearly to senior stakeholders.
• A player-coach approach that combines technical depth, strategic thinking, and people leadership.
• High autonomy, intellectual curiosity, and a proactive approach to solving problems in an evolving environment.

Preferred Requirements:

• Experience in consumer-facing businesses, ideally with exposure to retention and growth analytics.
• Experience scaling Analytics teams and strengthening their capabilities, structure, or ways of working.

If you are passionate about combining analytical rigor with business impact and developing a team that helps shape better decisions, we’d love to hear from you!

What Success Looks Like

• 6 months: Established clear ownership and priorities for Advanced Analytics across the organization; assessed team capabilities and recommended an optimal team structure; strengthened standards for analytical quality, experimentation, and measurement.
• 12 months: Demonstrated sustained improvements in analytical rigor, team capabilities, and business impact; elevated the Analytics talent bar through coaching, development, and clear performance expectations; delivered insights that inform product decisions and drive measurable outcomes in retention and growth.

Learn More About CookUnity

We believe great leadership starts with alignment on vision, values, and ways of working. To give you deeper insight into who we are and what we’re looking for, we invite you to explore: CookUnity's Leadership Principles – The values and behaviors that guide how we operate, collaborate, and scale.

We hope this provides valuable insight into our culture and product vision. If this excites you, we’d love to connect!

Benefits

🩺 Health insurance coverage.

🌅 401k Plan.

📈 We grow, you grow: Stock Options Plan granted on Day 1.

🌟 Eligible for a bi-annual performance bonus.

⛱ Unlimited PTO.

🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical.

🐣 Paid family leave.

🕯 Compassionate Leave: 3-5 days each time the need arises.

🥘 A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly.

🧘🏽‍♀️ Wellness perks: access to fitness subsidies to build a healthy lifestyle.

🤖 AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster.

👩🏾‍🏫 Personalized Spanish coach.

🚀 Awesome opportunity to join a company that is looking to change how we eat and how chefs work!