Director, Ambassador Program + Events

Position Overview

As the Director of Ambassador Program and Events, you will lead two of Indagare's most visible community channels: our Ambassador Program and our member events. You will own the strategy, revenue, and experience behind the moments where Indagare's community comes together, from a growing network of Ambassadors who sell and host on our behalf to the events that bring members, partners, and our team into the same room. You will also serve as a powerful brand representative across these functions, and represent Indagare as a host on Indagare Journeys and the lead at member and partner events. You will set direction, build the infrastructure to scale, and operate in-person activations ranging from Ambassador incentive trips, member events through to hosting our Indagare Journeys. This role is an integral part of the company's growth, revenue, and brand strategy.

You will report to the VP of Sales and Membership. This is a fully remote position.

What You'll Do

Ambassador Program

• Program strategy and growth: Support the strategy, revenue goals, and budget for the Ambassador Program. Lead its growth from 12 to approximately 20-22 Ambassadors, building the infrastructure to support that scale while keeping Ambassadors a valuable source of business insight and member feedback.
• Recruitment and development: Lead recruitment, onboarding, and training for each incoming Ambassador class, and manage the full roster end to end, including performance standards and renewals.
• Sales leadership: Lead the Ambassador sales function across Membership, Insider Journeys, and bookings. Set goals with those teams, track performance, coach Ambassadors and the Ambassador team and act on opportunities to drive revenue.
• Engagement and community: Set the agenda for a weekly all-Ambassador meeting covering business development, Membership and product updates, Insider Journeys, destination insights, technology, partnerships, and content. Ensure every Ambassador has regular 1:1 support, directly or through your team.
• Ambassador travel: Oversee 4+ Ambassador trips each year, supporting the Ambassador manager with everything from itinerary development and logistics to hosting groups on the ground, as a core driver of engagement and retention.
• Content and incentives: Partner with the Content team to turn Ambassador trips and expertise into site content. Own the points-allocation system, the Travel Budget program, and other incentives that reward top performers.

For more information about the Ambassador program, click here.

Events

• Events strategy: Own Indagare's events calendar and strategy, deciding which events we host, where, and why, with clear goals for member acquisition, retention, Journeys sales, founder profile and brand visibility.
• Member and prospect events: Plan and produce member events across key markets, from intimate dinners and destination talks to larger signature gatherings, delivering the level of polish our members expect.
• Partner events: Work with hotel, destination, and brand partners to co-host events that create value for members and strengthen partner relationships.
• Ambassador-hosted events: Equip Ambassadors to host events in their own communities, with playbooks, budgets, and support that turn local gatherings into new members and bookings.
• Budget and measurement: Partner with Finance to manage the events budget, and report on results, including attendance, cost per event, leads generated, and revenue influenced.
• Attend events and support our senior leadership team on the ground as needed for event campaigns such as founder book release.

Leadership and Partnership

• Team management: Lead and develop a small team supporting the Ambassador Program and events team, including the program manager, and grow the team as the functions scale.
• Cross-functional partnership: Work closely with the Directors of Indagare Journeys and Membership, as well as Sales, Marketing, Tech, and Content, so the Ambassador Program and events are fully integrated into company priorities. Partner with Journeys on Ambassador trips and hosting, and with Membership on Ambassador-driven membership sales.
• Reporting and P&L: Own weekly and monthly reporting on Ambassador sales, program health, and event results, and partner with Finance on the P&L for the Ambassador Program and events.
• Indagare Brand representative: Represent Indagare as a host for Indagare Journeys, at industry events, partner meetings, and familiarization trips, building strong external relationships and staying ahead of trends in luxury travel and events (estimated travel 20-30%)
• Consumer insights: Surface Ambassador, member, and event-attendee feedback so Indagare's products and communication align with what our community wants.
• Impact: In collaboration with Indagare's Impact department, you will support impact initiatives relevant to your department and ensure your team is in alignment with these efforts.
• Core values: Uphold Indagare's core values and represent the Ambassador Program and our events proudly, internally and externally.

What You'll Bring

• 8+ years of experience, including leading a program, community, or events function at scale; 3+ years of direct people management required
• Experience running an ambassador, affiliate, membership, or community program, and producing high-touch events for discerning audiences, strongly preferred
• Experience with sophisticated, affluent clientele and the service standards they expect
• A track record of setting strategy, tying it to revenue and measurable goals, and staying close to execution
• Comfort owning budgets and reporting on ROI
• Excellent verbal and written communication skills, with poise as a host and presenter
• Strong analytical, project management, and organizational skills, with the judgment to prioritize in a fast-paced, entrepreneurial environment
• Proven ability to lead cross-functional partnerships and to work well both independently and as part of a team
• Experience with Salesforce and HubSpot a plus
• Ability to travel domestically and internationally to host Ambassador trips, Events and Journeys as required
• A genuine passion for travel

About Indagare

Indagare is a members-only, boutique travel-planning company that offers curated content, customized trip-planning and group trips around passion points.

We partner with our members to design a personalized roadmap for their lifetime of journeys and handpick experiences perfectly suited to their preferences. Through our global network of partners, guides and tastemakers, we deliver real-time, honest intel and unlock behind-the-scenes access and exclusive perks that they won't find anywhere else.

Founded by top travel expert Melissa Biggs Bradley, Indagare leverages its global network of guides, tastemakers, influencers and content curators to create extraordinary experiences and bespoke trips for its community of passionate travelers across digital, social, print and partnerships. Our mission is to inspire and empower people to change their lives through travel.

www.indagare.com | @indagaretravel | #howyoutravelmatters

Why You Should Join

The Indagare team is the heart and soul of our company. We are committed to a culture that values a generosity of spirit and believes deeply in the power of being kind: to ourselves, our colleagues, our suppliers and our clients. We believe that travel broadens the mind and enriches the soul.

At Indagare, we care about our team members. That's why, as part of our total rewards package, we offer competitive compensation and a comprehensive benefits package. Our benefits offerings include medical, dental, and vision coverage, Flexible Spending Accounts, life insurance and disability coverage, a retirement-savings plan, and paid time off (vacation, holidays, and sick days).

Indagare Travel is an equal opportunity employer. This means we affirmatively prohibit discrimination and harassment of any type and we ensure that equal employment opportunities are afforded to all applicants and employees alike without regard to race, color, religion, sex (including pregnancy), gender, national origin, sexual orientation, domestic partnership status/civil union status, marital status, age, disability, genetic information, veteran status, lawful use of any product when not at work, observance of Sabbath, political activities, domestic violence victim status, criminal accusation, use of service dog or any other protected class.

Indagare Travel is committed to conforming to not just the letter but also the spirit of all applicable laws and regulations regarding equal employment for all. Our policy of equal employment opportunity and anti-discrimination applies to all aspects of the relationship between Indagare Travel, and its applicants and employees.