Director / Associate Director, Strategic Client Management & Fund Administration

Director / Associate Director, Strategic Client Management & Fund Administration

Location: Hong Kong | Hybrid

Get To Know Us:

SS&C GlobeOp is a leading provider of cloud-based fund services, technology and mobility-enabled infrastructure for hedge funds, fund of funds, private equity, and managed accounts

With a base of fund strategies that include fixed income, volatility and active trading, we offer: Middle office, accounting and management products

· Tax services for hedge funds, fund of funds and private equity funds

· Derivatives processing, valuations agent, syndicated bank loans processing

· Regulatory and analytics services

· Managed services IT/data center and business process outsourcing

· All available on a stand-alone basis to institutional clients

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

The successful candidate will serve as a strategic partner to leading alternative investment managers across Greater China and Asia Pacific. This role combines deep fund administration expertise with strong client relationship management, executive stakeholder engagement, business transformation, and technology innovation capabilities.

The individual will work closely with clients' senior management teams to support their operational objectives, enhance service delivery, and identify opportunities for growth and innovation.

The ideal candidate will possess strong communication skills in both Mandarin and English, a deep understanding of alternative investment operations, and the ability to build trusted relationships with senior stakeholders in a fast-paced, client-centric environment.

Roles and Responsibilities

• Serve as the primary relationship lead for a portfolio of strategic hedge fund and alternative investment clients. Build and maintain strong relationships with senior client stakeholders
• Lead client service reviews, governance meetings, and strategic discussions. Act as a senior escalation point for client issues and drive timely resolution.
• Oversee the delivery of fund accounting, NAV reporting, financial reporting, investor reporting, and related fund administration services.
• Ensure client deliverables are completed accurately and within agreed service level standards. Provide technical expertise on fund accounting, valuation, financial reporting, and alternative investment structures.
• Partner with internal operations, technology, and product teams to enhance service delivery and client experience.
• Support technology, automation, data analytics, and digital transformation initiatives.
• Assist with new client onboarding, fund launches, fund migrations, and operating model enhancements.
• Support business development initiatives, client pitches, RFP presentations, and industry events. Identify opportunities to expand services within existing client relationships.
• Lead cross-functional initiatives involving operations, technology, product, and relationship management teams.
• Drive process improvement initiatives while maintaining strong governance and risk management standards.

What You Will Bring:

• University degree in Finance, Accounting, Business, Economics, Technology, or a related discipline.
• Minimum 12 years of experience within hedge fund administration, prime services, securities services, asset servicing, consulting, or alternative investment operations.
• Strong understanding of hedge fund structures, NAV production, financial reporting, valuation methodologies, derivatives, and alternative investment products.
• Proven experience managing client relationships and engaging directly with senior executives and decision-makers.
• Excellent presentation, communication, and stakeholder management skills.
• Fluent spoken and written Mandarin and English.
• Strong understanding of the Greater China asset management and alternative investment landscape.
• Experience servicing China-focused hedge funds, family offices, private funds, or institutional asset managers is highly preferred.
• Strong interest in technology, automation, digital transformation, data analytics, and AI-enabled solutions.
• Ability to bridge operational requirements with technology-enabled solutions.
• Demonstrated ability to lead strategic initiatives and cross-functional projects.
• Ability to influence teams and stakeholders across multiple functional areas and geographic locations.
• Commercially minded with strong business judgment and client-centric thinking.
• Resourceful, adaptable, and able to thrive in a dynamic and fast-paced environment.
• Demonstrated track record of driving process improvements and delivering high levels of client satisfaction.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.