Director, Client Success

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Client Success team provides strategic and operational support to PISMO clients by helping them realize value from Visa products and services, improve performance, and grow their business. The team acts as the voice of the client across Visa, connecting market needs with product, technology, operations, and service capabilities.

What a Director, Client Success — Brazil, does at Visa:

This role will lead Client Success for strategic clients in Brazil, ensuring strong client engagement, measurable value realization, operational excellence, and adoption of Visa solutions. The Director will serve as a trusted advisor to senior client stakeholders, orchestrating cross-functional Visa teams to address client priorities, resolve complex issues, and support growth in one of Visa’s most important markets.

In this role, you are expected to:

• Own and strengthen senior client relationships in Brazil, acting as a trusted advisor and primary Client Success contact for strategic operational and adoption topics.
• Develop and execute Client Success Plans that connect client business objectives with Visa products, services, performance goals, and measurable outcomes.
• Drive product adoption, value realization, and performance improvement by identifying opportunities to optimize client operations and expand the impact of Visa solutions.
• Partner with Sales, Product, Technology, Operations, Support, and regional Client Success teams to coordinate the right expertise, remove blockers, and deliver a consistent client experience.
• Lead periodic business and operational reviews with clients, clearly translating performance, technical, and operational topics into executive-level business language.
• Monitor client health, market dynamics, service performance, and adoption indicators to proactively identify risks, opportunities, and improvement plans.
• Support the resolution of complex or critical client issues by bringing structured problem-solving, sound judgment, escalation discipline, and crisis-management experience.
• Maintain a strong understanding of Brazil’s payments ecosystem, including issuers, acquirers, processors, fintechs, regulatory dynamics, local practices, and broader Latin America context.

This is a hybrid position based in Brazil. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 10+ years of relevant work experience with a Bachelor’s Degree or at least 7 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD).

• 12+ years of relevant experience in client success, account management, operations, consulting, technology, payments, financial services, or related fields, preferably with a Bachelor’s Degree or equivalent experience; advanced degree is a plus.
• Strong knowledge of the Brazilian payments ecosystem, including experience with financial institutions, fintechs, processors, issuers, acquirers, or technology platforms.
• Proven ability to build trusted relationships with senior client stakeholders, including C-level executives, while influencing technical and business audiences.
• Demonstrated experience leading complex client engagements, resolving critical issues, managing escalations, and coordinating cross-functional teams across countries and time zones.
• Analytical mindset with the ability to synthesize data, client feedback, and operational insights into clear business recommendations and action plans.
• Strong communication skills, with the ability to simplify complex technical, operational, and platform topics into clear business language.
• Client-centric, proactive, and results-driven approach, with strong prioritization, ownership, and problem-solving skills in fast-paced environments.
• Technical acumen and comfort discussing integrations, APIs, platform performance, and service operations with clients and internal teams.
• Fluency in Portuguese and strong business English communication skills are required; Spanish is a plus for regional collaboration across Latin America.
• Willingness to travel regionally as needed.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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Why work here?

If you thrive on rapid growth and enjoy working alongside positive, driven teammates, you’ll feel right at home here.

Help us to uplift everyone, everywhere. Whether you’re starting your career, pushing your capabilities or are a seasoned professional, learn how we can partner to reimagine the world.

About Us

At Visa, we are driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid. Our evolving technology keeps us at the heart of the digital economy, connecting people to 80+ million businesses worldwide. Backed by a resilient, proven model, our expanding network fuels growth—for Visa and for your career.

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Ready to take the next step? Learn more about life at Visa, explore our hiring process and get first-hand insights by hearing directly from our recruiters about what to expect. Apply with confidence today!

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