Director, Clinical Performance

Job Title: Director, Clinical Performance Job Location: Remote; periodic travel to GGH markets and clinics Company Description Greater Good Health is a fast-growing organization delivering care to older adults in access starved communities. Our innovative model is led by Nurse Practitioners and focused on outcomes, not volume—meaning we prioritize quality over quantity, spend more time with our patients, and are accountable for their health and well-being. Whether through our own senior-focused primary care clinics or our suite of integrated clinical solutions for health plans and provider groups, we are making value-based care more accessible and more effective. We help reduce avoidable healthcare costs, improve clinical outcomes, and create a best-in-class patient experience. If you're passionate about transforming healthcare and delivering meaningful care to those who need it most, Greater Good Health offers a purpose-driven, collaborative, and supportive environment where your work can make a lasting impact. The Role To support our growth, we are looking to add a Director, Clinical Performance to our Clinical Performance team! We are looking for a motivated program leader who will play a key role in building and scaling Greater Good Health's new community care model — supporting primary care patients with wraparound care needs, including those who cannot easily reach the clinic. You will partner closely with Clinical Performance, Data Science, Finance, and market/clinic leadership to set program strategy, build the operating model, and drive performance across quality, transitions of care, and remote care coordination. Ideally, you have a strong background managing value-based care programs from design through deployment, including transitions of care, care management, or remote/telephonic care coordination operations. You have a true passion for people and outcomes and are driven to build something new. If this role sounds exciting, apply, and let's start the conversation! Responsibilities: Reports to SVP, Clinical Performance Owns the performance of a portfolio of Clinical Performance programs and central teammates to support that work Leads the build-out of GGH's new community care model Designs workflows for remote care coordination, care management, and transitions of care Ensures the model integrates cleanly with clinic-based care teams Partners with Analytics and Tech teams to build analytics and reporting that surface performance trends Pilots, measures, and scales new interventions based on results Sets and continuously refines program strategy in partnership with clinical, operations, data science, and finance leaders Builds the operating processes, staffing models, and management routines that keep programs accountable to outcomes Leads and develops the Clinical Performance team Delegates meaningfully and builds team capability, creating a strong bench for future growth Onboards and trains new teammates on programs, tools, and processes as the team grows Assesses and coordinates workloads across the team's program portfolio Reassigns priorities and staffing as programs scale or shift Works with Operations leadership to plan for coverage during time away or turnover Hosts team huddles and reviews at an appropriate cadence with the VP, Clinical Performance Runs and reviews performance reports to track program outcomes against targets Identifies trends and learning opportunities across the portfolio Ensures excellent care, high performance, and productivity across the portfolio, ensuring we exceed client and patient expectations Evaluates and implements technology and workflows to improve operational and team efficiencies Serves as subject matter expert on community care, transitions of care, and care coordination both internally and externally Collaborates with regional and central leadership by recommending strategies on growth, retention, professional development, and company-wide initiatives Builds business cases, ROI analysis, and financial analysis to support new program investments Follows all HR policies and regulations per state law (consult HR or Senior Ops as necessary) Performs additional duties as assigned Minimum qualifications Bachelor's Degree 7+ years of experience managing value-based care program development and deployment 3+ years of experience leading teams Experience managing remote Team Members in different time zones Strong business case, ROI, and financial analysis skills Excellent communication and stakeholder management skills, including with clinicians Highly motivated, adaptable, organized, self-starter, collaborative, and trustworthy Computer literate; proficient in Microsoft Office applications (Word, Excel, PowerPoint) Preferred qualifications Experience managing transitions of care, care management, or remote/telephonic care coordination operations Advanced degree (MPH, MHA, MBA, or clinical) Experience in a fast-growing, value-based care or healthcare services organization Perks and Benefits: Competitive Compensation Package: We offer a competitive compensation package to recognize your valuable contributions and ensure your financial security. Comprehensive Medical, Dental, and Vision Benefits: Take advantage of comprehensive healthcare coverage, including medical, dental, and vision benefits, to prioritize your health and well-being. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) available. Paid Time Off: Enjoy paid holidays, vacation time, and paid parental leave to maintain a healthy work-life balance and spend quality time with your loved ones. 401K Program with Company Match: Plan for your future with our 401K program, featuring a company match, to help you save for retirement. Monthly Phone/Internet Reimbursement: Stay connected with our monthly phone and internet reimbursement, ensuring you have the tools you need to excel in your role. Comprehensive Life and AD&D Coverage: Enjoy peace of mind with 100% premiums covered by GGH for Basic Life and Accidental Death & Dismemberment (AD&D) insurance for full-time team members. Additionally, voluntary supplemental life insurance is offered at a discounted rate. Short-Term Disability Coverage: Gain additional financial security with voluntary short-term disability (STD) coverage. This benefit provides a percentage of your salary during periods of illness or injury that prevent you from working for a set period of time. Collaborative and Supportive Community: Join our collaborative and supportive GGH Nurse Practitioner Community, with dedicated care coordinators and MD advisors, to foster professional growth and success. Don't check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. GGH is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider applying. You may be just the right candidate for this role or another one of our openings!