Director, Clinical Technology Operations

Empath Health is seeking an experienced and compassionate Director, Clinical Technology Operations, to provide strategic leadership for the organization's clinical technology portfolio, including EMR and related clinical systems. This role is responsible for the vision, governance, implementation, optimization, and ongoing support of clinical applications across the enterprise. The Director will partner closely with executive, clinical, operational, and financial leaders to drive standardization, improve user adoption, enhance operational efficiency, and ensure technology solutions support Empath's mission and long-term strategic goals.

Location: Remote

What you'll Do

• Provide strategic leadership and governance for Empath Health's EMR and clinical applications, ensuring alignment with organizational goals, regulatory requirements, and industry best practices.
• Provide leadership and oversight for enterprise clinical technology projects, ensuring successful delivery of initiatives on time, within scope, and in alignment with organizational objectives.
• Lead the implementation, optimization, support, and continuous improvement of clinical applications across Hospice, Home Health, and other service lines to drive standardization and operational excellence.
• Partner with clinical, operational, financial, compliance, and executive leaders to identify and deliver technology solutions that improve patient care, workflow efficiency, user experience, and business outcomes.
• Lead and develop high-performing teams through effective coaching, mentorship, performance management, and professional development while fostering a culture of accountability, collaboration, and excellence.
• Drive the adoption of best practices, standardized workflows, change management strategies, and data-informed decision-making across all clinical technology platforms.
• Manage vendor relationships and application performance to maximize value and organizational effectiveness.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

• Bachelor’s degree in Healthcare Administration, Information Systems, or a related field preferred.
• Previous Hospice experience is required. Home Health is strongly preferred.
• 5+ years of management experience leading application support, implementation, optimization, or clinical technology teams.
• Candidates must have experience using Homecare Homebase. Experience with eClinicalWorks is highly preferred.
• Strong knowledge of Hospice and Home Health clinical workflows, operations, and regulatory requirements.
• Proven experience leading EMR implementations, system enhancements, and enterprise technology initiatives.
• Demonstrated success managing complex initiatives and cross-functional teams.
• Experience with change management, workflow standardization, and process improvement.
• Strong leadership, communication, project management, and stakeholder relationship skills.

Unified in empathy, we serve our communities through extraordinary Full Life Care for All.

Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.

Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.

At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health. If you are an applicant and need a reasonable accommodation when applying for job opportunities within Empath Health or to request a reasonable accommodation to utilize Empath Health's online employment application, please contact HRTalentAcquisition@EmpathHealth.org.

Workplace Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal. If viewing in HTML, please see Know Your Rights: Workplace Discrimination is Illegal in English or Know Your Rights: Workplace Discrimination is Illegal in Spanish.

We’re Empath, and We’re Here to Redefine Healthcare

Pretty bold statement, we know, but boldness is in our bones. We were founded more than 45 years ago with a transformative belief: that people should have a say in their healthcare. What started as a volunteer movement has transformed into an integrated network composed of thousands of colleagues and volunteers serving tens of thousands of individuals each day. And the best part? We're just getting started.

Whether you're into hands-on patient care or more the Excel formula type, we've got a place for you on Team Empath. It takes all of us to provide Full Life Care. Are you ready to join Team Empath?