Director, Commercial Portfolio Accounts - Product and Underwriting - Remote

Job Title

Director, Commercial Portfolio Accounts - Product and Underwriting - Remote

Location

Arizona - Home Teleworkers

Additional Locations

Job Information

We’re Mobilitas, created by CSAA Insurance Group, we serve the unique needs of the modern mobility sector. We specialize in tailored solutions for today’s evolving transportation landscape, helping our partners manage risk, move quickly and deliver exceptional experiences. We’re looking for motivated, innovative individuals who think big, move fast and want to help shape the future of mobility.

We are actively hiring for a Director, Commercial Portfolio Accounts - Product and Underwriting!

This role provides leadership and strategic direction for the team responsible for the underwriting, pricing, quoting, implementation, and ongoing lifecycle management of Mobilitas Commercial Portfolio Accounts. The role is responsible for designing and deploying the underwriting philosophy, appetite, guidelines, tools, and processes that enable profitable, repeatable growth, while maintaining accountability for the profitability and composition of the Portfolio Accounts book in partnership with Actuarial and Finance. In close partnership with the Client Organization, this leader drives product and underwriting engagement that supports client management and business development and cultivates broker relationships that generate consistent, in-appetite submission flow. Success is measured across financial performance, underwriting quality, operational throughput, team capability, and broker and client experience

Your Work:

• Leads a team of product management and underwriting professionals; hires, develops, and retains high-performing, highly engaged underwriters, and builds the technical bench and segment expertise for the vertical.
• Leads underwriting, pricing, quoting, implementation, and lifecycle management of new business and renewal accounts falling below the strategic and large account threshold.
• Accountable for underwriting profitability, growth, and retention of the Portfolio Accounts book, including rate adequacy, segment and state mix, concentration, and remediation or exit of underperforming cohorts, with support of Finance and Actuarial.
• Accountable for the ongoing development of underwriting guidelines, monitoring their effectiveness, and ensuring the book consists only of eligible risks.
• Responsible for designing, implementing, and continuously improving underwriting tools, processes, and procedures to ensure both excellent efficiency and high-quality outcomes, including fast-path submission-to-quote-to-bind workflow, triage rules, and minimum data requirements
• Uses defined pilot accounts and cohorts to test appetite, structure, pricing, and workflow changes against stated success measures and exposure limits, and converts validated learning into standard guidelines, rating approaches, and forms.
• Identifies and executes opportunities to streamline process, apply advanced technology and analytics, and enhance risk assessment methods; ensures documented human oversight and explainability for any model-assisted eligibility or pricing decision.
• Invests in and maintains multi-level broker and wholesaler relationships, collaborating with them on solutions for emerging exposures and managing distribution productivity, appetite fit, and bind conversion.
• In partnership with the Client Organization, supports client targeting, business development, onboarding, and renewal strategy, and acts as the underwriting escalation point for the book.
• Establishes and monitors account-level and book-level KPIs and supports the business review cadence for in-scope Portfolio Accounts.
• Coordinates effectively with Client Organization, Operations, Claims, IT, Billing, Finance, Accounting, Actuarial, Product Development, Legal, and Compliance.
• Prepares and presents referrals exceeding delegated authority to the Underwriting Committee; tracks outcomes and maintains decision records for the book.
• Provides book-level results and outlook reporting to divisional leadership and contributes Portfolio Accounts content to quarterly business reviews, large loss, and reserving discussions.
• In partnership with the Reinsurance team, provides account- and portfolio-level input into ceded structure, treaty design, and quota share economics for the book.
• Trains and upskills product managers and underwriters, and serves as SME for Portfolio Account Managers and Development Product Managers across the department.
• Manages portfolio performance through changing market and underwriting cycles, maintaining disciplined growth and profitability targets.

Required Experience, Education and Skills:

• 10 years of related work experience with 7 years of progressively more responsible assignments within the insurance industry
• Proven ability to lead others directly or indirectly, as demonstrated through 5+ years of leading teams, enterprise-wide programs, or large cross-functional programs
• Bachelor of Arts or Bachelor of Science, or equivalent combination of education and experience
• Expert at underwriting for many commercial lines products; thorough mastery of commercial lines forms, coverage, product rules, rating algorithms, risk-sharing models, and pricing models.
• Demonstrated ability to manage a book of business to a profitability target, including rate, mix, concentration, and retention actions with at least 2 years managing a book of business to a stated profitability target (highly preferred).
• Familiarity with primary and excess insurance, surplus lines, large and matching deductibles, collateral and credit risk, third party claims administrators, MGAs and MGUs, fronting programs, and ceded and assumed reinsurance.
• Proven ability to build repeatable underwriting processes and measure throughput, quality, and consistency.
• Skilled coach and mentor; able to attract, develop, and retain high-performing underwriting talent.
• Broker and distribution relationship building skills, with the ability to convert relationships into measurable submission flow.
• Deep knowledge of the P&C industry, competitors, insurance product pricing, and financial drivers of profitability; comprehensive understanding of legislative and Department of Insurance regulations.
• Analytical fluency with portfolio reporting and data tools, including the judgment to interrogate model outputs for bias, explainability, and fairness risk.
• Consultative leadership style; strong organizational, problem-solving, negotiation, and influencing skills.
• Strategic thinker and hands-on contributor; well-developed oral and written communication skills.

What would make us excited about you?

• Master of Business Administration
• CPCU or similar certification
• Successful tenure in a similar leadership role with verifiable results
• Ability to create a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
• Actively shapes our company culture through words and actions (e.g., sponsoring an employee resource group, mentoring employees, volunteering, joining cross-functional committee / team, encouraging team member involvement in these activities)
• Models our Core Beliefs and champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)
• Delivers our strategy through an enterprise lens, staying informed of key enterprise initiatives, industry trends, and business results
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area Travels as needed for role, including enterprise meetings, divisional / team meetings, representing the company at industry events, and other in-person meetings

Why Choose a Career at Mobilitas?

At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com.

Career Growth: We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

Mobilitas is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact jobs@mobilitascompanies.com

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Mobilitas does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Mobilitas is an equal opportunity employer.

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About Us

About CSAA Insurance Group

CSAA Insurance Group offers automobile, home and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. Founded in 1914, the company has been rated "A" or better by AM Best for more than 90 years and, with over $8 billion in revenue, is one of the top personal lines property casualty insurance groups in the United States.

Our Enduring Purpose

We help our members and communities prevent, prepare for and recover from life's uncertainties with care and compassion.

As a member-owned insurance company, our enduring purpose inspires us to be a voice for industry change, continually delivering AAA members peace of mind, providing employees the chance to do work that makes a real difference.

For more information on CSAA, please visit www.csaa-insurance.aaa.com

Careers at CSAA Insurance Group

A career at CSAA is built one development opportunity at a time, driven by your interests and by leaders who invest in you. Through mentoring, leadership programs, tuition support and hands‑on experiences, you can build a purpose‑driven path with meaningful impact.

• We prioritize human connection for the AAA members and commercial partners we serve and the employees who bring our shared mission to life.
• We build a culture of inclusion and belonging that supports community for all.
• We prioritize people over places, creating a flexible workplace where 95% of employees work remotely and gather in-person for moments that matter.
• We take responsibility for the world around us by serving our communities and supporting meaningful action to build a sustainable future.

For more information on life at CSAA, please visit https://careers.csaa-insurance.aaa.com/us/en/