Director, Contracts Center of Excellence

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Lead delivery of centralized contract execution, directing the Contracts Center of Excellence in drafting, routing and executing standard contracts with stakeholders across business units, on time and in line with Navy Federal Credit Union’s policies. Reports to: Vice President, Execution Excellence.

• Manage, plan, and direct Contracts Center of Excellence intake, prioritization, and capacity based on agreed eligibility, urgency, team capacity, and contract complexity
• Oversee drafting, negotiation within delegated authority, approval routing, and execution of standard contracts, amendments, nondisclosure agreements, and renewals
• Set standards for approved terms and language; escalate exceptions to Strategic Contracts, the Office of General Counsel, or Third-Party Risk Management as appropriate
• Establish and oversee quality review standards to confirm contract completeness, accuracy, and required approvals, with review effort proportionate to complexity and risk
• Establish, manage, and track key performance indicators, including contract cycle time, volume, and quality; report results to Execution Excellence leadership, reducing cycle time while strengthening contract quality
• Set standards for and maintain accurate contract records and documentation in the contract management system
• Own Contracts Center of Excellence procedures and controls; remain accountable for operational soundness and compliance with Procurement & Vendor Management policy and regulation
• Lead cross-functional engagement with category managers, business units, the Office of General Counsel, and Third-Party Risk Management to resolve issues and keep contracts moving
• Lead business unit engagement and adoption of the Contracts Center of Excellence; recommend process and service enhancements
• Lead, coach, and develop Contracts Center of Excellence managers and staff, building a strong talent pipeline; own workflow and template improvements
• Meaningfully support NFCU’s Integrated Talent Strategy through establishing annual goals and objectives (meeting the SMART model) and conduct quarterly performance check-ins with staff in support of the annual PAR process
• Perform supervisory and managerial responsibilities; establish performance goals and priorities
• Prepare, conduct, and review performance appraisals.
• Develop, mentor and counsel staff
• Perform other duties as assigned

• 10-15 years of experience reviewing and executing contracts, including leading staff
• Bachelor's degree in a related field such as Business Administration, Finance, or the equivalent combination of education, training, and experience
• Proven ability to coach and develop contract management talent, building strong teams and leadership pipelines
• Expert knowledge of standard contract principles, terms, and conditions, and contract management software
• Advanced knowledge of guidelines published by outside regulators and contract requirements
• Effective skill in communicating tactfully with all levels of employees, business units, Legal, and vendors
• Demonstrated ability to interpret complex policy, legal, contractual or regulatory procurement requirements
• Strong leadership capabilities with a demonstrated ability to develop high-performing teams and influence across levels
• Advanced knowledge of category management best practices
• Expert consultative, conflict resolution, negotiation and facilitation skills to gain consensus and reach agreeable exchange and positive outcomes
• Expert skill communicating thoughts, concepts, and practices effectively across multiple functional areas and at all levels, adjusting as needed to a target audience
• Advanced skill to execute in a fast-paced, high-demand environment while balancing multiple priorities
• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
• Expert verbal, interpersonal, and written communication skills
• Advanced skill in the use of Microsoft Office Products (e.g., Word, Excel, etc.)

Desired Qualifications

• Master's degree in a related field such as Business Administration, Finance, or the equivalent combination of education, training, and experience
• Advanced knowledge of banking/financial industry trends, products and services

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM; Hybrid, 3 days onsite

Location:

• 820 Follin Lane, Vienna, VA 22180