Director, DevOps & Platform Engineering

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs

• Paid vacation, personal, and sick days for work-life balance

• Competitive compensation and benefits packages

• Work-life balance in a hybrid environment with at least 3 days in office

• Career growth and development opportunities

• Opportunities to contribute to community causes

• Work with diverse team members in an inclusive and collaborative environment
  
  

This job posting is for an existing vacancy

We’re looking for our next Director, DevOps & Platform Engineering. Could It Be You?

The role requires a leader with proven experience running 24x7 production operations and incident response for critical systems in regulated or high-availability environments. The candidate must have hands-on experience serving as the senior operational escalation point, leading major-incident triage, orchestrating cross-functional responses, and managing executive, customer, and regulatory communications.

Need more details? Keep reading…

In this role, responsibilities include but are not limited to:

• Demonstrating readiness and history of serving as the designated 24x7 executive escalation contact for high-severity platform outages and production incidents

• Having a proven ability to step in as the senior incident commander during critical system failures to coordinate cross-functional technical teams (SRE, Engineering, Security, Architecture, and Enterprise Technology).

• Experiencing directing escalation workflows involving external service providers, hosting vendors, and shared services supporting after-hours coverage.

• Tracking record of designing, staffing, and operating sustainable 24x7 coverage models, including evaluating and implementing follow-the-sun, dedicated overnight shifts, or hybrid staffing structures.

• Having practical experience setting on-call policies—balancing primary and secondary rotation load, managing compensation or time off in lieu, standardizing shift handoffs, and actively mitigating on-call engineer burnout.

• Planning and safeguarding operations during periods of elevated risk, including release windows, bank holidays, migrations, and seasonal transaction peaks

• Establishing clear incident severity tiers with defined response and restoration time targets.

• Having a history of embedding a blameless post-incident review (PIR) culture focused on systemic analysis, preventative remediation, and ongoing tracking of follow-up action items.

• Demonstrating work in refining paging criteria, eliminating alert fatigue, reducing repeat pages, and maintaining high-quality, actionable operational runbooks.

• Understanding systems for cross-training, operational documentation retention, and runbook updates to prevent institutional knowledge silos during live triage.

• Experiencing directly briefing executive leadership and non-technical stakeholders during live outages regarding impact, remediation steps, and resolution ETAs

• Adhering to strict notification frameworks for end users, institutional clients, and financial regulators during material disruptions.

• Adhering to strict notification frameworks for end users, institutional clients, and financial regulators during material disruptions.

• Collaborating directly with Security Operations and the CISO on complex incidents where security threats (e.g., breaches, configuration vulnerabilities) and operational service disruptions coincide

• Ensuring centralized security logging, telemetry, and system visibility are readily accessible to accelerate investigation and resolution during an active threat.

• Designing and executing proactive disaster-recovery drills, business continuity testing, failure-injection scenarios, and game-day simulations

• Enforcing rigorous operational readiness assessments prior to production launches—verifying automated rollbacks, monitoring coverage, capacity, and runbooks are in place before services go live.

• Tracking and presenting operational KPIs to senior leadership, specifically Availability, Time to Detect (TTD), Time to Restore (TTR), recurring incident patterns, and toil reduction metrics.
  
  
  

So are YOU our next Director, DevOps & Platform Engineering? You are if you…

• Have 10+ years of progressive experience across Infrastructure, Site Reliability Engineering (SRE), Cloud Engineering, or Platform Engineering.

• Have a 5+ years of experience leading and developing technical engineering teams.

• Have a proven experience building and managing a 24x7 production operations or on-call function for business-critical systems.

• Have hands-on experience running major-incident response and post-incident review (PIR) processes, including direct communication with executive stakeholders during active incidents.

• Have deep practical knowledge of SRE frameworks, including defining and managing Service-Level Objectives (SLOs), Service-Level Indicators (SLIs), error budgets, availability targets, and capacity planning

• Have deep experience designing and running production workloads in AWS or comparable public cloud environments.

• Have strong proficiency with IaC and automation frameworks such as Terraform

• Have a solid understanding of cloud networking, Identity and Access Management (IAM), secrets and certificate management, and platform security hardening
  

Sounds like you? Click below to apply!