Director, eCommerce Solutions & Creative

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.

• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Job Title: Director, eCommerce Solutions & Creative

A little bit about our team:

Homemade / WMX is Warner Music Group’s merchandise and e-commerce services division, focused on helping artists connect with fans through merchandise, physical music, touring, vip ticketing, retail, licensing and direct-to-consumer experiences. We work at the intersection of creativity and commerce, partnering with artists, managers, and label teams to build thoughtful, high-quality products and experiences that fans care about, and marketing them to drive revenue and add value to our clients business. From artist stores and limited-edition vinyl to tour merchandise and global retail programs, we treat merch and physical products as meaningful extensions of an artist’s creative vision. Homemade / WMX combines the global scale of Warner Music Group with an entrepreneurial, hands-on approach. We value collaboration, ownership, and curiosity, and we’re building a forward-thinking team that’s excited to evolve how artists reach and engage their audiences.

Your role:

As Director of eCommerce Solutions & Creative, you will lead the bridge between pragmatic e-commerce problem-solving, UX design, and front-end development across our digital storefronts. Reporting directly to the VP of eCommerce Solutions & Deployment, you will be responsible for pioneering superior user experiences and innovating process systems that make our e-commerce engine operate efficiently at scale. This role requires a hands-on, solution-oriented leader who can manage front-end engineering, collaborate with Central Tech on platform architecture, and interface directly with artists, management teams, and label partners to translate creative visions into high-converting web stores. This role also requires a creative eye and vision to ensure our stores feature best-in-class presentation, product images and user experience.

Here you’ll get to:

• Pioneer better UX/UI design standards across all digital platforms, creating innovative, high-converting storefront templates and custom digital experiences.
• Lead and manage direct reports, including front-end developers, guiding technical execution, code quality, and front-end site builds.
• Innovate and implement new process systems that streamline store setups, creative workflows, and digital deployments across multi-store environments.
• Partner with Central Tech to translate complex site designs and creative concepts into scalable, functional e-commerce solutions, while ensuring internal systems communicate functionally and efficiently.
• Interface directly with high-profile artists, artist management, and label partners to present site creative concepts, align on design execution, and roll out new e-commerce tools.
• Work cross-functionally across Creative, Tech, E-Commerce Deployment, and E-Commerce Operations teams to ensure front-end designs align seamlessly with backend fulfillment and operational capabilities.
• Identify operational and design friction across existing web stores and architect pragmatic solutions to improve site efficiency and fan engagement.
• Champion A/B testing and front-end UX experiments to drive conversion rate optimization across high-visibility artist stores and megastores.
  

About you:

• You have a strong track record of finding pragmatic solutions to complex e-commerce challenges while improving digital operational efficiency.
• You have experience managing or leading technical talent, specifically front-end developers, to execute clean, performant web designs.
• You are skilled at cross-functional leadership, acting as a translator and facilitator between creative teams, engineering groups, and operations teams.
• You have hands-on experience interfacing directly with client-facing stakeholders, such as artists, managers, or external partners, to guide design and roll out new digital tools.
• You are passionate about pioneering innovative UX/UI design systems that balance aesthetic vision with commercial conversion goals.
• You enjoy solving front-end workflow bottlenecks by establishing clear processes, reusable design systems, and efficient deployment standards.
  

We’d love it if you also had:

• 5+ years of experience leading e-commerce UX design, front-end solution design, or digital store creative initiatives.
• Deep hands-on familiarity with e-commerce platforms (e.g., Shopify Plus, custom headless frameworks, HTML/CSS/Liquid/JavaScript principles).
• Experience working within music, entertainment, fashion, or creative agency environments managing artist or brand web properties.
• Experience operating within matrixed corporate structures while balancing tight campaign timelines and high-volume product drops.

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

This position requires a minimum of 4 days per week in the office. We value in-office collaboration, which is essential for talent development and strong working relationships.

Salary Range: $90,000 to $120,000 Annually

Salary ranges are included for job postings where required by law. The actual base pay is dependent upon many factors, such as work experience and business needs. The pay range is subject to change at any time dependent on a variety of internal and external factors.

You must be legally authorized to work in the United States as of your first day of employment with WMG. Valid proof of work authorization will be required upon hire in accordance with federal law.

Warner Music Group is an Equal Opportunity Employer.

Links to relevant documents:

2026 Benefits At A Glance final.pdf

EVerify Participation Poster.pdf

Right To Work .pdf

About Us

Warner Music Group is all about our people. We are one global company made up of the most knowledgeable, passionate, and creative people in our business.

It is the mission of every member of the WMG team around the world to create a nurturing environment for artists, songwriters, and fellow employees at every stage of their career. We strive to set WMG apart from the rest of the industry by embracing a philosophy of innovation that is part of our company's DNA.

Consider a career at WMG and be a part of one of the biggest forces in music today.