Director - Engineering

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. As the Director of Engineering at Smartsheet India, you will build capabilities to empower the world's largest companies to transform their approach to work. You will guide teams that own the grid ecosystem - defining how data linking, synchronization, and grid infrastructure evolve as a cohesive platform. You will ensure architectural decisions are coherent and avoid fragmentation. You will be willing to challenge technical choices. Platform Reliability & Operational Excellence: You will be accountable for the availability and performance of foundational services that other teams depend on. Drive a high bar for on-call health, incident response, and SLA/SLO definition across all the services. You will manage cross-pillar/cross-domain dependencies, negotiate API contracts, and prevent the grid ecosystem from becoming a delivery bottleneck. You will balance the needs of user-facing product features with infrastructural stability and operational health. You will ensure career growth paths are clear for engineers across that spectrum, and develop a strong sense of customer centricity and pillar identity for your teams. You will be comfortable accepting responsibility for impact, service availability, and the effectiveness of your teams. You will be comfortable being at the forefront of AI adoption for delivery and operations, leaning in and helping the team leverage AI for optimum delivery in their ways of working. You are passionate about continuous improvement and have built learning organizations that keep up with the state-of-the-art and set an example for your team. You are an expert at agile, continuous delivery, DevOps and will advocate for the culture and processes required to maintain smooth high-quality delivery. You can dive deep into technology and are on the forefront of the latest tools and strategies and help evaluate, prototype, and introduce them to our team. Provide coaching and leadership in software best practices, automated test strategies, and work toward flattening the cost of change curve for our software services. You are articulate both in writing and when speaking to different audiences, including executives, customers and engineers. You are fluent in english and can communicate effectively. You are a talent magnet that builds diverse teams and retains the best by keeping them engaged and motivated. You Have: 4+ years microservice web application development. 10+ years of combined system architecture experience across multiple languages and frameworks. 3+ years experience managing software organizations with >25 people. Experience with tools such as CloudFormation, CloudTrail, CloudWatch, Elastic Load Balancing, API Gateway, AWS Lambda, EC2, Route 53, etc. Experience with NoSQL, Relational Databases, Object Store architectures across globally replicated cloud instances Experience partnering with product management on roadmap prioritization, pricing/packaging, and customer adoption Experience building autoscaling, distributed systems BS in Computer Science or equivalent industry experience Strong Computer Science fundamentals in API design, data structures, and algorithms. Training and experience with Agile and Lean methodologies Legally eligible to work in India on an ongoing basis Fluency in English is required Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote