Director, Enterprise Quality & Assurance

Requisition ID # 175673

Job Category: Compliance / Risk / Quality Assurance

Job Level: Director/Chief

Business Unit: Gen Counsel, Ethics, Risk & Compliance

Work Type: Hybrid

Job Location: Oakland

Position Summary

The Director of Enterprise Quality & Assurance will establish and lead the Enterprise Quality Management function under the Enterprise Risk & Compliance organization, providing an enterprise-wide framework to strengthen quality, promote consistent execution, and drive continuous improvement to PG&E’s Layers of Defense framework. Accountable for applying risk-informed assurance activities to increase confidence that operational processes and controls are effective and deliver intended safety, quality, compliance, and business outcomes. Plans, organizes, and directs assurance and quality management activities, leading staff and partnering with functional area coworkers to support PG&E’s collective success.

Reporting Relationship

This position reports to the Senior Director, Enterprise Assurance and will lead a team of 4 quality assurance professionals, both full-time employees and contractors. The Director will build the team as needed.

Job Responsibilities

• Defines enterprise-wide governance, standards, and performance measures to promote consistent execution, strengthen quality, and drive continuous improvement in partnership with functional leaders.
• Leads risk-informed assurance activities to increase confidence in operational process performance and risk management, with an initial focus on the Power Generation line of business.
• The Director will partner with asset, process, and risk owners to assess mitigation effectiveness and support executive-level communications.
• Applies a standardized, end-to-end work system framework to increase confidence in the performance of operational processes and controls that are designed and operating to manage risk and deliver intended safety, quality, compliance, and business outcomes.
• Serving as a trusted partner, leads assurance activities for PG&E’s operational processes and risks, including risk-related commitments, mitigation plans, and the use of risk models to inform work planning and operational decisions
• Partners with Internal Audit, Compliance, and Functional Area partners to strengthen PG&E’s Layers of Defense activities.
• Leads cross-functional teams to advance quality and process improvements, partnering with operational owners to implement corrective actions and applying follow-up assurance to assess their effectiveness
• Provides expert insight on operational risk, process performance, and quality management, translating assurance results into actionable recommendations for leaders and process owners.
• Produces reports and presentations that effectively communicate assurance findings, operational risk positions, quality trends, and improvement priorities, leveraging appropriate Lean tools and existing governance processes to support enhancing PG&E’s layers of defense framework.

Leadership Qualities

PG&E expects its leaders to conduct themselves with the highest ethics and integrity and to embody specific leadership qualities.

Strategic Mindset

• Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Operating effectively, even when things are not certain or the way forward is not clear.

A Leader in the Community and Industry

• Effectively building formal and informal relationship networks inside and outside the organization.
• Anticipating and balancing the needs of multiple stakeholders.

Demonstrates Safety Leadership

• A safety champion in words and deeds with respect to both employee and public safety.
• Maintaining an environment of open dialog and free of retaliation.

Influences and Inspires

• Using various- communications that convey a clear understanding of the needs of different audiences.
• Maneuvering comfortably through complex policy, process, and people-related dynamics.

Optimizes Team Performance

• Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Creating a climate where people are developed and motivated to do their best to help the organization.

Fiscally Responsible

• Interpreting and applying understanding of key financial indicators to make better business decisions.
• Planning and prioritizing work to meet commitments aligned with organizational goals.

Leads Ethically and in a Compliant Manner

• Sponsoring and sustaining a high integrity speak-up corporate culture which prioritizes ethics, safety and compliance.
• Building on necessary level of industry, company and subject-matter expertise, including laws and regulations.

Provides a High Level of Customer Service

• Building strong customer relationships and delivering customer-centric solutions.

Background Qualifications

Minimum

• Bachelor’s degree in Business, Finance, or job-related discipline or equivalent experience
• 10 years of successful professional experience with utility operations management
• Proven track record of successful leadership experience, leading and developing strong teams

Desired

• Master’s Degree in Business, Finance or job-related discipline or equivalent experience
• Proven experience with Quality Management Systems
• Operational experience with Electric Operations, Gas Operations, Power Generation, Diablo Canyon
• Excellent communication skills and attitude necessary to establish and maintain positive working relationships with all management and personnel.
• Strong analytical and risk assessment skills

Compensation

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.

We estimate the successful candidate hired into this role will be placed within the reasonable compensation range of $193K to $277K. The decision will be made on a case-by-case basis. This leadership role is also eligible for an annual Short Term Incentive Plan (STIP) award, as well as the Long Term Incentive Plan (LTIP) grant.