Director, Enterprise SaaS Delivery

The Director Enterprise SaaS Delivery leads technical delivery and demand-shaping activities for assigned enterprise SaaS applications. The role supervises a Technical Delivery Manager and a Technical Product Owner for SaaS solutions, ensuring vendor releases, integrations, technical dependencies, and operational readiness are managed with discipline. The Director also partners with Product Management, Enterprise Architecture, and Technical Business Management to define and analyze new requests before they enter the delivery pipeline, helping the business confirm the problem, high-level requirements, process impacts, and expected value needed for a sound business case.

Essential Responsibilities

Leadership and Delivery Governance

• Lead, coach, and evaluate the Technical Delivery Manager and Technical Owner; establish clear accountabilities, operating rhythms, priorities, and development plans.
• Set the delivery governance for assigned SaaS applications, including release planning, dependency management, risk escalation, technical readiness, deployment coordination, and post-release review.
• Review vendor roadmaps, release calendars, lifecycle notices, and implementation plans; align timing with product priorities, business operating periods, and change-management needs.
• Provide leadership visibility into delivery performance, key technical risks, vendor commitments, operational trends, and decisions requiring escalation.
• Ensure technical delivery work follows applicable SDLC, change-management, security, architecture, and production-readiness standards.

Business Analysis and Demand Shaping

• Partner with Product Management, Architecture, and Technical Business Management to assess new project and enhancement requests before commitment to a delivery roadmap.
• Lead or direct high-level business analysis, including current and future-state process modeling, stakeholder analysis, problem definition, process impacts, assumptions, constraints, and dependency identification.
• Guide development of epics, use cases, and high-level business requirements that give the business a sufficiently clear basis for scope, estimates, options, and business-case decisions.
• Challenge incomplete requests constructively and help sponsors resolve gaps in objectives, process ownership, value, feasibility, data needs, integration needs, security considerations, and change impacts.
• Coordinate technical discovery across product teams and shared technology functions so estimates and business cases reflect credible technical scope and dependencies.

SaaS Application and Vendor Oversight

• Provide senior oversight for third-party SaaS vendors, including delivery commitments, technical documentation, escalation management, release quality, support responsiveness, and roadmap alignment.
• Ensure the Sales SaaS Technical Owner maintains a reliable technical operating model for the application, including integrations, environments, access, monitoring, release readiness, documentation, and vendor coordination.
• Work with Product Management to ensure technical delivery activities support product roadmaps and business outcomes without duplicating product ownership of prioritization, functional requirements, or value realization.
• Partner with infrastructure, network, security, identity, data and integration, and service desk functions to address cross-functional dependencies and recurring operational issues.

Operational Excellence

• Review release outcomes, incidents, and operational trends; direct corrective actions that improve application reliability, supportability, and user experience.
• Establish practical measures for delivery reliability, release success, dependency readiness, incident escalation, vendor performance, and documentation quality.
• Ensure Tier 2 product teams retain ownership for application support coordination, including vendor support where applicable, while the director provides governance and escalated operational oversight.

Qualifications

Required

• Bachelor's degree in information technology, business, computer science, or related field; equivalent experience may be considered.
• Eight or more years of progressively responsible experience in enterprise application delivery, technical program management, SaaS delivery, systems integration, business analysis, or technology operations, including at least three years leading people or teams.
• Experience working with third-party SaaS vendors and coordinating complex releases, integrations, and cross-functional technical dependencies.
• Demonstrated ability to translate business needs into process models, epics, use cases, and high-level requirements that support decision making and business cases.
• Strong judgment, stakeholder management, written communication, facilitation, and executive-level reporting skills.

Preferred

• Experience supporting sales technology, CRM, revenue operations, advertising, media, or other commercially critical SaaS platforms.
• Experience with ServiceNow, Jira, Azure DevOps, and enterprise architecture or process-modeling methods.
• PMP, ITIL, Scrum, SAFe, CBAP, or comparable certification.

Role Boundaries

The Director is accountable for technical delivery leadership, upstream analysis, vendor and dependency governance, and operational oversight for the assigned SaaS portfolio. Product Management remains accountable for product strategy, prioritization, functional requirements, and value realization. Technical Business Management retains financial and portfolio-management responsibilities, including application budgets. Product teams retain Tier 2 application support responsibilities. Infrastructure, security, service desk, and engineering teams remain accountable for their specialized technical services.

The base salary compensation range for this role is $140,000 to $190,000. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.

EEO AND INCLUSIVITY:
Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.

About Sinclair:
Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 177 television stations in 79 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE, Comet, ROAR and The Nest. Sinclair’s AMP Media produces a growing portfolio of digital content and original podcasts. Additional information about Sinclair can be found at www.sbgi.net.

About the Team:
The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open-door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let’s talk.

Please note that this position is not eligible for visa sponsorship, including employer sponsorship for an H-1B visa, OPT-STEM employment, etc.