Director, ERP and General Business Systems

Baystate Health, a nationally recognized leader in healthcare quality and safety, is seeking an experienced Director of Enterprise Resource Planning (ERP) and General Business Systems to provide strategic leadership for our enterprise platforms, systems, and operating model.

This is an exciting opportunity to shape the future of enterprise technology across Finance, Supply Chain, Procurement, Human Resources, and other critical business functions.

RESPONSIBILITIES: The Director will lead the ERP strategy and roadmap, oversee major implementations and modernization initiatives, and partner with executive and operational leaders to ensure technology investments deliver meaningful business value.

• Lead Enterprise ERP Strategy: Establish and execute a multi-year ERP roadmap aligned with organizational priorities, business transformation, and technology standards.
• Drive Platform Modernization: Oversee implementations, upgrades, integrations, enhancements, and lifecycle decisions across the ERP portfolio.
• Partner Across the Organization: Collaborate with Finance, Supply Chain, Procurement, Human Resources, and operational leaders to translate business needs into scalable technology solutions.
• Strengthen Governance: Promote enterprise standards, delivered functionality, process consistency, and reduced customization to improve long-term platform sustainability.
• Oversee Service Delivery: Establish performance expectations, support models, service standards, escalation pathways, and key performance indicators.
• Manage Resources and Investments: Provide financial stewardship, resource planning, vendor oversight, licensing visibility, and investment recommendations.
• Lead and Develop Talent: Recruit, coach, and develop a high-performing ERP team while fostering accountability, collaboration, and continuous improvement.
• Advance Change and Adoption: Ensure major technology changes include effective communication, training, readiness, and ongoing support.
• Manage Risk and Compliance: Ensure ERP solutions align with enterprise architecture, cybersecurity, data governance, access management, and applicable regulatory requirements.

SCHEDULE:

• Full-time
• Monday through Friday

LOCATION:

• 1 Monarch Place
• Springfield, MA
• Hybrid work opportunity – 1-2 times a month on-site required depending on priorities
• Candidate must live in approved remote state – AZ, CT, FL, GA, KS ,MD, MA, MI, MS, NH, NC, OH, PA, RI, SC, TN, TX, VT

QUALIFICATIONS:

• Bachelor's degree
• 10+ years of progressive experience in enterprise applications, ERP systems, information technology, finance or supply chain technology, or related functions.
• At least 5 years of leadership experience with responsibility for complex enterprise platforms, teams, or transformation initiatives.

• Master's degree in information technology, business administration, finance, healthcare administration, or a related field, preferred
• Experience leading Workday, Lawson, or comparable ERP platforms within a complex health system or large multi-entity organization.
• Demonstrated experience with ERP strategy, finance, procurement, supply chain, integrations, major implementations or upgrades, vendor management, and enterprise business-process transformation.

Education:

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

Equal Employment Opportunity Employer

About Us

About Baystate Health

Baystate Health is a not-for-profit, integrated healthcare system with hospitals, physician practices, a health plan and more serving over 800,000 people throughout western New England. Baystate Health is the safety net provider in Western Massachusetts. With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high-quality, compassionate and accessible care in the Pioneer Valley for more than 140 years and continues to be a pillar of its community - rooted here, serving here, and helping generations thrive here. With a focus on advancing health for all, Baystate is not only a keystone of the region, it is a national leader in health care. Learn more at BaystateHealth.Org

The ever-growing health system includes six Massachusetts hospitals:

• Baystate Medical Center in Springfield
• Baystate Children’s Hospital (located at Baystate Medical Center)
• Baystate Franklin Medical Center in Greenfield
• Baystate Wing Hospital in Palmer
• Baystate Noble Hospital in Westfield
• Baystate Mercy Hospital in Springfield