Director for Membership

Job Description

For over 160 years, the University of Washington has been a hub for learning, innovation, problem solving and community building. Supporting this legacy and important public mission—with the goal of making the UW the world’s greatest public university, as measured by positive impact—guides everything we do in University Advancement. Bringing together development; alumni and stakeholder engagement; marketing and communications; and advancement operations, we advance the UW’s impact by developing meaningful connections that foster pride, advocacy and philanthropic support.   

Alumni and Stakeholder Engagement (ASE), working in collaborative partnerships with the UW Alumni Association, UW Retirement Association and the University Book Store, fulfills its mission to advance higher education in the state of Washington and to support the UW through impactful, broad-based engagement with alumni, students, retirees and friends of the University. This starts with creating a culture of belonging within our organization that values the diverse experiences and expertise of our team members, allowing everyone to thrive and to contribute their unique talents as we strive to achieve our shared goals.  

Alumni & Stakeholder Engagement has an exciting opening for a Director for Membership. This is a full-time permanent position.

The Director for Membership leads the strategy, growth, engagement and revenue of the University of Washington Alumni Association (UWAA) membership program, serving more than 600,000 alumni and approximately 60,000 dues-paying members. This role is responsible for driving member acquisition and retention, overseeing a program that generates more than $1 million in annual revenue and using data and insights to inform strategy and measure results.

The Director leads a team, manages program operations and budget and partners across University Advancement and the University of Washington to strengthen alumni engagement and advance organizational goals. The role also serves as a visible representative of UWAA, building relationships with alumni, volunteers, campus partners and other stakeholders through regular participation in events and programs.

What You Will Do

Membership Strategy, Growth, Revenue & Stewardship (30%)

• Lead the strategy and long-term growth of the UWAA membership program.

• Develop initiatives that attract, retain and engage members while increasing membership revenue.

• Enhance the membership experience through benefits, programs, services and engagement opportunities.

• Use data, constituent feedback and industry trends to identify opportunities for growth and innovation.

• Help shape membership experiences and programming within the Ana Mari Cauce Welcome Center as a hub for alumni connection and engagement.

Program Administration and Team Management (30%)   

• Lead, develop and support a team responsible for delivering membership programs and services.

• Oversee membership operations, including budgeting, financial management, member administration and program performance.

• Identify and implement improvements to processes, systems and technology that enhance efficiency and member service.

• Manage programs and experiences that promote learning, networking, volunteerism and community engagement.

Marketing, Communications & Member Experience (30%) 

• Partner with marketing and communications teams to develop strategies that support member acquisition, engagement, retention and revenue growth.

• Use data, member insights and audience segmentation to inform outreach and engagement efforts.

• Monitor program and campaign performance, gather member feedback and use insights to continuously improve results.

• Oversee membership marketing campaigns, vendor partnerships and member communications.

Partnerships & Other Duties (10%) 

• Build and maintain strong relationships with alumni, volunteers, campus partners, University leaders, board members and external organizations to advance membership and engagement goals.

• Represent UWAA in collaborative initiatives and serve as a resource on membership strategy, trends and best practices.

• Provide recommendations and updates on membership performance and support additional organizational priorities as needed.

Required Qualifications 

To be considered for this opportunity, your application must demonstrate that you meet the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification and/or registration.

Minimum Qualifications

Applicants who do not meet these qualifications will not be forwarded to the Hiring Department.

Bachelor's degree AND five or more years of experience in advancement (alumni relations, marketing/communications or philanthropy).

Preferred Qualifications

• Experience leading membership, alumni relations, advancement, constituent engagement, fundraising, marketing, communications, or similar program.

• Demonstrated success driving philanthropic support, engagement, retention and revenue.

• Experience leading teams, managing budgets and overseeing complex programs or operations.

• Ability to use data and insights to inform strategy, evaluate performance and identify opportunities for growth.

• Experience building relationships and collaborating with diverse stakeholders.

• Experience navigating change, ambiguity and evolving priorities.

• Familiarity with CRM platforms and other tools used to support engagement and program management.

• Familiarity with membership-based organizations, alumni relations, advancement, philanthropy, or higher education environments.

• Ability to lift 20 pounds regularly and up to 40 pounds occasionally for event setup and tear down.

Additional Application Requirement

This recruitment requires a cover letter. Applications that do not include a cover letter will not be forwarded to the hiring department. 

Please address the following in your cover letter: 

• Describe your interest in this opportunity and the Alumni and Stakeholder Engagement (ASE) team.

• Describe how your experience has prepared you to lead a membership, alumni relations, advancement, or constituent engagement program.

What You Can Expect

• Hybrid-work schedule with four days in the office and one day eligible for telework.

• Workload and times may vary, including evening and weekend hours, as necessary, on short or limited notice.

• Expected to travel out-of-state up to 10 times per year for events scheduled in the evenings and weekends. 

• Ability to travel and attend events, meetings and programs scheduled on evenings and weekends or off-campus.

• Access to reliable transportation for frequent local travel and willingness to travel when necessary.

• Cubicle/open workspace environment that may result in higher noise levels and visual distractions.

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Compensation, Benefits and Position Details

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About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

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