Director - IT Infrastructure

About Us Volante Technologies is the leading global provider of low-code cloud Payments as a Service solution for financial businesses. We are disruptors and innovators and we are growing fast. For the last three years, we have been the #1 seller of wholesale payment systems worldwide. At Volante, we are all about revolutionizing the world of Payments. Role Overview: We are seeking an experienced Director – IT Infrastructure to lead and manage the organization's internal IT infrastructure and services across multiple global locations. The role will be responsible for ensuring employees have secure, reliable, and efficient access to the technology, infrastructure, and IT services required to perform their roles effectively. The Director will lead the Internal IT organization responsible for end-user computing, workplace technology, IT service delivery, corporate infrastructure, office networking, and related IT operations. This role will drive standardization, modernization, security, operational excellence, and a high-quality employee technology experience. Key Responsibilities : Lead and manage the Internal IT organization supporting employees acrossmultiple office locations and geographies. Ensure timely provisioning, deployment, lifecycle management, and support foremployee laptops, desktops, mobile devices, peripherals, and other workplacetechnology. Own and manage corporate IT infrastructure, including servers, storage, identity and access services, office networks, Wi-Fi, VPN, collaboration platforms, and related technologies. Establish and maintain IT service management processes for incident, request,problem, change, asset, and vendor management. Ensure consistent IT service delivery and defined SLAs for employee support across all locations. Lead office IT infrastructure planning for new offices, expansions, relocations, and technology refresh initiatives. Develop and maintain standards for end-user computing, hardware, software, asset lifecycle management, and IT infrastructure. Partner with Information Security to ensure secure endpoint management, identity and access controls, patching, vulnerability remediation, and compliance with corporate security policies. Drive automation, self-service capabilities, and continuous improvements to enhance employee experience and operational efficiency. Manage IT budgets, procurement, hardware and software vendors, contracts, and technology lifecycle planning. Develop and lead a high-performing IT team, including geographically distributed resources and third-party service providers. Required Qualifications & Experience : Bachelor’s degree in information technology, Computer Science, Engineering, or a related field. 12+ years of experience in IT Infrastructure, Corporate IT, or IT Service Delivery, including significant experience leading IT teams. Proven experience managing Internal IT operations across multiple locations and geographies. Strong experience in End-User Computing (EUC), IT asset management, workplace technology, networking, servers, identity and access management, and collaboration platforms. Experience with enterprise environments using technologies such as Microsoft 365, Active Directory/Azure AD or Entra ID, Intune or endpoint management platforms, Windows, networking, and cloud services. Demonstrated experience managing IT vendors, budgets, procurement, and technology lifecycle programs Leadership Competencies : The successful candidate should demonstrate strong people leadership, customer and employee focus, operational excellence, strategic thinking, stakeholder management, vendor management, financial accountability, problem-solving, and executive communication skills. Work Environment : This role supports a geographically distributed organization and requires the ability to manage IT teams and service providers across multiple locations and time zones. The successful candidate should be comfortable supporting critical IT initiatives, major incidents, office infrastructure changes, and business priorities outside standard working hours when required. Equal Opportunity Statement: At Volante Technologies, we believe diversity drives innovation and inclusion fuels success. We are committed to creating a performance driven workplace where everyone feels valued, respected, and empowered to bring their authentic self to work. We welcome candidates from all backgrounds and ensure equitable opportunities for growth. All qualified applicants will receive consideration without regard to race, color, religion, age, gender, national origin, disability, sexual orientation, veteran status, or any other factor protected by law. Together as ONE TEAM, we celebrate differences and foster collaboration, creativity, and belonging.