Director Major Accounts

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You'll Have

This position has accountability for client retention and growth, margin contribution and overall business performance of the National Accounts segments. Develops the segment business plans and oversees reporting of key indicators to ensure business plan objectives are met and we are able to forecast and adjust actions as needed to meet corporate market segment goals. Accountabilities include client and fund business planning and strategy development, and cross-functional execution of the client and/or fund business plan.

This position also leads organizational development of the account management practice along with deployment of industry best practices for technology, process and human resource strategies. This position represents programs and services within the Blue Cross and Affiliates product/service portfolio. Also responsible for working directly with Marketing, Underwriting and Operations to ensure product, pricing and services meet the needs of the National Accounts segments

What You'll Do

• Selects, manages, coaches and motivates sales and account management team members.
• Active performance management of staff to maintain a high-performing team.
• Develop and enhance corporate level relationships with clients and industry leaders through regular direct interaction
• Create, deploy and run an effective organizational structure and processes within account management and across Blue Cross functional organizations to deliver a model for account management that becomes known for creating customer loyalty.

How You'll Do It

• Participate in the development of new products and assist in refining current products and pricing offerings.
• Direct staff development and lead change management initiatives to align staff competencies and performance with industry best practice.
• Drive processes that will ensure staff are up to date on emerging industry trends and skills in account management practices and can perform proactively.
• Direct the development and execution of account business plans that identify an annual strategy to achieve retention, ancillary corporate growth, margin and budget objectives.
• Serve as a driver and advocate with Underwriting, Product Management, and Operations to communicate market needs and issues to ensure that Blue Cross maintains its market leader position.
• Actively assess both internal and external stakeholders to partner with, which includes strategic development efforts around defining market requirements, pricing expectations, competitive
• Manages the department including interviewing and hiring employees
• Performs additional responsibilities consistent with the scope and level of the role, as assigned

Required Skills & Experience

• 7+ years of progressive Sales experience with 3+ years of management experience.
• Bachelor’s degree; in lieu of a degree, an additional two years of relevant experience beyond the qualifications listed above may be accepted.
• Possess and maintain a valid MN Resident Producer License in the lines of Life & Health/ Accident in good standing within 60 days of employment.

Preferred Skills & Experience

• Masters degree in related field.
• Ability to communicate strategic direction across departments, actively listen to address organizational challenges, and align leaders and stakeholders through clear and actionable guidance.
• Ability to analyze cross-functional impacts, set clear priorities, and guide leaders to resolve high-impact challenges and improve outcomes.
• Ability to effectively organize work, balance cross-functional priorities, and manage team capacity across initiatives to support business objectives.
• Ability to manage client expectations, oversee renewals, and support escalations.
• Experience with large group accounts, self‑insured clients, or ASO products.
• Knowledge of claims, enrollment, benefits, and provider networks.
• Proficiency with CRM tools and Microsoft 365.

Licensure/Certifications

Required: Producer License in the lines of Health/Accident - State Insurance Licensing Board

Role Designation

Hybrid

Role designation definition:

• Teleworking is working full time remote.
• Hybrid is a minimum of 2 days onsite.
• Onsite is full-time onsite.

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Compensation and Benefits

$180,000.00 - $190,000.00 - $200,000.00 Annual + Commission

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

To discover more about what we have to offer, please review our benefits page.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Physical requirements.

About Us

Chartered in 1933 as Minnesota’s first health plan, this company is one of the most recognized and trusted healthcare brands in the world. It has more members, the largest network of doctors, and more products and services than any other health plan in Minnesota.

Headquartered in Eagan, Minnesota.