Director, Medical Information

The Director, Medical Information will lead the medical information strategy and operations, including oversight of external contact center partners. This role ensures accurate, balanced, and timely scientific responses to healthcare professionals, patients, and caregivers. The ideal candidate combines scientific expertise with operational leadership and a collaborative approach to managing vendors, content, and service quality.

Responsibilities

• Lead Medical Information activities aligned with Medical Affairs priorities, including departmental planning, budgets, and oversight of internal and external resources
• Manage medical information contact center vendors, including selection, contracts, service standards, training, quality reviews, and performance
• Oversee standard response letters, FAQs, and customized responses to unsolicited inquiries, ensuring scientific accuracy, appropriate balance, and nonpromotional content
• Manage inquiry workflows, content and inquiry systems, operating procedures, and quality metrics; drive continuous improvement
• Serve as the escalation point for complex requests and provide scientific guidance to vendors and internal colleagues
• Partner with Pharmacovigilance and Quality on documentation, escalation, and reconciliation of safety reports and product quality complaints; support audit readiness
• Collaborate with Clinical Development, Medical Affairs, Regulatory, Legal, and Compliance on content review, scientific training, and appropriate information exchange
• Analyze inquiry trends to identify unmet information needs and share insights that inform medical strategy and educational resources

Qualifications:

• PharmD, PhD, MD, or another relevant advanced clinical or scientific degree
• At least 7 years of pharmaceutical or biotechnology experience, including at least 5 years in Medical Information
• Experience leading medical information operations and managing outsourced contact centers, vendors, budgets, and service agreements
• Strong scientific writing, critical literature evaluation, and clinical data interpretation skills
• Knowledge of requirements for scientific exchange, unsolicited off-label inquiries, safety reporting, and privacy; experience with medical information systems
• Ability to lead across functions, manage competing priorities, and contribute directly to scientific and operational work
• Psychiatry or neuroscience experience preferred