Job Description

We're hiring a Director of Business Operations to lead business operations for our product engineering organization. You'll be a strategic partner to product engineering leadership and help the organization hit its key financial and operational KPIs. You'll own financial and resource planning, lead and grow a team of business operations professionals, and act as the main link between business and technical teams.

This role is for someone who uses AI and automation in their own daily work, not just someone who supports the idea. You'll find manual and repetitive processes and turn them into clear requirements for platform and engineering teams. You'll also help design how work should flow across the organization. This is a high-impact role in an environment where the tools are still changing and the playbook is still being written.

Key Responsibilities

Strategic Leadership and Management

Lead business operations initiatives within product engineering to meet key financial and operational KPIs.
Support the product engineering leadership team by improving their processes, resource plans, and reporting.
Lead financial and resource planning so it lines up with departmental and company goals.
Lead, mentor, and develop a team of embedded business operations professionals, setting clear expectations and building a high-performing, AI-native ops function.
Act as the main link between business and technical teams, turning operational needs and data into strategy, clear requirements, and well-informed decisions.
Advise senior management on product engineering operations and strategy.

Operational Excellence and AI-Native Workflow Design

Keep track of where operational work is manual, slow, repetitive, or duplicated, and bring specific proposals to automate or simplify it rather than adding headcount.
Work with the Ops Platform and engineering teams to turn operational pain points into workflow requirements, supplying the business context, business logic, and use cases.
Help shape shared ops infrastructure by advising on how work should flow, where handoffs break down, and what a better system would look like.
Use AI tools and an automation-first approach in daily ops work, including reporting, tracking, coordination, and planning.
Judge what AI-assisted work can realistically do, explain what's needed, and work credibly alongside the engineers building it.
Champion AI-native ways of working within the pillar by doing it yourself, not just endorsing it.

Strategic Planning and Decision Making

Help develop functional strategies within product engineering, drawing on deep product engineering expertise to shape new principles and concepts.
Anticipate internal and external business challenges, using knowledge of outside trends and internal processes to drive innovation.
Develop new concepts, services, technologies, or products that meet current and future customer needs.
Recommend process or service improvements by finding synergies across the Business Unit.
Guide decisions using functional, Business Unit, company, and industry guidelines.
Bring ingenuity, creativity, and resourcefulness to complex and unusual problems.

Scope of Impact

Manage high-risk, complex projects and initiatives that may affect the whole sub-Business Unit or function.
Influence strategic direction for major product areas or the whole sub-Business Unit.
Manage large budgets for major projects or programs on a regional basis.

Required Qualifications

Bachelor's degree in Business Administration, Engineering, or a related field.
Proven ability to lead, mentor, and develop a high-performing team.
Experience in strategic planning and execution, with a track record of driving business growth and efficiency.
Experience in budgeting, financial analysis, resource allocation, and managing operational forecasts.
Proven success improving operational efficiency through process improvement, workflow redesign, or automation, working with technical teams.
Ability to describe operational problems in terms that translate into system requirements.
Comfort joining workflow and automation design discussions with engineers and platform teams as a knowledgeable business partner, not as a builder.
Practical, hands-on experience with AI tools used in daily ops work.
Data fluency: able to interpret data and turn findings into decisions without a dedicated analyst.
Strong analytical skills and the ability to make data-driven decisions when things are unclear.
Excellent written and verbal communication skills, including presenting complex information clearly and concisely.
Strong interpersonal skills and the ability to work well across engineering, product management, and senior leadership.
Strong problem-solving skills, with the ability to think critically and make sound decisions in a fast-paced environment.
Ability to quickly learn the organization, its products, and its product engineering processes.

Preferred Qualifications

Track record of designing workflows from scratch, not just improving existing ones.
A good instinct for telling which problems need a process fix and which need a system fix.
Habit of asking "should this still be done manually?" before adding effort or headcount.
Experience in risk management and handling complex business challenges.
Comfort working where tools are still changing and the playbook is still being written.
Experience in or supporting a product engineering organization.

New Position: This position is open due to an existing vacancy to support our evolving business needs.

What’s in it For You?

Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

For any eligible US locations, unless otherwise noted, the base compensation range for this role is $137,200 USD - $254,800 USD.
For Ontario, Canada, the base compensation range for this role is $155,000 CAD - $205,000 CAD.

Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com

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