Director of Client Services (Remote)

About Jumpfactor We're a globally recognized B2B growth agency engineering scalable revenue systems for MSPs and B2B tech companies. We don't just retain clients we turn them into long-term growth partners. Built on accountability, systems thinking, and a relentless drive to improve. The role You'll lead a department of Senior Account Managers, owning client satisfaction, retention, and revenue growth across the portfolio. Final escalation point. Performance coach. Culture driver. High-ownership, high-impact, with real growth potential. What you'll own Client retention, churn strategy, and NPS MRR growth, upsell and cross-sell targets per AM Campaign ROI — CPL and MCAC within target Daily coaching and development of Account Managers SOPs, KPIs, and department-wide cadences Client escalations and root-cause resolution What you bring 6+ years in digital marketing; 3+ years in account management 2+ years managing teams of 5+ direct reports 4+ years hitting retention, upsell, and churn KPIs Deep knowledge of SEO, paid media, inbound, and web Systems-first mindset with SOP and KPI development experience Traction EOS or Rockefeller Habits familiarity is a strong plus This role isn't for you if… You develop up, not down Process and cadence feel optional to you You need a playbook handed to you Why Jumpfactor Competitive comp with performance-based bonuses 100% remote, skilled international team Paid training, events, and weekly learning programs Real career advancement in a fast-growing agency Eight Growth500 awards. $1.9B in client revenue. This seat belongs to someone who builds high-performance teams!