Director of Clinical Informatics – Enterprise EHR/CIS Implementation

• Work with the CCIO and CNIO to establish and maintain a sustainable clinical informatics operating model, methodology, and integrated workplan aligned with the Symbio Prepare, Adopt, and Improve journey.
  
• Lead the day-to-day execution of clinical informatics activities across steady-state operations and project-based initiatives.
  
• Establish transparent oversight of milestones, deliverables, progress, risks, dependencies, priorities, and escalations.
  
• Provide regular status and risk reporting to the Department of Health.
  
• Coordinate clinical informatics resources, activities, and priorities to support the program's overall objectives.
  

• Develop and lead a methodology for standardizing clinical workflows across a large regional or provincial health system.
  
• Establish consistent clinical workflow standards applicable to large, medium, and small hospital facilities.
  
• Lead the implementation and localization of standardized workflows to accommodate facility-specific operational needs while preserving provincial standards.
  
• Assess proposed local variations, document their rationale, evaluate their impact, and support formal review and approval through established governance processes.
  
• Ensure workflow design promotes consistency, efficiency, patient safety, and effective care delivery across participating facilities.
  

• Develop and execute engagement and advocacy approaches for physician groups, nursing professionals, and other clinical stakeholders.
  
• Engage physician leads and frontline clinicians in clinical workflow design, EHR/CIS configuration decisions, validation, and implementation planning.
  
• Represent physician and clinician needs in clinical governance forums, design discussions, prioritization decisions, and issue resolution.
  
• Facilitate collaboration between clinical stakeholders, program leadership, clinical operations, and technical delivery teams.
  
• Ensure frontline clinical requirements are accurately reflected in approved workflows, system design, and implementation decisions.
  

• Establish, lead, or support clinical working groups, committees, and governance forums responsible for clinical workflows, EHR/CIS design, prioritization, and cross-site decisions.
  
• Define decision-making processes, governance structures, escalation pathways, and accountability mechanisms.
  
• Facilitate timely and transparent resolution of clinical design issues, competing priorities, and workflow conflicts.
  
• Maintain documented decisions, approved requirements, priorities, risks, actions, and escalations.
  
• Ensure governance decisions are communicated to relevant clinical, operational, informatics, and technical stakeholders.
  

• Manage the day-to-day relationship between clinical informatics and technical EHR/CIS build teams.
  
• Translate clinical requirements, approved workflows, and clinical design decisions into clear functional requirements and build specifications.
  
• Prioritize build requests and coordinate capacity, dependencies, competing requirements, and delivery timelines.
  
• Resolve conflicts between clinical needs, technical constraints, and approved design standards.
  
• Oversee delivery against approved requirements and ensure that system configuration reflects intended clinical workflows.
  
• Establish effective processes for requirement traceability, design review, build validation, and issue resolution.
  

• Provide leadership and oversight to technical EHR/CIS build teams.
  
• Establish build governance, standardized build methodologies, configuration standards, and delivery processes.
  
• Manage build priorities, resource capacity, work allocation, and competing demands.
  
• Oversee system build, configuration, testing, release management, and deployment readiness.
  
• Coordinate planning and impact assessments for major system changes, including code upgrades and other significant platform changes.
  
• Ensure appropriate alignment between technical delivery, clinical requirements, system quality, and operational needs.
  

• Define and lead clinical workflow validation, testing, release-readiness, and cutover approaches.
  
• Coordinate clinical and technical testing cycles to verify that configured workflows meet approved requirements.
  
• Assess system quality, clinical safety, operational readiness, and unresolved risks before deployment.
  
• Establish and apply clear go/no-go criteria and provide release-readiness recommendations.
  
• Develop and oversee clinical and technical cutover plans, including stakeholder coordination, issue escalation, and contingency considerations.
  
• Ensure readiness decisions are supported by documented validation results, identified risks, and appropriate stakeholder approvals.
  

• Embed patient safety and clinical quality considerations into EHR/CIS design, configuration, validation, and implementation.
  
• Apply comprehensive clinical informatics knowledge across clinical documentation, order management, order sets, clinical decision support, medication management, and workflow analysis.
  
• Focus on medication systems and orders management to ensure the solution supports safe and reliable clinical practices.
  
• Partner with Clinical Operations to translate intended safety and quality outcomes into practical operational improvements.
  
• Identify clinical workflow risks, system-related safety concerns, and improvement opportunities and coordinate appropriate mitigation activities.
  

• Lead or support planning and execution for large-scale EHR/CIS activations from a clinical informatics perspective.
  
• Coordinate clinical readiness activities, activation planning, command-centre operations, and incident-management processes.
  
• Support clinical incident triage, prioritization, escalation, and resolution during implementation and stabilization.
  
• Monitor clinical workflow performance and system issues following deployment.
  
• Coordinate stabilization activities and transition the program toward sustained operations and continuous optimization.
  
• Ensure clinical stakeholders receive the support required to maintain safe and effective care delivery during system transitions.
  

• Develop and support clinician education strategies and learning materials for new and revised clinical workflows.
  
• Apply adult learning principles to training design, delivery, and evaluation.
  
• Coordinate clinician readiness, adoption support, and communication activities.
  
• Evaluate education effectiveness and identify opportunities to strengthen user confidence and system utilization.
  
• Lead post-go-live optimization activities based on clinician feedback, operational performance, workflow issues, and lessons learned.
  
• Support continuous improvement of clinical workflows and system usability.
  

• Build, lead, mentor, and develop clinical informatics teams supporting enterprise-scale EHR/CIS implementation and optimization.
  
• Provide direction, coaching, and oversight to clinical informatics personnel and multidisciplinary delivery teams.
  
• Apply experience with a major enterprise EHR/CIS platform to the platform selected for the Symbio Program.
  
• Establish sustainable team practices, operating procedures, and knowledge-sharing mechanisms.
  
• Promote collaboration across clinical, operational, informatics, and technical teams.
  

• Mentor and develop New Brunswick program personnel throughout the engagement.
  
• Transfer practical knowledge, skills, methodologies, and expertise in clinical workflow standardization, facilitation, governance, validation, and documentation.
  
• Develop and maintain reusable processes, guidance, and documentation that support continuity of clinical informatics operations.
  
• Enable internal program personnel to independently apply established practices and sustain the program beyond the engagement.
  
• Support the long-term maturity and self-sufficiency of the province's clinical informatics capabilities.
  

Requirements

• A bachelor's degree from a recognized institution in Nursing, Health Informatics, Health Sciences, or a related field; OR
  
• An equivalent combination of education and demonstrated senior clinical informatics experience with CIS implementations.
  

• Minimum 10 years of experience in clinical informatics, large-scale EHR/CIS implementation or optimization, and clinical workflow design within a health system.
  
• Demonstrated progressive leadership responsibility throughout the relevant experience.
  

• Minimum 5 years of experience in a leadership or high-level advisory role.
  
• Experience leading clinical informatics teams, EHR/CIS build teams, or clinical workflow teams within a multi-site acute care health system.
  

• The proponent must not have been a prime respondent or a named subcontractor/partner to a prime respondent on RFP #8025087-25.
  
• Participation in that RFP constitutes an actual or perceived conflict of interest and renders the proponent ineligible for this opportunity.
  

• A maximum of one submission per vendor is permitted.
  

• Demonstrated experience developing and leading a methodology for standardizing clinical workflows across a large regional or provincial health system encompassing large, medium, and small hospitals.
  
• Provide at least 2 project references demonstrating the methodology, individual role, and results achieved.
  

• Demonstrated experience localizing regional or provincial standard workflows for small, medium, and large facilities while preserving standards and managing approved variations.
  
• Provide at least 2 project references explaining the role, variation-assessment approach, and approval process.
  

• Minimum 5 years of experience working with and advocating for physician groups and physician workflows.
  
• Experience engaging physician leads in design decisions and representing physician needs in governance and build prioritization.
  

• Minimum 5 years of relevant experience applying comprehensive clinical informatics knowledge, including:
  
• Clinical documentation.
  
• Order management and order sets.
  
• Clinical decision support.
  
• Medication management.
  
• Patient safety.
  
• Clinical workflow analysis.
  

• Minimum 5 years of relevant experience managing collaboration between clinical informatics and technical build teams.
  
• Ability to translate clinical requirements into build specifications, prioritize work, resolve conflicts, and ensure the delivered system aligns with approved workflows.
  

• Minimum 3 years of relevant experience overseeing technical EHR/CIS build teams.
  
• Experience establishing build governance, standardizing processes, managing priorities and capacity, overseeing system build, testing and releases, and planning major system changes such as code upgrades.
  
• Candidates should identify the team sizes and systems involved.
  

• Minimum 3 years of relevant experience chairing or leading clinical working groups, committees, or governance forums.
  
• Experience making or facilitating decisions regarding clinical workflows, EHR design, and prioritization across multiple sites.
  

• Minimum 3 years of relevant experience leading or participating in clinical workflow validation, testing cycles, release readiness, and clinical and technical cutover.
  
• Demonstrated ability to define validation approaches, apply go/no-go criteria, assess patient safety and operational readiness, and document results.
  

• Demonstrated experience supporting large-scale EHR/CIS activations from a clinical informatics perspective.
  
• Experience with activation planning, command-centre or incident-management activities, and post-deployment stabilization.
  
• Provide 2 project references.
  

• Minimum 3 years of relevant experience developing and evaluating clinician education, supporting adoption, and leading post-go-live optimization.
  
• Demonstrated application of adult learning principles.
  

• Minimum 3 years of relevant experience linking EHR design to patient safety and clinical quality outcomes.
  
• Experience involving medication systems, orders management, and partnership with Clinical Operations to achieve intended outcomes in practice.
  

• Minimum 5 years of relevant experience building, leading, and mentoring clinical informatics teams.
  
• Experience with a major enterprise EHR/CIS platform and the ability to apply that experience to the platform selected for the program.
  

• Written and verbal communication skills in both English and French.
  
• A current resume must be attached to the submission.
  

• Start date: November 2, 2026, or earlier if possible.
  
• Initial term: Two years, ending November 1, 2028.
  
• Extension: One optional one-year renewal period.