DIRECTOR OF CLOUD & INFRASTRUCTURE SERVICES

ABOUT BUSINESS INFORMATION GROUP, INC (“big”)

Technology in construction is evolving faster than ever and managing it has become increasingly complex. From ERP systems and cybersecurity to infrastructure, analytics, cloud platforms, and operational workflows, the construction industry needs more than just a point solution. They need a partner that understands how the ecosystem works.

Since 1992, Business Information Group has helped organizations modernize technology, improve operational visibility, reduce risk, and create scalable foundations for growth. We work alongside our clients as an extension of their business, helping teams make smarter decisions, streamline operations, and find value from the systems they rely on every day.

Our mission? To serve as an extension of our clients’ business by delivering practical technology solutions that drive clarity, efficiency, and long-term business transformation. We believe technology should simplify operations, not complicate them. Our goal is to help clients connect systems, teams, and data in a way that supports confident growth and better business outcomes.

JOB SUMMARY

The Director of Cloud & Infrastructure Services provides strategic and operational leadership for BIG’s cloud and infrastructure services department, including Solutions Architecture, Engineering Quality Assurance, Network Solutions, and IT Systems Solutions. This role defines and advances BIG’s cloud and infrastructure services vision in alignment with company leadership, client needs, and the evolving construction technology landscape. This role is responsible for creating a cohesive cloud and infrastructure services strategy across teams, strengthening technical standards and quality, developing scalable service capabilities, and ensuring BIG delivers practical, secure, and high-value solutions to construction-industry clients. This leader serves as a trusted advisor to executive leadership, clients, and internal teams; brings forward informed recommendations on emerging technologies and market opportunities; and represents BIG as a thought leader in construction technology.

POSITION DETAILS

Department: Engineering

Reports To: Vice President, Operations

Exemption Status: Salaried Exempt

Location: Remote

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish and communicate a forward-looking technology vision for BIG’s client infrastructure, cloud services, and technical solution capabilities, aligned with company strategy, growth objectives, and leadership priorities.
• Direct the design and delivery of network infrastructure solutions, including firewalls, switching, wireless networks/access points, remote access, network refreshes, and new office and building deployments.
• Direct the design and delivery of server, virtualization, storage, and cloud infrastructure solutions, including physical and virtual server environments, Hyper-V, Scale Computing, Azure infrastructure, migrations, upgrades, backups, and disaster recovery.
• Oversee Microsoft 365, identity, and endpoint modernization projects including tenant migrations, Active Directory and Entra ID integrations, multifactor authentication, conditional access, Intune, Autopilot, and workstation, and mobile device deployments
• Demonstrate urgency and responsiveness in addressing client and business needs, take ownership of challenges, and drive timely resolution through clear communication, sound judgment, and appropriate follow-through.
• Maintain a strong understanding of construction operations, construction technology platforms, ERP environments, field technologies, infrastructure, cloud solutions, cybersecurity considerations, data requirements, and system integrations, and partner with executive leadership and other teams to evaluate emerging technologies, investment priorities, organizational capabilities, and opportunities for growth.
• Serve as a senior technical advisor for complex client engagements, architecture decisions, solution strategies, project risks, escalations, and executive-level client discussions, providing practical direction and timely resolution
• Establish and maintain engineering governance, architecture standards, technical documentation requirements, quality assurance practices, and technical review processes. Ensure appropriate testing, migration planning, rollback procedures, and client acceptance criteria.
• Partner with Project Management to align technical resources, schedules, and delivery commitments; address scope changes and technical dependencies; and improve project quality, efficiency, and profitability.
• Maintain and strengthen collaboration among Technical Operations, Sales, Client Success, Project Management, Information Security, Consulting, Software/Database Development, and other internal teams throughout the solution lifecycle, including infrastructure requirements supporting software implementations, data hosting, and system integrations.
• Partner with Sales and client-facing leaders during discovery, solution development, proposal review, executive presentations, and strategic account planning.
• Manage departmental resource needs, capacity, tools, and investment priorities. Use meaningful measures of delivery quality, resource utilization, client outcomes, and team performance to guide accountability and continuous improvement
• Build relationships with technology partners, vendors, construction-industry organizations, and other external resources, and represent BIG through client education, industry events, professional forums, presentations, and thought-leadership opportunities.

MANAGEMENT DUTIES AND LEADERSHIP RESPONSIBILITIES

• Set clear goals, provide regular feedback, and conduct performance evaluations for direct reports.
• Support employee development through coaching, mentoring, and growth opportunities.
• Foster an inclusive, high-performing team culture aligned with company values.
• Address performance and conduct issues promptly and professionally.
• Ensure compliance with company policies in partnership with HR and support cross-functional collaboration.
• Assist with interviewing and selection and workforce planning, and onboard and train new team members.

POSITION DETAILS, WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Regular working hours are Monday through Friday, generally during normal business hours, with schedules coordinated to support teams and clients across all US time zones.
• This is a full-time, salaried exempt role.
• This is a remote role with eligibility to work from approved states within the United States.
• Moderate travel is required for client meetings, company meetings, industry events, partner engagements, and other business needs.
• The role may occasionally require availability outside standard business hours to support critical client matters, technical escalations, or business priorities.
• Ability to sit for extended periods and use a computer and keyboard for long durations.
• Frequent typing and use of a mouse, with fine motor skills required for accurate data entry and navigation.
• Must be able to maintain appropriate posture and adjust seating and workstation arrangements to minimize physical strain.

EDUCATION, QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in information technology, network engineering, information systems, or a related field preferred; equivalent relevant experience may be considered.
• Ten or more years of progressive experience in technology consulting, engineering, solutions architecture, infrastructure, IT systems, managed services, or a related technical field.
• Five or more years of experience leading multi-disciplinary technical teams
• Required experience supporting large-scale enterprise construction companies or delivering technology solutions within the construction industry.
• Demonstrated understanding of construction business operations, project delivery environments, field and office technology needs, and the ways technology supports financial and operational outcomes.
• Experience with construction technology platforms and ERP ecosystems such as Trimble/Viewpoint Vista, Trimble/Viewpoint Spectrum, Deltek ComputerEase, Procore, Timberline/Sage 300, CMIC, JD Edwards or comparable industry solutions is strongly preferred.
• Broad technical knowledge across enterprise infrastructure, networking, cloud platforms, virtualization, Microsoft technologies, cybersecurity, data, integrations, ERP systems, and managed technology services.
• Demonstrated ability to establish a technology vision and convert that vision into practical priorities, standards, service capabilities, and measurable outcomes.
• Experience leading solutions architecture, technical quality assurance, engineering governance, or enterprise-level solution design.
• Proven ability to evaluate emerging technology and determine its relevance, business value, implementation requirements, risks, and long-term support implications.
• Strong business and financial acumen, including the ability to consider utilization, staffing, profitability, scalability, delivery risk, and client value when making technical decisions.
• Experience advising executive leaders and communicating complex technical concepts in clear business terms.
• Demonstrated success working across Sales, Operations, Client Success, Project Management, Information Security, Consulting, and other cross-functional teams.
• Strong client-facing skills with the ability to lead discovery conversations, executive presentations, strategic planning discussions, and complex issue resolution.
• Established credibility as a technology leader, with the ability to provide thought leadership internally and externally.
• Strong strategic thinking, judgment, decision-making, organizational, and problem-solving capabilities.
• Ability to balance long-term strategy with attention to operational execution, service quality, and immediate business needs.
• Relevant technical, cloud, networking, security, architecture, project management, or construction technology certifications are preferred.
• Excellent written, verbal, presentation, and interpersonal communication skills.

Equal Opportunity Employer

It is the policy of Business Information Group, Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources department.