Director of Customer Success

This employer is a cyber security software company seeking a Director of Customer Success to manage and lead its regional customer success team.

The Role

• Lead a team of customer success managers, setting performance objectives, running reviews and building skill development plans.

• Provide thought leadership on customer strategy and roadmap, account governance and recurring strategic discussions with customers and internal teams.

• Develop adoption strategies, delivery plans and account expansion strategies.

• Be accountable for onboarding, training, implementation, support and advocacy for key strategic accounts.

• Work with Account Management to increase key customer success metrics, and present regular executive updates to leadership.

What You'll Need

• 7+ years of relevant experience in customer success, consulting or software implementation, with demonstrated success in customer success and leadership positions.

• A deep understanding of SaaS, go-to-market and business metrics, and prior responsibility for account adoption and retention.

• A strong technical background with the ability to connect complex concepts to customer-facing business value.

• Strong project management and superior written and oral communication skills.

What's On Offer

• Competitive salary

• A fully remote working environment, a work-from-home set-up allowance and a monthly lifestyle subsidy.

• 18 weeks of paid parental leave, an annual learning and development allowance and extra leave days.

Apply via Haystack today!