Director of Engineering (Remote)

Company Description E2 is an early-stage startup experienced in human-centered service design. E2's company mission is to dramatically improve older adults’ experiences with technology. E2's company objective is to be the most credible and widely used senior-centric brand by designing technology products and services that are more accessible and reflect the lifestyles of older adults. Job Description E2 is seeking a Director of Engineering to build and lead an engineering team and develop E2's first product focused on technical Customer Support for older adults in the US. This first product is a SaaS platform to help older adults master technology through a unique senior-centric designed product, powered by AI, ML, AR, CV, and staffed by tech-savvy older adult coaches. Responsibilities Work with company leadership to define the technical direction of E2's first product offering. Work in a cross-disciplinary product-lead company to define Objectives & Key Results Work on innovative engineering challenges around human-centered customer support, business intelligence data, computer vision, and data science Co-create technical roadmaps for B2C and B2B offerings Hire and cultivate a diverse engineering team Embody E2's unique human-centered values to transform engineering culture at E2 Qualifications 7+ years experience in engineering roles. 5+ years experience building and managing engineering teams for SaaS platforms. 2+ years experience Customer Support platforms Experience in API-based SaaS system architectures Knowledgeable & experience in Lean & Agile dual-track sprint teams, or in methods with similar intentions & impact. Experience in Computer Vision Excellence and enjoyment in working with people, coaching and mentoring staff. Excellent communicator and translator of technology to disciplines outside of engineering. Engaged in contemporary ethical technology theory and practice. Knowledgeable about front-end frameworks and interdependencies with backend architectures You value servant leadership, curiosity, empathy for users, social responsibility, and advancing ethical technology policies & practices. Eligible to work in the US. Ideally based in NYC, or remotely within the US time zones. E2 Cultural Values Curiosity Employees of E2 practice curious intelligence. They embrace learning about the diversity of cultures of customers and each other, and the work we're doing. They engage in active listening, utilize agency in their day-to-day work and bring creative ideas to their work. Authenticity Employees of E2 are warm and friendly, embody patience and are guided by the truth. They foster an environment that encourages each person to be their authentic self, including diverse cultures across ages, nationalities, genders. The people of our company demonstrate insight into their own behaviors and a willingness to change behavior. E2 employees are helpful to customers and each other and exude a generosity of spirit. Integrity The people of our company possess a strong moral compass and expect consistent honesty and accountability from leadership and each other. All E2 employees value our mission and consistently strive to deliver it in an honest and straightforward manner to our customers and to each other. Empathy All E2 employees practice caring empathy to our customers and each other. Empathy at E2 is demonstrated in culturally sensitive ways in our communications and our actions. Empathy is expressed through active listening, thinking before speaking, respectful language, and a display of humility and compassion for our diverse customers and employees.