Director of Field Service, Northeast

Location: Must reside in, or be willing to relocate to, the Northeast District (ME, VT, NH, MA, RI, CT, NY, NJ, PA, MD, DE, VA, NC).

Director of Field Service, Northeast at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

• Excellent Compensation Packages

• Medical, Dental and Vision Benefits Effective on Day 1

• 401k Package, Paid Time Off Program, and Profit Sharing

• Flexible/At Home Working Options

• Associate Discounts and Community Giveback Programs

• College Tuition Savings Program

• Caring Family Culture Toward all Associates

• Certified as a FORTUNE Great Place to Work

• Opportunities to join resource groups that promote Diversity, Equity, and Inclusion

• Family owned for 90+ years

The Director of Field Service, Northeast is responsible for managing the operations of the district field service department. This role is responsible for achieving service labor revenue and expense management targets for the district as well as facilitate all district equipment installs to ensure customer expectations are achieved. The Director of Field Service, Midwest will also coordinate the relationships between sales, dispatch, equipment coordination and logistics through a team of Regional Field Service Managers.

The right candidate will:

• Support regions in achieving their individual profitability goal, while implementing Benco’s equipment and service labor strategy
• Set district/regional goals for service performance
• Coach and evaluate the performance of the Regional Field Service Managers, and regional service/installation technicians
• Manage district-wide training to ensure the service/installation technicians stay current and confident with all products we sell, service, maintain or install
• Ensure all service/installation technicians are cross trained to perform all service aspects including; service calls, technology, installation and project coordinating
• Team with dispatch to improve communication with the field, dental service knowledge, service performance and to reduce travel/costs
• Work with regional personnel to resolve customer issues and disputes to retain customers and guarantee high customer service satisfaction levels
• Oversee district’s headcount, hiring, time audits and discipline
• Effectively target and grow market areas where Benco’s share in service labor sales is below industry average
• Continually look to improve team communications, productivity, and service revenues through traditional and creative means
• Fulfill co-travel requirement of nine per quarter
• Performs other duties as assigned to support the efficient operation of the department and company

The ideal candidate will possess:

• Associate's degree required; Bachelor's Degree preferred in Business or related field or equivalent education/experience
• Three to five years of field service work preferred
• Minimum of five years managing a team required
• Prior dental equipment service/installation experience preferred
• Ability to manage, coach, train, and provide a motivational environment for associates
• Ability to communicate effectively
• Ability to travel up to 30% or more (district-wide and nationwide)

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.

*This position is a field-based / territory-based position that does not require consistently reporting to a physical Benco location.