Director of Fraud, Trust and Safety

About FiveBy

FiveBy is a high-end anti-fraud and online security consultancy headquartered in Seattle with operations across the United States. We are a fully remote consulting company of approximately 35 employees. We provide consulting services to help large and complex organizations address fraud, trust and safety, sanctions, compliance, and data challenges through experienced practitioners, disciplined delivery, and practical technology. With the ever-increasing frequency of fraud, piracy, and other commercial risk, there has never been a better time to join the fight against online crime.

The Opportunity

FiveBy is seeking a full-time Practice Lead to own the performance, health, and growth of its fraud and trust and safety portfolio. This is FiveBy's senior operational and subject-matter leadership role for the practice. The Practice Lead is accountable for executive client confidence, delivery quality, people leadership, account health, portfolio growth, practice methods, and renewal readiness across major technology clients.

The role requires deep practical fraud expertise, strong people management, exacting quality standards, and calm judgment with senior clients. It guides service priorities and capacity and provides strategic and conceptual analytical frameworks to the delivery team, with technical fraud execution led by the senior delivery specialists. The Practice Lead owns growth of the practice's client portfolio: earning renewals through excellent delivery and actively expanding relationships across each client organization.

What You Will Own

Growth and Market Leadership

• Earn renewal readiness through strong execution and clear client value. Map stakeholders across each client organization, uncover new needs through curious, insight-led conversations, and partner with sales to turn them into expansion work.

• Join sales calls and client pitches as the practice's subject-matter expert. Contribute fraud expertise to solution design, proposals, statements of work, and executive presentations while respecting the commercial owner's responsibility for pricing, contracting, and negotiation.

• Be a recognized voice in fraud and trust and safety: attend and speak at key industry conferences, take part in working groups, and maintain a network of senior practitioners who take your call.

Client and Engagement Leadership

• Own senior delivery relationships and executive client confidence across the portfolio, while dedicated program managers remain the primary day-to-day coordination contacts.

• Set engagement strategy, priorities, staffing, and material changes in direction with client leaders and FiveBy program managers, and surface delivery, margin, capacity, and renewal risks early.

• Lead major client escalations and crises, bringing consequential account decisions to resolution with the appropriate FiveBy and client stakeholders.

Delivery Quality and Fraud Expertise

• Set quality standards and make the final determination that client-facing work is accurate, complete, clear, and defensible before release.

• Provide senior oversight and practical guidance on fraud strategy, program maturity, operating models, investigations, controls, and mitigation approaches.

• Contribute directly to complex investigations, pattern analysis, detection signal design, heuristics, and program-level decisions when senior judgment is needed.

People and Practice Leadership

• Manage, coach, and develop Client Leads and Principal Consultants, and ensure effective people management throughout each client team.

• Build a stable, high-performing team by clarifying roles, addressing performance concerns promptly, retaining key employees, and developing future leaders.

• Define and improve the practice's service offerings, delivery methods, staffing criteria, quality controls, and reusable tools, and turn engagement lessons into FiveBy intellectual property such as playbooks, investigation methods, and detection frameworks.

• Represent the practice in FiveBy leadership discussions and contribute to company strategy, capability planning, and resource and investment decisions.

What You Bring

Required Experience and Capabilities

• Twelve or more years of experience in fraud operations, fraud risk management, trust and safety, payments risk, online security, or a related field.

• At least four years in consulting, professional services, or an advisory role with responsibility for senior client relationships, delivery outcomes, and a record of growing client accounts.

• An established professional network in fraud or trust and safety, with relationships that have led to new or expanded engagements.

• Demonstrated experience building or leading a fraud program, team, or practice and managing experienced professionals. A record of developing leaders, retaining critical employees, and addressing performance concerns directly and fairly.

• Deep practical knowledge of fraud programs, investigations, controls, operations, and relevant fraud types, such as account abuse, promotional and referral fraud, synthetic identity, payment and chargeback fraud, and coordinated abuse.

• Strong analytical judgment and the ability to frame ambiguous strategic and operational problems.

• Exceptional written and verbal communication, including the ability to review and produce executive-ready work and represent FiveBy credibly with senior clients.

• A bachelor's degree in a relevant field or equivalent professional experience.

• A full-time, multi-year commitment to building FiveBy's primary growth practice.

Preferred Experience

• Experience advising CISO, vice president, or executive director-level clients.

• External contributions through white papers, conferences, or working groups.

• Relevant certification such as CFE, CFCS, or Certified Payments and Fraud Prevention Professional.

What We Offer

Wage and Benefits

• This role has a starting salary range of $175,000 to $200,000 per year. The full range for this level and function within FiveBy is $174,000 to $210,000 per year. These ranges are applicable for the labor market of the Greater Seattle Area. It is common for FiveBy to start employees below the midpoint of the range. Final base salary is directly related to each candidate's unique qualifications and experience.

• FiveBy employees are eligible to participate in FiveBy’s group medical, dental, and vision insurance plans. FiveBy covers 100% of monthly premiums for individual employees – additional qualifying beneficiaries may be added at the expense of the sponsoring employee. FiveBy also provides a 401k Plan with employer matching, 120 hours of PTO annually (pro rata for hourly employees), and 10 paid holidays per year.

Work Authorization Statement

This position does not offer visa sponsorship or take over sponsorship, now or in the future. Candidates must be authorized to work in the U.S. without requiring employer sponsorship.

FiveBy is an equal opportunity employer.

All employment decisions – including the decision to hire, promote, discipline, or discharge – are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, disability (as defined by applicable law), medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Work environment and physical demands

In order to perform this role, the selected employee must be able to operate within a standard office environment, with or without reasonable accommodation. This includes the ability to withstand long periods of staring at a computer screen, exposure to fluorescent lights, and repetitive motion associated with writing and/or continuous computer use. This role requires the ability to stand or sit for long periods of time, communicate with others via speech or text, and use hands or other tools to operate a computer and keyboard. Light to moderate lifting may be required. Due to the nature of our work, employees must be able to uphold the stress of traveling to client sites as well as adapt (within reason) to the conditions of client sites. Regular, predictable attendance is required, as is the ability to work outside of standard business hours as business needs dictate.

Accommodation

If you require accommodation due to a documented disability covered under the Americans Disability Act, click here to submit your accommodation request. To be eligible for accommodation under the ADA, applicants must meet the minimum qualifications of the position for which they are applying.