Director of Healthcare Services

Key Responsibilities

• Lead a cross-regional team of managers and supervisors responsible for operations at numerous healthcare facilities.
• Ensure that parking operations are safe, efficient, clean, and meet all client expectations and regulatory standards.
• Prepare and analyze operating reports (daily/weekly/monthly) and oversee maintenance projects to ensure timely and quality completion.
• Monitor key performance indicators including staffing, customer satisfaction, compliance, and incident response across sites.
• Enforce company and client contractual obligations, policies, and safety standards.
• Respond swiftly to incidents, escalated concerns, or facility-related issues.
• Lead the development and implementation of new parking technologies and solutions.
• Identify and pursue new business, portfolio growth and revenue growth opportunities.

• Recruit, train, and develop high-performing managers and frontline employees across multiple sites.
• Provide coaching, performance monitoring, and succession planning to foster a strong, accountable leadership pipeline.
• Develop onboarding plans for new hires and oversee healthcare-specific training programs.

• Serve as the senior point of contact for healthcare clients, developing strategic relationships with hospital and health authority stakeholders.
• Attend regular site meetings, provide data-driven performance updates, and respond to client feedback with action plans.
• Deliver client reporting on operational performance, service quality, staffing, and incident trends.

• Review monthly P&L statements, variance reports, and revenue performance to ensure profitability and budget alignment.
• Recommend and implement operational adjustments to achieve or exceed financial targets.
• Ensure strong revenue controls and audit procedures are in place at all managed sites.

• Collaborate with internal teams including Business Development, Technology, Launch, HR, and Finance to implement operational improvements and new contracts.
• Contribute to the preparation of marketing proposals and operational plans to support business expansion within the healthcare vertical.
• Represent Impark professionally within the healthcare community and civic organizations to promote the company’s reputation and service commitment.

Skills, Knowledge and Expertise

• 5+ years of experience in multi-site operations management, ideally in a regulated, service-oriented environment (e.g., healthcare, hospitality, facility management).
• Demonstrated leadership skills managing large and distributed teams.
• Excellent communication, client engagement, and relationship management skills.
• Strong financial and operational acumen, with experience reviewing P&Ls and performance metrics.
• Proven ability to handle multiple complex projects in a fast-paced, dynamic environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Master’s Degree in Business or Healthcare Administration Preferred
• PTMP (formerly CAPP) or CPP certification.
• Experience working directly with public or private healthcare organizations.
• Familiarity with CRM platforms such as Salesforce.

Benefits

• Annual Discretionary Incentive plan: Designed to align pay with performance.
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family.
• Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones.
• Short-Term Disability (STD): Income protection when you need time to recover.
• Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn.
• Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
• Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group).
• Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family