Director of Operations

Company Description Fzin Coffee LTD is an award-winning Irish business, recognized as Global Business of the Year (Women Changing the World Awards). The company develops high-quality, sustainable beverage solutions, including Ireland’s first home-compostable coffee capsules, aligning product innovation with strong environmental values and circular design. Headquartered in Ireland, Fzin serves a growing portfolio of businesses that value quality, innovation, and responsible consumption.

Role Description The Director of Operations is a full-time, remote role based in Ireland with responsibility for overseeing end-to-end operations across Fzin Coffee’s product lines and markets. This position manages daily operational planning, supply chain coordination, inventory, and logistics to ensure timely, sustainable delivery of products.

The role includes designing and optimizing processes, tracking performance metrics, managing budgets, and collaborating with cross-functional teams (sales, marketing, and suppliers) to maintain operational excellence and compliance with sustainability standards.

The Director of Operations will lead and develop a distributed operations team, ensure high-quality customer service, and support strategic initiatives such as new product launches and international expansion. The individual will report to senior leadership and provide data-driven insights to support long-term growth and efficiency.

Qualifications

• Strong Operations Management experience, including process optimization and supply chain coordination preferably within FMCG, food and beverage, or similar industries.
• Advanced Analytical Skills for interpreting operational data, forecasting demand, and making evidence-based decisions.
• Proven Team Management capabilities, including coaching, performance management, and leading remote or distributed teams.
• Experience in cost control, resource allocation, and financial planning for operations.
• Customer Service orientation, with a track record of building reliable service models for B2B clients and maintaining high satisfaction levels.
• Experience working with sustainability-focused operations, circular packaging solutions, or environmentally conscious supply chains is highly beneficial.
• Excellent communication and stakeholder management skills, with the ability to collaborate across departments and cultures.
• Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field; a master’s degree or relevant professional certifications are an advantage.
• Comfort working in a remote environment, with strong self-organization, digital collaboration skills, and adaptability in a fast-growing company.