Director of Platinum Member Experience & Connections

Director of Platinum Member Experience & Connections Reports to: COO / Member Success leadership Location: Remote, United States - national scope — occasional travel as needed Part-time leadership opportunity The Club CEO Life is a private invite-only membership community built for CEOs, founders, and leaders who want more than a network. We're not a mastermind. We're not a leads group. We're the room where ambitious people actually want to be — happy hours and business round tables, fine dining and theatre, courtside seats and concerts, and destination trips worth traveling for. Rooted locally. Connected nationally. Built on the belief that trust forms first, and opportunity follows naturally. Membership is by application and invitation only. What we're building in every city is simple: Gather. Grow. Give. Role Summary The Director of Platinum Member Experience & Connections owns the relationship between CEO Life and its highest-tier members. This person makes sure every Platinum and Platinum Plus member feels personally known, fully onboarded, and consistently receiving the perks and access their membership promises. Over time, the role expands to own member success and member-to-member connections across the full community. This is a relationship role first and an operations role second. Success looks like Platinum members who renew without hesitation because they can name the value they got — and the person who delivered it. - Platinum & Platinum Plus Ownership - Personal relationship building - Perk delivery and accountability - Strategic introductions - Data, CRM & reporting Log member interactions, check-ins, introductions, and perk delivery promptly and consistently. Generate monthly reports on top-tier member engagement, satisfaction, and connection outcomes. Track introduction success rates and member satisfaction against a defined target. Document member success stories and testimonials for marketing and retention. Membership growth & sales (commission-only structures to help you earn more) Recruit and close new members, earning commission on every membership you personally close. Earn volume and performance-tier bonuses as you hit monthly new-member thresholds. Earn referral commissions when you refer members to paid courses or masterminds where CEO Life receives a facilitator commission, and on qualified chapter referrals. CEO Life is building the future of executive connection through three pillars: Gather (authentic relationships), Grow (leadership development), and Give (community impact). Join us in creating something extraordinary. Must live in the United States.