Director of Project Managerment - Architectural

OVERVIEW

The Director of Project Management – Architectural leads all project management activities for Pattison ID's Architectural business across North America, ensuring consistent, high-quality delivery across all customer segments. This role is accountable for end-to-end project execution, team performance, resource optimization, customer satisfaction, and team engagement. The Director works closely with the project management leadership team, drives operational excellence, and ensures Pattison ID delivers an exceptional and consistent customer experience across integrated physical and digital branding projects.

ESSENTIAL FUNCTIONS / KEY RESPONSIBILITIES:

Leadership & Strategy

• Set and execute project management priorities for the Architectural business in alignment with company-wide goals, standards, and strategic initiatives.
• Act as the senior project leadership presence for the Architectural team, driving accountability, collaboration, and engagement across North America.
• Partner with the VP, Project Management to continuously evolve strategy, methodologies, and best practices.

Project Delivery & Operations

• Own end-to-end delivery of all Architectural projects, from customer onboarding and intake through installation, closeout, and post-install support.
• Ensure all projects are delivered on time, within budget, and in accordance with quality and SLA commitments, including reduced lead times and effective customer communication and follow-up.
• Analyze current processes and team structure to develop synchronized, standardized workflows across the project management team.
• Oversee consistent application and continuous improvement of Pattison ID project management tools, workflows, and methodologies.
• Work in conjunction with the Manager, Installation Partners, to ensure field partners are graded and audited per guidelines so performance results are consistently measured.
• Proactively identify risks, resolve issues, and drive operational improvements across delivery.

Resource Planning & Financial Performance

• Forecast demand and proactively plan project management capacity to meet delivery targets and customer SLAs.
• Optimize resource allocation across projects to maximize efficiency and profitability.
• Maintain visibility into backlog, forecasting accuracy, and delivery capacity.
• Partner with cross-functional leaders, including Sales, Procurement, Manufacturing, and Finance, to support margin protection and revenue retention.

Client & Account Leadership

• Engage internal and external end-use customers to define needs, assess satisfaction, and confirm that expectations and service requirements are being met.
• Serve as a senior escalation point for complex, high-risk, or at-risk projects.
• Oversee customer onboarding and ensure a smooth transition into delivery.

Performance Management & Reporting

• Own and report on Architectural business performance metrics, including on-time delivery, customer satisfaction, revenue retention, resource utilization and productivity, forecast accuracy and backlog health, and employee engagement.
• Use data to drive continuous improvement and proactive decision-making.
• Recommend technology upgrades and integrations that improve internal and external service delivery, reporting, and accountability.

People Development & Culture

• Lead, coach, and develop a high-performing team of project managers and field project managers.
• Own onboarding, training, mentorship, and performance development for the Architectural project management team; validate performance proficiency across the team.
• Foster a collaborative, accountable, and positive team culture aligned with Pattison ID values.
• Ensure compliance with company-wide processes and standards.
• Perform other related duties as assigned.

QUALIFICATIONS REQUIRED:

EDUCATION

• Bachelor's degree in business, Engineering, Construction Management, or a related field preferred; equivalent combination of education and experience will be considered.

EXPERIENCE REQUIRED:

• 5 to 7+ years of project management experience in complex, multi-project environments.
• Minimum 2+ years in a people leadership, mentoring, or senior management role.
• Experience in a manufacturing organization, or a service organization producing a customized product or service for major national customers, is preferred.
• Solid understanding of project management methodologies and tools across physical and digital branding projects.

SKILLS & COMPETENCIES REQUIRED:

• Strong financial management skills and understanding.
• Strong customer service orientation, with direct experience interacting with customers.
• Customer-focused, results-driven mindset.
• Collaborative leader who builds trust and alignment across teams.
• Exceptional communication and interpersonal skills, able to engage effectively with customers, peers, and direct reports.
• Resilient, adaptable, and comfortable operating in a fast-paced, rapidly changing environment.
• Positive, solution-oriented leadership style, able to stand firm on principles and enforce corporate processes and goals.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to sit and work at a computer for extended periods of time.
• Frequently required to use hands to operate a keyboard, mouse, and telephone.
• Occasionally required to stand, walk, or move within an office or field environment during customer and site visits.
• Must be able to lift and handle items weighing up to 25 lbs on an occasional basis.
• Specific vision abilities required include close vision for extended periods of screen use.
• Must be able to communicate effectively verbally and in writing on a regular basis.
• Occasional travel required to support customer and field engagements across North America.