Director of Quality & Compliance

Position Summary

The Director of Quality & Compliance’s primary responsibility is to ensure adherence to regulatory, contractual, and legal standards for the provider placement network and purchased client service providers. The Director will lead compliance and quality initiatives to promote accountability, transparency, and effectiveness across all programmatic and administrative functions. The Director works across the organization and with external stakeholders, including the Texas Department of Family & Protective Services (DFPS), service providers, community partners, and other system stakeholders to identify risks, strengthen practice and ensure accountability. The Director will perform all job duties in a way that demonstrates and emphasizes kind and respectful behavior, purposeful connection, and integrity in a service-oriented manner.

Responsibilities

Support/Service Delivery

• Oversee the Quality & Compliance team to ensure adherence of the provider network to federal, state, and contractual requirements.
• Develop and maintain policies and procedures that support a culture of compliance and continuous improvement.

Quality Improvement

• Conduct regular internal audits, risk assessments, and quality assurance reviews to identify and address compliance gaps.
• Monitor progressive interventions and corrective actions of the provider network to ensure identified deficiencies are addressed timely.
• Maintain systems for tracking compliance monitoring, findings, corrective actions, and resolution status.
• Stay informed about changes in regulatory standards, emerging compliance risks, and innovations in quality and compliance best practices.

Communication

• Serve as the primary point of contact for external audits and regulatory inquiries.

Growth

• Consistently updates technical skills through continuing education.

Supervision

• Receive supervision.
• Receive supervision from and actively communicate with supervisor on an ongoing basis throughout the week by phone, email, written message and when possible, in person regarding program matters.
• Provides supervision.
• Supervise staff directly or their supervisors depending upon the personnel actions including action plans, hiring, terminations, recruitment, vacation and sick day requests. Ensures that program staffing is qualified and provides continued safety of children served with high rates of success/program completion.

Leadership

• Represent the organization and provide input on data-related project priorities to the state data access governance council, and provide improvements needed to software vendors.
• Develops team capacity in analytics, systems, and communication.
• Fosters a culture of collaboration, innovation, and continuous learning.

Documentation

• Oversee development of user guides, data definition documentation and ensures staff have a shared understanding of how data are collected, defined, and used across the organization.
• Develop, implement, and maintain documentation standards and protocols for reporting processes, dashboards, and data pipelines including documenting version control, data lineage, access permissions, and change logs to support auditability and data quality.

Finance/ Budget

• Assist the Senior Director in monitoring income and expenditures and establishing capital purchase requests.
• Review and approve travel and receipt requests.

Risk Management and Safety

• Perform all duties within contract, state and federal regulations, company policy, and regulatory agency standards.
• Implements strong data stewardship practices, including data quality controls, secure access, and compliance with laws and state child welfare policies.
• Promotes ethical use of data.
• Stays current on emerging technologies, child welfare policies, and data trends.

Core Competencies

Core competencies are the essential skills, knowledge, and behaviors that drive success, and they are important because they align individual performance with job duties and goals. Employees will be evaluated on these competencies through regular feedback in supervision and performance reviews to ensure they contribute effectively to professional and organizational growth.

1. Collaboration – Prioritizes team goals over personal interests and willingly takes on extra tasks to help achieve objectives. Seeks regular feedback, recognizes the strengths of both themselves and others, and ensures the right people are involved in the team. Acknowledges and appreciates others' contributions.
2. Communication – Actively listens with empathy. Communicates honestly about the impact of change and ensures the organization’s vision and goals are clearly understood by connecting them to daily tasks. Builds trust through open, transparent communication and effectively shares information with stakeholders in both written and presentation formats.
3. Computer Literacy – Researches and tests new technologies and processes to improve data collection. Ensures staff has access to the right technology and follows security standards and policies to maintain safety and compliance.
4. Complexity and Judgement – Consistently identifies key data needed for decision-making and uses it to provide actionable insights. Makes timely decisions, even with limited or unclear information, and takes responsibility for those decisions. Considers the impact of choices, follows through, and gains support from the team and stakeholders.
5. Creativity and Foresight – Applies lessons learned from one situation to improve others and identifies opportunities for impact. Suggests and implements strategies based on evidence and best practices, considering the trade-offs of decisions that affect organizational goals.
6. Serves All – Creates opportunities to promote team members. Commits to actively working to change existing disparities and engaging in meaningful conversations. Acts with integrity and accountability in promoting fairness.
7. Finance – Manages the program or department finances in accordance with procedures and policies. Interprets and provides suggestions on existing budgets. Promotes adherence to overall budget. Reviews and monitors budget of the program or department to ensure that monies are accounted for.
8. Leadership – Prioritizes serving employees and empowering their development. Provides opportunities for career growth, regular performance evaluations, and fosters feedback on improving processes and relationships. Shows empathy toward employees' challenges and works with them to create positive solutions. Models expected behavior and ensures alignment with company culture, policies, and procedures.
9. Support Focus – Translates organizational values into actionable practices and strategies within programs and services. Anticipates and meets the needs of both internal and external customers, delivering high-quality service and focusing on continuous improvement. Provides support for escalated issues, demonstrating expertise in problem-solving and addressing customer needs effectively.
10. Professionalism – Demonstrates credibility through a strong work ethic, personal accountability, professionalism, and ethical conduct. Is dependable, prepared for work, and maintains appropriate boundaries with clients and colleagues. Understands when and to whom to share information, and models expected behavior in line with company culture, policies, and procedures.
11. Risk Management and Safety – Identifies the root causes of potential risks and assesses them from various perspectives, including financial, while considering trade-offs in strategic decisions. Finds solutions to address risks and stays updated on safety requirements through necessary training to ensure the well-being of children, clients, families, and employees. Maintains awareness of both physical and psychological safety risks and takes appropriate action to mitigate them.
12. Planning, Organizing, and Time Management – Leverages resources from other programs and departments, using cross-functional teams to achieve goals. Applies departmental tools and best practices to improve effectiveness and efficiency. Manages multiple tasks by prioritizing and delegating, while helping others plan and organize their work. Seeks opportunities to collaborate with other programs or departments to meet deadlines and achieve results.

Qualifications

Education/Credentials/Licensure:

• Bachelor’s degree in quality management, business administration, healthcare administration, social work, or a related field.
• Licensed Child Care Administrator or Licensed Child-Placing Agency Administrator in the state of Texas preferred.
• Valid state driver’s license and safe driving record. 
• Reliable transportation and current auto insurance.

Experience:

• Five (5) years of progressive experience in quality assurance, compliance, performance management, child welfare, behavioral health or a related human services field.
• Three (3) years of supervisory experience overseeing a compliance team.
• One (1) year of experience with the Texas child welfare system including DFPS, Child Placing Agency, General Residential Operation/Residential Treatment Center, or Single Source Continuum Contractor.

Clearances:

• DPS
• DFPS
• FBI
• CBCU Eligibility Determination
• Child abuse clearances

Working Conditions

Physical Demands

1. This position requires operating a keypad device 75% of the day and electronic/office equipment 25% of the day. Frequent travel in and out of the state of Texas may be required daily and may include travel in weather conditions - 25%. Fingers, thumbs, hands, wrists, elbows, legs and feet are all routinely used throughout the day. The lower and upper torso is used 75% of the

Mental Demands

1. Occasionally makes quick decisions, needs to concentrate, and handles a diversity of problems. Frequently performs multiple tasks and handles distractions that interfere.

Environmental Factors

1. Environmental factors require this position in community, residence, office, and in-home. 

Working Hours

1. Normal business hours with flexibility to meet department and service needs.