Director of Reimbursement

Director of Reimbursement  Category Billing and Collections Job Location Work from Home Tracking Code 15688-128 Position Type Full-Time/Regular At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action. JOB PURPOSE: The Director of Reimbursement is responsible for managing the process and staff to maximize cost effective performance of the regional billing center in achieving accounts receivable financial goals. This position will ensure the delivery of quality service and results through process development, adherence to company best practices, and development of staff on a continual basis. This position strives to fulfill the mission of Numotion, Inc. at all times while at work. PAY RANGE: $ 88,720-$121,990 base salary plus Annual Incentive Performance bonus. It is not typical for an individual to be hired at or near the top of the pay range. Compensation decision depend on skills, qualifications, experience, and location. KEY RESPONSIBILITIES: Manages the direction of Reimbursement Managers and staff in achieving financial results as a primary function. Directly manages 2-8 managers. Uses reports to identify areas to focus on and to improve results. Routinely holds unit meetings to communicate changes, share direction, results, and identify trouble areas. Independently makes decisions on write offs and adjustments, with authority to approve up to $5,000 per claim. Evaluates manager staff performance; annual reviews. Counsels with supervisors/managers and discipline as needed. Provides final decisions and approvals on hiring Supervisors and managers. Researches and works internally and externally (with payers) to solve problems: resolve account receivable challenges and payer trends. Responds to and resolves escalated phone calls and emails from internal and external customers. Utilizes the Contracting team and Corporate Counsel, where appropriate, for counsel or specific assistance in collecting cash or resolving other issues. Manages the month end close; performs light accounting; prepares and communicates monthly overview reports in writing and verbally. Ensure all billing and collections practices follow company best practices and state/federal regulations. Provides on-going training/education to billing staff. Assists in billing center staff workloads for the department during staff absences. Administers the department Incentive plans. Provides final approval and ensures timely, accurate submission of audits. Attend payer seminars and educational events Reviews industry literature and communicates pertinent information to direct reports. Mentors staff and identifies those that are promotable. Perform related duties as required. Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission. Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations. Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority. The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management. REQUIRED QUALIFICATIONS, SKILLS, AND EXPERIENCE: Bachelor’s degree preferred, Associates degree required. Minimum four years of related supervisory experience required. Able to effectively delegate work assignments fairly and appropriately. Collaborates effectively with other management teams, as well as other groups and teams throughout the organization. Able to accept accountability and demonstrates a willingness to seek solutions Ability to establish and maintain effective working relationships with individuals and groups, both professional and non-professional, co-workers, management personnel, the public and others. Ability to work in a fast-paced environment and manage multiple priorities. Able to assess situations and make sound decisions. Skilled in written and verbal communication, listening, organization and prioritization. Listens well and retains instructions; accepts constructive feedback from supervisor. A track record of being consistent with attendance and prompt arrival at work and meetings. Understands and is aware of budgets and/or financial goals. Plans and organizes effectively to achieve productivity goals. Able to use technology to optimize efficiency. PHYSICAL WORK REQUIREMENTS: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to concentrate and remain focused while handling multiple tasks, responsibilities and projects; Ability to read and to understand and carry out written and verbal instructions. Must be able to perform bending, twisting, stooping, reaching and lifting of moderate to heavy weight material up to 10 lbs. At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.