Director of Revenue Operations

About VOX

VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights. VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators.

Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions portfolio and go public in the next 3-5 years.

Role objective and key accountabilities

The Director of Revenue Operations is responsible for driving client success, adoption, and revenue growth for Vox Solutions' AdTech products. This role bridges the client-facing and delivery functions: owning new business development in assigned markets while ensuring that live campaigns are executed flawlessly and existing relationships are cultivated for long-term commercial impact. The primary mandate is client revenue growth both new logos and expansion within the existing portfolio.

Reports to: VP of Product AdTech

Key interactions: VP of Product AdTech, Adtech Product Management team, Adtech Engineering & Operations, Adtech Sales & Partnerships, Finance (commercial terms), Marketing team

Responsibilities:

Client Acquisition & Business Development

• Identify and develop new business opportunities in assigned markets; lead the full sales cycle from outreach to close.

• Build and maintain strong relationships with prospective clients, understanding their needs and positioning Vox Solutions' solutions effectively.

• Cultivate existing partner relationships, identifying upsell and cross-sell opportunities across the media product portfolio.

• Represent Vox Solutions at industry events, trade shows, and client meetings to strengthen market presence.

Account Management & Client Success

• Serve as the primary point of contact for key clients, ensuring exceptional service delivery throughout the campaign lifecycle.

• Manage client onboarding, campaign execution, and ongoing support proactively identifying risks and implementing solutions before they escalate.

• Develop and execute on-site and off-site campaign strategies, leveraging top AdTech technologies to meet brand objectives.

• Foster long-term client relationships focused on satisfaction, retention, and account growth.

Operational Oversight

• Coordinate internal teams (operations, product) to ensure timely and high-quality service delivery.

• Track and report key performance metrics across sales pipeline and campaign delivery; own the reporting rhythm for your accounts.

• Implement and continuously improve processes and workflows, particularly when entering new markets.

Strategic Contribution

• Collaborate with leadership to develop market entry and go-to-market strategies.

• Feed structured client and market intelligence back to the product team to inform roadmap decisions.

• Support operational scaling as market volume grows.

Skills:

• Exceptional client-facing and relationship-building skills; able to earn trust at senior levels and sustain it over time.

• Strong commercial acumen able to identify revenue opportunities, structure deals, and negotiate effectively.

• Skilled at coordinating cross-functional teams to deliver complex, multi-channel campaigns on time.

• Process-oriented: comfortable designing and implementing operational workflows from scratch.

• Data-driven: proficient in tracking KPIs, interpreting campaign analytics, and using insight to drive decisions.

• Clear, persuasive communicator effective with both technical and non-technical stakeholders.

• Familiarity with AdTech platforms, DSPs, SSPs, or campaign management tools is highly desirable.

Experience:

• 7–10 years in client services, account management, or strategic account leadership, ideally within AdTech, digital media, or telecom-adjacent sectors.

• Proven track record acquiring and growing client relationships and managing end-to-end campaign delivery.

• Experience coordinating cross-functional teams in fast-paced, client-centric environments.

• Working knowledge of programmatic advertising, campaign execution, and performance analytics.

• Comfortable using CRM, project management, and analytics platforms (e.g., Salesforce, HubSpot, campaign dashboards).

• Exposure to telecom monetisation, messaging channels (SMS, RCS), or operator partnerships is a strong plus.

Join the team and help shape the future of the telecom industry!