Director of Strategic Operations - Revenue Cycle Analytics

Essential Duties and Responsibilities

• Establishes and maintains strong, positive working relationships with clients and their leadership teams.
• Serves as a primary point of contact for client inquiries, ensuring timely, accurate, and professional responses.
• Participates in weekly and monthly client calls, providing updates, analysis, and strategic recommendations.
• Develops and executes client communication plans, including preparation for onsite and virtual meetings.
• Documents meeting outcomes and communicates feedback, action items, and opportunities to internal stakeholders.
• Addresses and respond to client concerns and questions regarding operations.
• Meets with existing clients, and strategic partners to update on progress, address concerns, and provide feedback.

• Monitors daily file activity to ensure placements are received as expected; escalates and communicates missing or incomplete files to Operations and clients.
• Supports resolution of escalated client and operational issues, ensuring timely follow-up and closure.
• Maintains and updates client access trackers to ensure accurate and compliant system access.
• Partners with Operations to assess account performance, identify problem areas, and align on improvement strategies.
• Meets weekly with the operations team to review progress toward goals and impediments to success and strategize on best practices and methods to meet objectives.
• Assists with new contracts or program implementations.
• Assists with the review and approves changes to standard operating procedures.

• Assists in the preparation of monthly invoices across service lines, ensuring accuracy and completeness.
• Supports monthly reporting for all service lines, including data validation and performance insights.
• Monitors weekly and monthly client results, providing analysis and actionable recommendations.
• Produces management reporting to track client satisfaction, performance trends, and risk indicators.
• Provides clear explanation and guidance to clients regarding financial and operational reports.
• Assist with the review and delivery of monthly custom and standard reports for clients.

• Identifies opportunities to maximize client revenue, improve performance, and enhance overall satisfaction.
• Collaborates cross-functionally with IT, Finance, and Operations to prioritize initiatives and resolve issues.
• Proactively identifies trends, risks, and operational gaps, recommending strategic solutions.
• Ensures alignment between client expectations and operational capabilities.

• Maintains knowledge of healthcare industry standards, compliance requirements, and HIPAA regulations.
• Ensures all communications and processes adhere to company policies and regulatory standards.

• Bachelor's degree preferred or equivalent work experience
• 5+ years of experience in client relations, operations, or strategic account management (healthcare preferred)
• Strong analytical skills with the ability to interpret data and provide actionable insights
• Excellent communication, presentation, and facilitation skills
• Proven ability to manage multiple priorities in a fast-paced, matrixed environment
• Ability to work independently and make sound, timely decisions
• Strong interpersonal skills with the ability to interact effectively across all organizational levels.
• High level of professionalism, tact, and diplomacy
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong organizational, planning, and prioritization skills
• Ability to follow complex instructions and procedures and to organize work in a systematic and logical fashion.
• Willingness to work as part of a team and Ability to pay close attention to detail.
• Ability to adapt to change, manage interruptions, and handle competing priorities
• Ability to adapt, be flexible, and prioritize as needed.
• Flexibility to travel regularly.
• Remote and hybrid positions require internet connectivity that meets the Company's upload and download requirements.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles