Director of System Partnerships & Insight

Director of System Partnerships & Insight

Reporting To: Chief Marketing Officer

Works closely with: BI Developer, Director of Data and AI, our public affairs agency, CMO and CEO

Location: Hybrid, with regular travel including to ICBs, councils and Westminster

Job Type: Full Time 37.5 hours a week

Our Purpose: A Better Life for Everyone

Nourish is not simply a technology company; we are a digital partner for the social and health care sector rooted in human connections, with the person being supported at its core. We offer a range of co-produced software solutions tailored to the unique challenges of care, while still being flexible enough to meet the specific needs of each individual service we work with.

We are at an exciting stage of growth. While we are the market leader, we remain ambitious and dedicated to our mission. We continue to revolutionise the sector by investing in our platform and our incredible employees who make this impact possible.

Our Ecosystem

At Nourish, you will contribute to a sophisticated ecosystem that includes:

• Technology that impacts a million people every day: Our core products are used by over 425,000 carers to support 417,000+ individuals

• The Nourish Partnership Programme (NPP): A sector-leading programme that manages strategic integrations with third-party systems to ensure seamless data syncing and interoperability across the care journey.

Our Culture & Values

We look for people who align with the way we work. If you join us, you are joining a culture defined by:

• Making a Difference: We remember who we serve. We are passionate about making a meaningful, positive impact on the lives of carers and those we support

• Agility: We continuously refine and adapt. There is no room for complacency here; we are driven to constantly review and improve our products and processes.

• Collective Effort: We help each other out because we know that when one person wins, we all win. It's "all hands-on deck" - everyone is in it together.

• Every Person Counts: We treat everyone as a very significant part of our community. We welcome people being their true and authentic selves and value the diverse perspectives they bring.

• Openness to Learning: We believe no question is a silly question and all insights are valuable. Mistakes are part of the improvement process; we dust ourselves off and begin again.

The Team & Role

You will define, with the sector, what good care looks like in each care domain, and get that standard used by the people who commission care. The role has three jobs:

• Distil: convene providers, commissioners, academics and people who draw on care to agree a What Good Looks Like framework for each cohort, starting with older people.

• Amplify: take that framework to local authorities, commissioners and ICBs until they specify against it.

• Partner: bring Nourish’s anonymised data to ICBs and LAs as the neighbourhood view they don’t have today, and build that into a paid offer.

Why this role

No one measures good care at population scale, and ICBs, commissioners and the Casey Commission have no data view of social care. Nourish records 1 in 3 homecare hours in Britain and around 30% of residential care, so it holds the data that can fill that gap.

This role sits within one of Nourish’s strategic growth initiatives, which runs as three motions. You lead the first:

1. Define and amplify what good looks like, led by this Director. You own it end to end.

2. Data and publishing, led by the BI Developer with the Director of Data and AI. You shape what commissioners need and lead taking the data view to ICBs and LAs.

3. Government and system public affairs, led by our public affairs agency with the CMO and CEO. You supply framework and data content and represent Nourish in sector forums.

When commissioners judge providers against a shared standard using Nourish data, being on Nourish becomes the way to be seen as good. That strengthens Nourish’s position with providers and opens a new revenue line as ICBs and LAs pay for the data view.

Working relationships

• Chief Marketing Officer: line manager and executive sponsor

• BI Developer: builds the local and national data views to your requirements

• Director of Data and AI: owns method and data governance

• Public affairs agency: leads government engagement; you supply framework and data content

• CEO: leads Casey Commission and ministerial engagement

• Sales: partners on ICB and LA deals

You decide: panel membership, framework content with the panel, the engagement plan for ICBs and LAs, and spend within the agreed budget.

You escalate: pricing and commercial terms, anything touching customer contracts or data consent, public statements on how providers compare, and any commitment of CEO time.

Key Responsibilities

Distil what good looks like

• Convene a consensus panel for each cohort: a provider body, a commissioner, an academic partner and people with lived experience.

• Lead the Older People framework to publication, then sequence the next cohorts: children and SEND, learning disability and autism, and maternity.

• Keep every framework free and jointly owned with its cosigners, so it is a sector standard rather than a vendor document.

• Put each method through academic review before any results are shared.

Get it adopted

• Take the frameworks to local authorities, commissioners and ICBs, and secure the first commissioner specifying against one.

• Work towards the frameworks being cited in the Casey Commission’s work or DHSC guidance.

• Explore a digital maturity model for social care, built on the frameworks.

Build ICB and LA partnerships

• Lead engagement with ICBs and LAs using Nourish’s anonymised neighbourhood data view.

• Define, with the BI Developer and Director of Data and AI, what commissioners need from local and national views.

• Jointly lead, with the CMO, the sale of the paid data view, and land the first paying ICB or LA.

Support public affairs

• Provide the framework and data content behind agency led briefings to the Casey Commission, ministers, DHSC and NHS England.

• Shape and attend our annual programme of policy roundtables.

• Represent Nourish in sector forums and on standards bodies where asked.

Lead delivery

• Act as the named delivery lead for this work, running the working group day to day and bringing decisions to the executive team at agreed gates.

• Report updates to the CMO and contribute to board reporting.

Your First 12 Months

The first year is about publishing one framework and landing the first commissioner and the first paying customer.

• April to June 2027: convene the Older People consensus panel, set up the working group, and meet ICBs and LAs.

• July to September 2027: publish the cosigned Older People framework, and agree how the validated baseline will be presented to commissioners.

• October 2027 to March 2028: take the framework to LAs and ICBs, secure the first commissioner specifying against it, land the first paying ICB or LA for the data view, and sequence the next cohorts.

Measures of Success

Success is measured by adoption and revenue.

• Older People framework cosigned and published (leading): published with 4 cosigners by September 2027

• ICBs or LAs paying for the Nourish data view (leading): target agreed at appointment, by March 2028

• Commissioner specifying against the framework (intermediate): 1 by March 2028

• Framework cited by the Casey Commission or DHSC (intermediate): 1 by March 2028

• Win rate and new customer revenue in data view areas versus the rest (long term): target agreed at appointment, by March 2029

Requirements

• Senior experience in or with ICBs, local authorities or care commissioning, and credibility with the people who make commissioning decisions.

• A clear understanding of how the NHS and social care systems fit together: ICBs, neighbourhood health, place based commissioning and provider markets.

• A track record of bringing groups with different interests to a shared standard, and getting that standard adopted.

• Data literacy: able to turn population data into insight a commissioner will act on, and to brief a BI Developer on what to build.

• Commercial instinct: comfortable opening doors for a paid offer and supporting a sale through to contract.

• Credibility with care providers and with people who draw on care.

• Clear, persuasive writing for audiences from ministers to front line managers.

Desirable

• Experience with outcomes or quality frameworks in health or care, or with standards bodies.

• An established network across ADASS, the LGA, NHS Confederation or ICB leadership.

• Experience working with academic partners on peer reviewed methods.

• Exposure to public affairs or government engagement.

Nourish Benefits

• Annual Leave: 25 days basic + Public Holidays + an extra day for your Birthday.

• Service-Related Leave: 1 extra day for each completed year of service (up to 5 additional days).

• Health & Wellbeing: Private Medical Insurance (including a personal health fund), Health & Wellbeing platform with 24/7 GP access, and an Employee Assistance Programme (EAP).

• Family & Security: Enhanced Maternity Leave, Group Life Assurance, and Pension Contribution.

• Growth & Connection: Regular career reviews, Referral Bonus schemes, and social events throughout the year.

Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities, and styles.