Director, Operational Resilience

Position Responsibilities:

1. Vision and Strategy

• Execute a Business Continuity Management and Operational Resilience strategy for Hong Kong to meet objectives set by enterprise standard and regulatory requirements.
• Lead and inspire multidisciplinary professionals with an Operational Resilience and Business Continuity remit to drive resilience outcomes.
• Continuously assess and refine BCM, resilience strategies and execution approach through rigorous analysis and feedback, leveraging metrics and insights from execution to make informed improvements.
• Manage relationship with cross-functional stakeholders to address issues, develop strategic, advocate for change, and implement solutions.
  

2. Critical Operations Identification, Assessment, and Improvements

• Assist Markets in leading, establishing, execution and management of operational resilience governance model and deliverables.
• Collaborate with teams to identify critical operations leveraging the enterprise approach.
• Continuously monitor internal and external factors to re-evaluate inventory of critical operations and associated actions required.
• Support the analysis of critical operations in Hong Kong including defining scope of critical operations, impact tolerance, end-to-end mapping of assets required for running of critical operations (people, location, technology, process, 3rd party), identify material points of failure, develop action plans to remediate vulnerabilities, and test readiness of critical operations through severe but plausible scenarios.
• Partner with Critical Operations owners, Operational Resilience Office, and enable programs (TPRM etc) to align, execute, and monitor progress on remediation actions.
• Assist in developing and delivering tracking, and monitoring KPIs and KRIs on Hong Kong’s operational resilience progress and posture.

3. Maintain Robust Business Continuity Plan

• Assist in leading and managing non-Tech teams to develop and maintain Hong Kong’s Business Continuity Plans (BCP), improving completeness and quality of BCP for critical and non-critical processes.
• Facilitate and lead regular testing and exercises to ensure the effectiveness and efficiency of BCPs.
• Ensure BCPs are reflective of Critical Operations considerations, where applicable, including impact tolerance and material points of failure.

4. Ensure Exit Plans for Critical Third Parties are Maintained and Tested

• Assist in leading and managing the validation of critical third parties for Hong Kong as part of critical operations analysis.
• Partner with third party relationship owners to develop and maintain exit plans for critical third parties.
• Conduct simulation exercise to ensure the feasibility and effectiveness of exit plans.

Required Qualifications:

• Bachelor's degree in business administration, strategy, operation management, or a related field.
• 5-10+ years of experience in Insurance, Banking, or Wealth and Asset Management, with 5+ years in Operations management role.
• Extensive knowledge of discipline of operational resilience and business continuity risk management.
• Proven track record in delivering complex, cross-functional, and time sensitive programs that meets business goals and regulatory expectations.
• Strong leadership, communication, and interpersonal skills, with the ability to inspire, motivate, and mentor a diverse and distributed team.
• Strong understanding of financial services’ regulations and ability to partner with internal stakeholders, including Compliance and Risk functions.
• Strong knowledge of discipline of operational resilience and business continuity risk management.
• Experience with executing risk & control self assessments, simulation/scenario testing, process mapping, creating action plans, and identifying opportunities and risks within a business process.
• Diligent in maintaining project plans, adhering to a timeline, escalating appropriately and documenting outcomes for reporting to senior stakeholders.
• Knowledge of risk management principles, best practices, and tools.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Hybrid

About Us

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognition. Recent awards include:

• 2026 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2025
• Financial Times World’s Best Employers Asia-Pacific 2026
• We’ve been recognized as one of Canada’s Top 100 Employers 2026
• #1 Life Insurer for AI Maturity by Evident 2026

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