Director, Operational Risk Initiatives and Change Management, Global Operational Risk Management (GORM)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Reporting to the AVP of Operational Risk Management and Controls Programs, the Director, Change Initiative Risk Assessment (CIRA), Operational Risk Programs, leads CIBC’s enterprise-wide CIRA Program within Global Operational Risk Management. The program provides a consistent, disciplined approach to identifying and assessing the inherent risks arising from change initiatives, evaluating mitigation plans and clarifying accountability across the three lines of defence, while supporting strong operational risk practices and alignment with regulatory expectations.

You will define the strategic direction for CIRA and lead the continued evolution of its methodology, governance, end-to-end processes and enabling technology. You will oversee program execution and regulatory initiatives, establish effective governance and challenge, and clearly communicate the strategy and execution plan to build alignment and executive support. You will also champion simplification, automation and change management, partnering with Advanced Analytics, technology and risk stakeholders to use AI to improve the quality, consistency, efficiency and capacity of risk assessments. Building on CIRA Reimagined’s AI-enabled Applicability Assessment and generation of initial CIRA drafts, you will advance capabilities such as AI-enabled challenge, mitigation recommendations and model calibration, while ensuring risks arising from significant change are identified early, clearly understood and appropriately mitigated in alignment with the CIBC Way.

At CIBC, we enable the work environment best suited for you to thrive in your role. You will have the flexibility to manage your work within a hybrid arrangement, spending two to three days per week on-site and working remotely on other days.

How you’ll succeed

• Program Leadership and Governance – Lead the enterprise-wide CIRA Program, including its strategy, methodology, governance, execution, guidance and continuous improvement, ensuring CIRA remains effective, practical and aligned with CIBC’s operational risk management approach.

• Strategy, Transformation and Change – Set and execute the future vision for CIRA, translating regulatory expectations into practical, sustainable improvements. Continue to simplify and redesign the end-to-end process, supported by disciplined change management, to improve risk outcomes, engagement and the stakeholder experience.

• Advanced Analytics and Digital Enablement – Partner with Advanced Analytics, technology and risk stakeholders to embed AI and automation into CIRA, building on the AI-enabled Applicability Assessment, drafting capabilities and emerging challenge and mitigation capabilities to improve efficiency, consistency and program capacity.

• Risk Management, Compliance and Challenge – Strengthen how CIBC identifies, assesses, challenges and mitigates risks arising from change initiatives. Ensure the CIRA methodology supports appropriate risk identification, mitigation effectiveness assessment and residual risk determination. Maintain continuous audit readiness by monitoring compliance with CIRA standards, sustaining clear and complete evidence, promptly addressing gaps, and demonstrating that program requirements are operating effectively.

• Stakeholder Leadership – Build strong partnerships across the lines of defence and with senior business stakeholders. Communicate CIRA strategy, requirements, priorities and program changes clearly, while creating alignment around effective management of change initiative risk.
• Results Driven – Translate strategy and regulatory expectations into practical, sustainable improvements. Establish effective program management disciplines and use data, feedback and program outcomes to prioritize enhancements and measure success.
• Thought Leadership and Team Development – Lead, coach and develop a high-performing CIRA team. Foster a culture of curiosity, collaboration, innovation and accountability while building the skills required to operate an increasingly digital and AI-enabled risk program.

Who you are

• You’re a strategic leader. You can establish a clear vision for a complex enterprise program and translate that vision into practical execution.
• You have strong operational risk expertise. You demonstrate experience in operational risk management, enterprise risk programs, risk assessment, controls, governance or related disciplines, with the ability to apply risk principles to significant business and technology change.
• You understand change risk. You can identify how strategic, business, technology and transformation initiatives can change an organization’s risk profile and can establish practical approaches for identifying and mitigating those risks.

• You’re technically confident. You understand enterprise governance, risk and compliance solutions and are comfortable working with technology, data, automation and AI-enabled capabilities. You can contribute effectively to solution design, testing, implementation and continuous process improvement.

• You embrace and champion change. You continually challenge existing processes and look for opportunities to make risk management simpler, smarter and more effective.
• You’re an effective communicator and influencer. You can translate complex risk concepts into clear business language and build alignment with senior executives, business partners, risk specialists and technology teams.
• You understand that success is in the details. You combine strong critical thinking with disciplined execution and can move comfortably between enterprise strategy and detailed program issues.

• You build high-performing teams. You coach and develop people, encourage new ways of thinking and create an environment grounded in trust, teamwork, accountability and productive collaboration.
• You live your values. You bring high standards, genuine care to your relationships, and want to grow with an employer that shares your values and brings out your best.

#L1-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 31st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Analytical Thinking, Change Management, Collaboration, Continuous Improvement, End to End Process, Identifying Risks, Initiating Change, Leadership, Mitigation, Mitigation Planning, Operational Risks, Operation Risk Management, Process Improvements, Risk Analytics, Risk Assessments, Risk Management, Taking Initiative

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.