Director, Operations & Change Management

TITLE: Director, Operations & Change Management LOCATION: Remote (ability for limited travel) REPORTS TO: Chief Transformation Officer DEPARTMENT: Operations TYPE: Full Time MIN. EXPERIENCE: Mid/Senior-Level CCS is unable to sponsor work visas for this position, including H-1B. Candidates must be authorized to work in the U.S. without current or future visa sponsorship. WHO WE ARE CCS Fundraising is an international strategic fundraising firm that partners with nonprofits for transformational change. Since 1947, CCS has empowered many of the world’s leading organizations across sectors to advance some of the most important causes in history. We plan, manage, and implement programs and initiatives that achieve fundraising goals and mission impact. This year, we were named one of Forbes’ America’s Best Management Consulting Firms 2026, based on recommendations from clients and consulting peers. CCS provides tailored support to more than 700 nonprofit organizations annually. Headquartered in New York, the firm has over 600 professionals and 18 offices throughout the United States and Europe. Our people are our greatest strength. At CCS, you will join a diverse team of smart, passionate, and resourceful professionals who are driven by purpose and committed to performance. UNDERSTANDING THE ROLE As the Director, Operations & Change Management, you serve as the execution and adoption engine of the Transformation office, responsible for translating firm strategy into coordinated action and ensuring the organization successfully absorbs and sustains change. RESPONSIBILITIES Enterprise-Wide Project Orchestration Manage the enterprise initiative roadmap, partnering with Operations Office leadership on prioritization, sequencing, and dependency management Act as “Air Traffic Control”, ensuring the organization is not overloaded and initiatives are intentionally paced and communicated Build and maintain enterprise dashboards and tracking systems to provide visibility into enterprise-wide project activity Initiative Design & Execution Leadership Own the firm’s initiative execution infrastructure (e.g., Monday.com) as the system of record Partner closely with executive sponsors and strategic initiative leaders to translate enterprise priorities into coordinated execution and communications plans Lead the end-to-end execution of priority initiatives, from work plan design through implementation, including building detailed project plans, timelines, ownership structures, change management strategies, communications calendars, and accountability mechanisms Monitor performance, track outcomes, and lead regular executive reporting and readouts Change Management System & Adoption Discipline Design and institutionalize a consistent change management approach across all operations initiatives Define and track adoption metrics, ensuring success is measured by behavior change, not just delivery Identify areas of resistance, misalignment, or change fatigue across the organization and recommend solutions Establish feedback loops and listening mechanisms to continuously assess organizational readiness and overall efficacy of internal communications TARGET CANDIDATE PROFILES Execution-Oriented Systems Thinker Able to structure complex, cross-functional initiatives into clear, actionable execution plans. Portfolio Orchestrator Anticipates and manages interdependencies, conflicts, and organizational capacity across a multi-month horizon. Change Leader Focused on Adoption Measures success through clarity, behavior change, and sustained outcomes. Operational Builder Experienced in building systems, governance, and processes that scale across a growing organization. Data-Driven Operator Uses KPIs, dashboards, and feedback to continuously improve execution and outcome QUALIFICATIONS Bachelor’s degree in business-related field (Master’s degree a plus) Minimum of 5+ years of related experience, with a preference for previous work in change management, project management, or operations Understanding of the nonprofit sector, fundraising, and/or professional services preferred Experience collaborating with a diverse set of leaders and developing unifying solutions Monday.com experience preferred CCS offers competitive benefits, a dynamic training program, resources, career advancement, mentoring, and networking opportunities. We are an Equal Opportunity Employer and strongly encourage a diverse pool of candidates to apply. SALARY RANGE: $115,000 - $135,000 The exact salary varies within range based on years of relevant experience and education.