Director, Operations & Financial Management

Salary Range: $115,000.00 To $120,000.00 Annually COMPANY OVERVIEW BeneLynk is a national leader in providing social care. We serve people throughout the United States by making complex programs easier to understand. We succeed by centering the experience of the people we work with and by continuously seeking to improve in all that we do. Here at BeneLynk, our mission is to improve lives and positively impact health barriers by providing our healthcare partners with the information they need and people with the advocacy they deserve. WHO WE ARE BeneLynk is built on compassionate service and innovative improvement. We innovate by bringing new solutions to problems. We show compassion by making human to human connections, understanding challenges, and building the best possible solution. Every day, we are relentless in helping people who need essential resources to make their lives easier and healthier. The people we serve call us "miracles," "kind," "professional," "human," and "compassionate," and all with "service that gets the job done." We pride ourselves on creating a healthy environment for our employees to thrive and grow. DIRECTOR, FINANCIAL MANAGEMENT SERVICES (FMS) – SELF-DIRECTED CARE (VDC) POSITION SUMMARY The Director of Financial Management Services (FMS) – Self-Directed Care (Veteran-Directed Care preferred) is a senior operational leader responsible for building, optimizing, and managing the tactical and administrative infrastructure of an FMS operation. This role ensures seamless integration across payroll, compliance, onboarding, vendor management, and participant support within self-directed care programs. The Director translates strategic vision into scalable, compliant, and high-performing operational execution across multi-state or multi-program environments. This individual must possess deep expertise in FMS/Fiscal Intermediary (FI) models, including Vendor Fiscal/Employer Agent (VF/EA) structures, and a comprehensive understanding of how all functional components—payroll, tax compliance, budgeting, reporting, and participant services—interconnect to support self-directed care. KEY RESPONSIBILITIES Operational Leadership & Execution Lead the day-to-day operations of FMS functions, including payroll processing, timesheet management, EVV, onboarding, and service delivery workflows. Build and scale operational processes that support self-directed care programs Translate VP-level strategic initiatives into detailed operational plans, workflows, and KPIs. Ensure efficient coordination across intake, customer service, payroll, compliance, and reporting teams. Compliance & Regulatory Oversight Ensure full compliance with applicable federal, state, and program regulations including: IRS employer-agent (Section 3504) requirements VA Veteran-Directed Care (VDC) guidelines Department of Labor and State Labor Laws Oversee internal audit readiness, documentation standards, and continuous compliance monitoring. Oversee program integrity functions, including timely review and escalation of fraud, waste, abuse, neglect, and exploitation reports. Partner with Legal/Compliance teams to maintain policies, SOPs, and controls. Financial & Payroll Operations Oversee multi-EIN payroll operations supporting participants as common-law employers. Ensure proper processing of: Payroll, tax withholdings, unemployment insurance Vendor payments and reimbursements Worker eligibility and background checks Maintain integrity of participant-level budgets and financial reporting. Oversee accurate and timely processing of participant budgets, spending plans, authorizations, and direct care worker pay rate changes. Program & Participant Experience Ensure timely, compliant delivery of a high-quality participant and caregiver experience across onboarding, training, and ongoing support. Implement scalable service models that support participants acting as employers (Employer Authority and/or Budget Authority). Partner with care teams, case managers, and external stakeholders to support person-centered outcomes. Vendor & Technology Management Manage relationships with payroll providers, EVV systems, and FMS technology platforms. Lead implementation and optimization of systems including: Timekeeping and EVV Payroll engines Participant portals Ensure seamless integrations and data integrity across systems. People Leadership Lead and develop cross-functional teams (payroll, compliance, onboarding, customer support). Establish performance metrics, training programs, and accountability standards. Foster a culture of operational excellence, compliance, and continuous improvement. Strategic Partnership with VP, FMS Operations Serve as the primary operational partner to the VP, contributing to: Growth strategy and new implementation of program RFP responses and program launches Operational scaling across regions or populations Provide data-driven insights on performance, risks, and opportunities. Support transformation initiatives (e.g., startup-to-scale transitions). REQUIRED QUALIFICATIONS Bachelor's degree in Business Administration, Healthcare Administration, Public Administration, or a related field required; equivalent combination of education and progressive leadership experience will be considered in lieu of degree. 2-4+ years of progressive leadership experience in one or more of the following: Financial Management Services (FMS) Fiscal Intermediary (FI) operations Self-Directed Care / HCBS / LTSS programs/ VDC Demonstrated experience building and/or scaling FMS operations Deep knowledge of: Medicaid self-direction models and regulations Vendor Fiscal/Employer Agent (VF/EA) models Payroll tax compliance and employer-agent structures Experience managing multi-state or complex program operations Strong leadership, communication, and cross-functional collaboration skills PREFERRED QUALIFICATIONS Experience with Veteran-Directed Care (VDC) programs Familiarity with: ACL guidance and VA program requirements EVV systems and FMS technology platforms Experience supporting RFPs, implementations, or new market entry CORE COMPETENCIES Systems thinking (understands how all FMS components interconnect) Operational scaling & process design Regulatory and compliance expertise Financial and payroll acumen Stakeholder management (state agencies, MCOs, VA, partners) Data-driven decision making SUCCESS MEASURES Enrollment and onboarding cycle time (referral to service initiation) Payroll accuracy and timeliness Audit and compliance performance Participant and caregiver satisfaction Operational scalability and efficiency Successful program launches and expansions PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successful perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activities – Remote Weight Lifted/ Force Exerted – The employee’s job does not require weight to be lifted or force exerted. WORK ENVIRONMENT This role is a remote position. POSITION TYPE/EXPECTED HOURS OF WORK Full-time/Exempt SALARY Compensation is based on experience. EMPLOYEE BENEFITS We offer competitive salaries and benefits here at BeneLynk, as we truly value our employees and the amazing work that they do each day. Please see below for a list of some of our awesome employee benefits: Medical, Dental, Vision and Employee Assistant Program Benefits 401K Match 20 Paid Days Annually Excellent Growth and Advancement Opportunities EMPLOYEE PERKS Work hard, play hard! Having an engaged workforce and positive work environment is one of our top priorities here at BeneLynk. We do so through numerous initiatives that can be found below. We like to call our virtual work community, “The Bene-Verse”. We also have an internal Culture Ambassador committee dedicated to ensuring all employees have a pleasant and exciting work experience. Monthly Company Town Hall Events: We love the opportunity to come together as a company. Join us monthly as we discuss exciting company updates, internal promotions, internal awards, upcoming events, and more! Monthly Internal Mental Health Newsletters: Our Culture Ambassadors spearhead an internal newsletter centered on mental health topics. Our employees’ overall wellbeing is our top priority, so we like to provide support whenever it is needed through this uplifting internal newsletter. Monthly Streaming Services Perk: Yes- we pay YOU to enjoy the television shows that you enjoy! We pay up to a $12 per month for any streaming service subscriptions that you currently have. Tickets at Work Perk: Enjoy discounted movie tickets, hotel stays, and more through our company’s ‘Tickets at Work’ perk! Monthly Lunch & Learn Events: Meet key members of our Senior Management team through engaging Lunch & Learn sessions on a monthly basis. Lunch is on us for those employees that sign up! Monthly Bene-Verse Events: We put on awesome monthly events for our employees including virtual trivia, team building exercises, guided painting sessions, and more! EEO STATEMENT At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team. E-VERIFY BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization. ***Offer of employment is contingent upon the results of a required background and drug screening.***